- Spearhead the efficient delivery of paid hosting and systems support services by providing hands-on supervision and technical mentorship to the Support Team staff, ensuring exceptional service quality and client satisfaction.- Innovate and refine operational standards by crafting comprehensive policies, best practices, and streamlined workflows for the Support Team, fostering a culture of excellence and continuous improvement.- Drive client engagement and retention by expertly managing client accounts and agreements, nurturing long-term relationships, and proactively addressing client needs and concerns.- Pioneering growth strategies and conducting in-depth market analysis to identify emerging trends and opportunities, facilitating the development of services, policies, and procedures that elevate client experiences and attract new business.- Enhance organizational efficiency and data integrity by meticulously managing and optimizing the Client Management Record System, ensuring accurate and accessible information for informed decision-making and superior client service delivery.

- Serve as the primary point of contact for PKP Publishing Services hosted clients, delivering prompt and effective technical and user support while also addressing inquiries from potential clients with professionalism and expertise.- Take charge of scheduling and facilitating engaging sales presentations and comprehensive client training sessions, ensuring clients are equipped with the knowledge and tools to maximize their publishing experience.- Maintain meticulous records of client interactions and potential leads, proactively updating information as necessary to support effective communication and informed decision-making across the organization.- Contribute to the development and execution of custom agreements and contracts, collaborating with internal stakeholders to ensure accuracy and compliance with established policies and procedures.- Demonstrate a proactive approach to refining sales and new client workflows, actively seeking opportunities to optimize processes and enhance efficiency to drive organizational growth and success.- Engage in the Documentation Interest Group to shape and publish comprehensive documentation for the PKP Documentation Hub, leveraging expertise to provide valuable resources that empower users and support the broader PKP community.

• Providing desktop publishing, word-processing, copy editing, and administrativesupport related to reporting and other document production.• Finalize formatted documents for printing or electronic publication• Assisting with preparing corporate marketing materials and providing support toupdate corporate web content.

- Oversee the comprehensive management of a portfolio comprising 7 prestigious journals, ensuring seamless operations from manuscript submission to online publication, with a keen eye for detail and quality.- Efficiently coordinate multifaceted editorial tasks including copy editing, typesetting, proofreading, and HTML/XML coding, facilitating the smooth progression of manuscripts through the production pipeline.- Provide expert technical and administrative support to editorial teams, authors, and stakeholders, fostering collaborative relationships and delivering exceptional service tailored to diverse needs and expectations.- Drive negotiations for contract licenses and service agreements, leveraging strong communication and negotiation skills to secure favourable terms and facilitate the timely processing of contracts with publishers and external partners.- Compile and analyze comprehensive statistical, progress, and financial data, offering valuable insights to inform strategic decision-making and drive journal growth and sustainability.- Develop and maintain detailed financial spreadsheets to meticulously track journal expenditures and payments, ensuring accuracy and transparency in financial management and budget allocation.- Proactively review and enhance media kits, author forms, and journal websites, optimizing content and design to showcase journal offerings and attract contributors and readers effectively.

• Effectively self-manage the manuscript review process for the Journal of Applied Clinical Medical Physics by preparing manuscripts to meet journal standards and communicating with various stakeholder regarding review policy timelines. • Handle account receivables for multiple company accounts ensuring payments are made for the correct amount and currency. • Effectively communicating with clients regarding outstanding invoices to ensure payment are received in a timely manner.• Prepare various types of documents ranging from statistical and financial reports, user summaries, meeting minutes, newsletters, letters and invoices.• Manage administrative needs such as ordering supplies, sorting and arranging mail deliveries, and directing email inquiries to appropriate team member.

• Process and reconcile accounts receivables and input data into QuickBooks for payment.• Monitor and order supplies to maintain Anova facilities.• Point-of-contact for staff and vendors regarding orders and invoices.• Process invoices, create financial reports and assist with budget planning.• Follow up on outstanding invoices and performs account reconciliations.

• Schedule patients’ clinical appointments, phone and skype consultations for out-of-town and international patients, and meetings with medical and pharmaceutical representatives for the CEO & Medical Director and Associate Physicians.• Coordinate patient surgeries ensuring they are properly scheduled for pre-operative, surgery, and post-operative appointments.• Process patient invoices and collect payments using clinic’s billing and POS system. Reconcile and troubleshoot payment discrepancies.• Provide general administrative support such as creating and updating forms, letters, and consents as necessary.• Acts as administrative liaison between Anova Fertility and its affiliated clinic by communicating with external receptionist to ensure required results, consents and treatment plans are received prior to scheduled procedures.

• Handle confidential student, staff, and guest information with discretion while answering inquires to their account.• Facilitate the Accounts Payable portion for Watcard vendors by inputting weekly sales and adjustments and ensuring they are sent to the appropriate vendors prior to the due date.• Generate Watcards, collect payment for replacement cards, and facilitate monetary deposits into • accounts.

• Provided administrative support for four health care providers in a clinical setting.• Accurately inputted service treatments into system and processed patient and insurance payments.• Ensured that over 95 patients received maximum health results by arranging, monitoring and rescheduling appointments over the course of 4 months.• Managed patient flow in the office to maximize efficiency for patients and service providers.• Performed daily inventory check, prepare monthly sales logs and process inventory orders.

• Managed applicant documents that arrived in the Undergraduate Admission Office using Quest and the Document Management System.• Collated and prepared admission and office reports using MS Office.• Created an organized system for offer materials that utilized office space.

Worked collaboratively with members of the school community on school wide initiatives to increase student successApplied theoretical knowledge on learning styles to assist a student with academic difficulties which resulted in improvement over two chapter tests.Participated in the creation of policies and School of Choice proposal