- Managed and improved Financial Planning Programs for over 300 Independent Advisors, actively engaged with 20% to equip them with essential tools and knowledge, while providing training, targeted assistance and fostering strong relationships for success.- Facilitated client success by acting as a go-to expert for financial planning queries, conducted case consultations, developed financial plans, and mentored advisors seeking to enter the financial planning space through personalized coaching sessions.- Served as the principal liaison with Financial Planning fintech vendors, streamlining the onboarding process for new users, and overseeing enterprise license billing with the Finance department. - Transformed basic documents into engaging, interactive fillable PDF forms, significantly improving the document interaction experience.- Originated and proposed a Subscription Planning Program to the executive board, partnered with advisors to refine the idea, led the project’s rollout, and conducted comprehensive training, while providing ongoing support and expert advice to users.

- Guided client onboarding, executed financial transactions, and created client logins for firm’s portals, enhancing engagement and resolving technology issues.- Represented service perspective in planning discussions and initiated a technology solution for RMD tracking. - Partnered with analysts and planners to update client software, ensuring accurate data and linkages for financial planning.

- Provide oversight and support in matters of service, metrics, technology, and marketing.- Member of Compliance Committee working to ensure all regulatory and contractual obligations are met.- Serve as a client service ambassador both internally to RIA advisors and salespersons as well as externally to advisors and custodial contacts. - Responsible for client interaction at account administrative level.- Coordination of client service delivery with other RIA functional areas.

- Increased day-to-day efficiency by developing an organized database of contacts, marketing materials, and deal/bid files- Streamlined and updated new deal procedures checklist to reflect the Michigan market- Researched potential business opportunities within the local government sector- Prepared customized pitch books and presentation materials

- Successfully managed 1,700 municipal accounts from business development through to set-up and maintenance- Ensured staff activities complied with contractual obligations and service-level expectations- Formed strong relationships with bond counsels, financial advisors and underwriters resulting in a regular stream of business referrals- Collaborated to ensure accurate historical data and special handling issues were addressed during the conversion of 2,400 accounts over two key systems

- Served as primary back-up in supervisor's absence providing seamless service - Posted all incoming funds due from clients, resolving all delinquencies in a timely manner- Developed standardized Excel spreadsheets to aid in a project which streamlined and improved the accuracy of letter of credit draws

- Led group of three team-members through day-to-day operations- Calculated variable interest payments/letter of credit draw requirements using Excel spreadsheets- Backed up the daily administration of custody accounts to maintain appropriate balances for liquidity needs- Tracked department workflow to ensure internal benchmarks were met and documented exceptions working to resolve issues that led to the exceptions