An Internet marketing professional with a rich experience in the E-commerce industry and expertise in online promotions of B2B clients. Successfully managed a team of website hosting and new client onboarding. A strong team leader with good exposure of working in cross-functional business environment and conceptualization of the product strategy.

Internet marketing and Online promotionExecute production operation in coordination with the other functions; let the team of 40 membersTeam management (including hiring, attrition control, issues handling)Client servicing and retentionProcess operations management

Service delivery and SLA managementMeetings targets on timeCoordinating with clients for business improvement Product and Domain knowledge: Maintain strong knowledge on India Mart’s products including E-commerce Websites.Client relationship: Manage relationship with client during entire project lifecycleRequirements Gathering: Gather requirements from ClientsAnalytics: Work on identifying key words for Search Engine Optimization (SEO). Categorize products for listingDesign: Coordinate with designers and developers for delivering client requirements

Design: Coordinate with designers and developers for delivering client requirementsQuality Assurance: Perform and coordinate user acceptance testing (UAT) with client. Perform first cycle of testing on quality parameters like requirements, standard test cases and Intellectual Property violation

Analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software.Define the business problem and primary objectives of new projects. Identify and validate the key business requirements.Lead cross-functional business process re-engineering teams and continuous improvement efforts.