Patrick Manus Email & Phone Number

New York, NY, US

Austin, Texas, US

Responsible for planning and guiding customer software implementation projects -- defining project scope, goals, deliverables, and timelines. Reporting to stakeholders on project progress internally and externally and escalating to leadership as needed. Working cross-functionally to ensure smooth customer transitions, excellent experience, and long-term.

New York, NY, US

Chicago, Illinois, US

• Supernova’s primary solution is the first-of-its-kind, fully customizable and automated securities-based lending platform built to end the complex, paper-driven borrowing process. The cloud-based origination and.
• Manage multiple large enterprise client accounts on a day to day basis from system implementation to ongoing financial system integration efforts.
• Lead integration efforts with financial systems to allow for seamless data transfer through API and Batch processes.
• Act as a consultant to define and optimize client’s SBL business process. The new automated SBL platform has effectively reduced bank’s cost by millions of dollars.
• Lead team to customize platform based on client’s requirements. Customizations include user SSO, workflow customization, collateral monitoring customization, accounting system integrations, UI customization etc.
• Serve as primary client contact, accountable for daily communication and client satisfaction. Enterprise clients include the world top 25 largest banks.

Chicago, Illinois, US

New York, NY, US

• Tackled client problems by performing in-depth analysis of current state and needs to implement healthcare SaaS solutions
• Managed multiple concurrent implementation projects within JIRA throughout the full implementation lifecycle, including 3rd party integrations for specific clients
• Led cross-functional team through all facets of SDLC including requirements, development, QA, UAT and support
• Coordinated stand up meetings with internal/external development and QA teams to remain on schedule

New York, NY, US

• Directly managed client communications and led weekly status calls for 3 concurrent projects
• Helped onboard and train new Analysts within the different Software product offerings, RMS, HIP, STAR, and HCPM
• Developed and presented company-wide trainings presentations

New York, NY, US

• Created client-facing documentation including business requirements, wireframes, process maps, and UAT test cases
• Performed thorough testing on systems including technical bi-directional interfaces and solution specifications
• Developed detailed technical specifications for a multitude of software products based on client customizations

New York, New York, US

• Streamlined the process for updating client information and profits through Microsoft Excel to segment the client base accordingly
• Provided financial support for 3 Broker Dealers and maximized operational efficiency through client interaction
• Recorded daily sales during market hours and accepted ticket orders from clients
• Obtained Series 7 & 63 FINRA Certified, active from 2013-2015

Bachelor'S Degree, Economics

Bachelor'S Degree, Economics