Paula M. Email & Phone Number

The Hague, Zh, Nl

The Hague, Zh, Nl

The Hague, South Holland, Netherlands

In this volunteering role, I oversee all essential business functions for developing and executing the business plan, with a focus on building the fundraising strategy. - Developed a business plan to access Dutch funding opportunities and assess local impact.- Researched growth opportunities and crafted a strategic partnership plan to drive expansion.- Identified and analyzed diverse funding options to establish a comprehensive funding strategy.- Provided consulting on marketing strategy to enhance visibility and engagement.

Pijnacker, South Holland, Netherlands

- Developed and executed multi-channel campaigns across social media platforms and Google Ads.- Created brand strategy and positioning efforts that led to increased brand engagement and visibility.- Designed and produced engaging content, including blog posts, social media photos and videos, and ads.- Conducted market research and analysis to identify new growth opportunities.- Consulted on managing the unique selling proposition (USP) to strengthen market positioning.- Developed compelling pitches and proposals, securing contracts with high-profile clients.- Formulated a strategic partnership strategy and established key industry relationships.

Omiš, Split-Dalmatia, Croatia

- Optimized office processes to reduce bottlenecks and increase team productivity.- Maintained strong client relationships and identified areas to improve customer loyalty.- Managed high-volume office operations and booking channels for a leading European adventure activity provider.- Efficiently resolved customer inquiries and logistical issues in a fast-paced environment.- Balanced front- and back-office duties, including communication, scheduling, and operational support.- Processed daily financial transactions, direct sales, and prepared financial reports and deposits.- Analyzed customer feedback to support marketing initiatives and improve engagement.

Split, Split-Dalmatia, Croatia

This project, under my management, was the first to expand the association’s reach from a local to a national level.- Transformed an annual roundtable into a comprehensive learning and communication initiative, partnering with educational institutions. - Established 15+ strategic partnerships to boost audience engagement and advance social inclusion initiatives.- Led the development and implementation of a partnership strategy, broadening the association’s influence and reach.- Delivered lectures on nonprofit management, social inclusion, and student disability rights to strengthen community knowledge.- Wrote and managed tenders, overseeing all aspects of project execution, including planning, budgeting, reporting, and operations.- Organized events to align with and support the association’s mission and goals.- Led advertising campaigns to promote the association’s work and impact.- Integrated marketing activities into the project to secure funding and boost PR and brand awareness

Split, Split-Dalmatia, Croatia

Navigated diverse responsibilities in a dynamic startup environment, managing products classified as social innovations.- Strengthened sales skills through hands-on fundraising, deal negotiation, and public representation. - Secured significant funding by mastering grant and tender writing, including a three-year grant from the National Foundation for Civil Society Development.- Developed and executed innovative business strategies through strategic partnerships, expanding the association’s reach and impact.- Led HR initiatives, overseeing the onboarding of new hires and fostering organizational growth.- Optimized work processes by creating a centralized database to improve efficiency and data access.- Initiated structural improvements, merging projects and developing new ones. - Directed PR and marketing efforts to expand the organization’s reach and visibility.- Identified and targeted specific niches within our audience, effectively broadening engagement with key groups.

- Managed and optimized client accounts across tourism, travel, medical products, and e-commerce sectors.- Developed marketing strategies to increase brand awareness and customer engagement.- Created graphic design and video content for social media, Google Ads, and Meta platforms.- Collaborated with cross-functional teams to execute digital strategies for B2B and B2C clients.- Produced engaging video content using innovative techniques for advertising campaigns.- Designed targeted marketing strategies to boost conversions and brand visibility.

Split, Split-Dalmatia, Croatia

• Collaborating on the development of a comprehensive digital marketing strategy with a primary focus on web optimization, TikTok strategy implementation, and enhancing customer service initiatives.• Playing an integral role in the creation and execution of sales strategies, including telephone sales, to drive product promotions and maximize revenue generation.

Split, Split-Dalmatia, Croatia

• Engage customers through outbound and inbound telephone calls to generate sales leads• Identify customer needs and provide product/service solutions that meet those needs• Meet or exceed monthly sales targets by closing deals with customers• Accurately maintain customer data and sales records in the company's database• Keep up-to-date with product/service knowledge and sales techniques to improve performance• Provide exceptional customer service to ensure customer satisfaction and loyalty

Master'S Degree, Trade Management And Entrepreneurship

Bachelor Of Economics, Management Of Trade And Tourism