Patryk Marek Email & Phone Number

Warsaw, PL

Warsaw, Mazowieckie, Poland

Warsaw, Mazowieckie, Poland

• IT Infrastructure Operations & Projects
• Management and monitoring of the global enterprise infrastructure: cloud (Azure, M365) and on-premises (physical servers with Hyper-V virtualization, Cisco networking equipment)
• Escalation point for service impacting technical issues (3rd line of support)
• Fulfillment of service requests within scope of Infrastructure Team
• Implementation of BAU changes
• Solution design and change implementation on infrastructure related projects

Poland

• SPOC for the Customer, Account and Ops Head for EUCA service
• Accountable for EUCA operations for the customer service monitoring, investigations and remediation plans preparation/execution pre-emptive ticket approval
• Scheduling and controlling workload, based on a pool of qualified Analysts and Engineers
• Overseeing EUCA service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data
• Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc.
• Accountable for EUCA reporting produced for Customer and Account team; Tracks & traces monitoring tasks, reactive and pre-emptive investigations, technician workload for supported customers

Warsaw, Mazowieckie, Poland

2nd line support to ad hoc queries and managing incident and service request tasks, providing training to analysts, supporting ITSD Management in reporting, Major Incident Management, participation in Knowledge Management, Problem Management, Change Management processes, Involvement with project/BAU activity regarding particular Business Services.

Warsaw, Masovian District, Poland

(In addition to below) Resolving escalated and challenging incidents and service requests, taking part in ITS Ops projects, providing support to Team Leads and ITSD Manager with relevant ad hoc requests.

Warsaw, Masovian District, Poland

Logging, updating and resolution of Incidents and Service Request via ITSM Toolset; Diagnosis and Troubleshooting of Windows 7, MS Office 2010, Office 365 E3/E5 specific application issues; Escalations to 2nd and 3rd IT line; Third party vendors; Contact with End User via phone and e-mail; Access Management;

Warszawa, woj. Mazowieckie, Polska

Warszawa, woj. Mazowieckie, Polska

Logging, updating and resolution of Incidents and Service Request via ITSM Toolset; Diagnosis and Troubleshooting of Windows 7, MS Office 2010, Office 365 E3/E5 specific application issues; Escalations to 2nd and 3rd IT line; Third party vendors; Contact with End User via phone and e-mail; Access Management;

Warszawa, woj. Mazowieckie, Polska

Providing technical support / helpdesk for office and POS employees, implementation of new technical solutions, preparing hardware and software for use, Roundcube and G Suite based user accounts administration.

Warszawa, woj. Mazowieckie, Polska

Providing technical support / helpdesk for office and POS employees, implementation of new technical solutions, preparing hardware and software for use, Roundcube and G Suite based user accounts administration.

Warszawa, woj. Mazowieckie, Polska

Face-to-face sales in B2C environment, taking care of tidyness and quality of displayed products, POS management.

Warszawa, woj. Mazowieckie, Polska

Telephone customer service focused on receiving orders for warranty repairs, providing remote support for customers, providing information on company's products.

Warszawa, woj. Mazowieckie, Polska

Conducting 1-on-1 lessons on Levels A1-B2, including preparation for secondary school finals and Matura exam.