Pedro Mateo Email & Phone Number

Atlanta, Georgia, Us

London, London, Gb

Atlanta, Ga, Us

Atlanta, Ga, Us

New York, Ny, Us

• Manage and support all IT operations.• Support over 120 users.• Install and configure all MAC and PC laptops and desktops.• Configured and supported all smartphones and tablets (iOS and Android devices).• In-depth troubleshooting support with Cloud Mail, Windows, MS Office, and Mac OS X.• Coordinated and perform Mac and PC Windows desktop and laptops patches and update installs.• Maintain and monitor Servers and workstations Anti-Virus Software.• Maintain and enforce all IT Compliances, evidence and reporting.• Manage all network shares and files share access rights using Active Directory.• Manage and maintain all Audio/Video equipment (A/V support).• Manage all IT procurement (purchasing and inventory) based on the company needs.• Schedule all IT maintenance for our network infrastructure with vendors.• Report back to Project Executives on Service Delivery performance, SLA and Business Controls posture.• Provide account leadership/direction and technical support - participated in response to project requests on behalf of the delivery organization.• Drive/participate and coordinate audit readiness, SOX controls and compliance for delivery.• Drive/participate and coordinate crisis management processes (Business Continuity Plan and Disaster Recovery Plan).• Work with the client to understand issues and requirements and respond to requests for new services, Non-Standard Service Requests and Project Work Orders for the region.

Armonk, New York, Ny, Us

• Oversees all IT operations and IT resources of all regional offices to ensure the highest quality of service delivery to the end-user community.• Positive and measurable contribution to client satisfaction, SLA attainment, business results, process execution and continual improvement. • The primary contact between the Project Executives, the delivery support organization and the Client• Leads and directs the IT Service delivery teams with direction from the Project Executives.• Improves the quality of service for the Client based on Metrics, feedback and ongoing monitoring of perception• Works with the client to understand issues and requirements and responds to requests for new services, Non Standard Service Requests and Project Work Orders for the region• Monitors and manages Service Level performance and reports attainment and potential exposures in a timely manner. • Reports back to Project Executives on Service Delivery performance, SLA and Business Controls posture.• Provides task direction to one or more Service Availability Managers• Leads local IT Managers to ensure a clear and timely delivery of service in the region.• Ensures positive customer satisfaction and customer relationship is maintained.• Manages delivery to ensure contract performance standards and client measurements.• Drives/manages service quality and improvement of service delivery processes.• Owns Client Commitments & drives actions in the Client Delivery Plan on behalf of the Project Executives.• Participates in the over/under cost/recovery management with the Project Executives.• Provides account leadership/direction and technical support - participates in response to project requests on behalf of the delivery organization.• Drives/participates and coordinates audit readiness, SOX controls and compliance for delivery.• Drives/participates and coordinates crisis management.

New York, Ny, Us

• Managed and supported the IT operations.• Supported over 120 users.• Installed and configured all MAC and PC laptops and desktops.• Configured and supported all smartphones and tablets (Blackberries, iOS and androids devices).• In-depth troubleshooting support with Cloud Mail, Windows, MS OFFICE and Mac OS X.• Coordinated and performed Mac, PC and Windows server patches and update installs.• Maintained and monitored Servers and workstations Anti-Virus Software.• Maintained and enforced all IT Compliances, evidences and reporting.• Managed all network shares and files share access rights using Active Directory.• Managed and maintained all Audio/Video equipment (A/V support).• Managed all IT purchasing based on the company needs.