John O'Shea Email & Phone Number

Dunshaughlin, County Meath, Ireland

Responsibilities:Manage a Portolio of 200+ SME clients (legal, professional service, public sector)Control 5-figure project budgetsDirecting project teams of 10 staffManaging vendor relatonships e.g., HP, Dell, MicrosotDelivering 20+ project p.a. (€250K combined value)Achievements:Migrated onsite hardware into dedicated virtual platorm in co-located datacentre for 40+ Clients.Set-up and configured VoIP solu􀆟ons for 90+ clients.Transitioned 200+ sites… Show more Responsibilities:Manage a Portolio of 200+ SME clients (legal, professional service, public sector)Control 5-figure project budgetsDirecting project teams of 10 staffManaging vendor relatonships e.g., HP, Dell, MicrosotDelivering 20+ project p.a. (€250K combined value)Achievements:Migrated onsite hardware into dedicated virtual platorm in co-located datacentre for 40+ Clients.Set-up and configured VoIP solu􀆟ons for 90+ clients.Transitioned 200+ sites from nABLE to Atera MSP servicesMigrated 23 sites for CORTBase Ltd from legacy onsite to cloud version of product – myclients365Managed Consolidation Projects 10-15 Secondary Schools from Traditonal Hardware Servers to Hyper-V. Show less

Dublin, Ireland

Responsibilities:• Founded a traditional outsourced IT services company – “Break-Fix” and Contracted SLA Support• Restructured DataTrust Ltd as Managed Service Provider• Controlled P&L responsibility for €800K turnover business• Led a team of 12 staff• Built and maintained relationships with a portfolio of 150-200 clients• Negotiated agreements and managed relationships with 3rd party vendors (€250K p.a. worth of contracts)• Negotiated sale of company and managed… Show more Responsibilities:• Founded a traditional outsourced IT services company – “Break-Fix” and Contracted SLA Support• Restructured DataTrust Ltd as Managed Service Provider• Controlled P&L responsibility for €800K turnover business• Led a team of 12 staff• Built and maintained relationships with a portfolio of 150-200 clients• Negotiated agreements and managed relationships with 3rd party vendors (€250K p.a. worth of contracts)• Negotiated sale of company and managed integration of teams, customer, CRM, and product portfoliosKey Projects:• Migrated 200+ clients from break-fix to MSP support using Kaseya, Labtech, n-Able, Atera MSP platforms• P2V consolidated 50+ multi-physical server sites utilising Hyper-V and VMware virtualisation• Migrated 150+ clients from onsite MS-Exchange to Microsoft365• Migrated 150+ clients from onsite backup to secure online backup using Ahsay platform• Led migration of 20+ clients from traditional “copper-based” phone system to VoIP Solution• Migrated BAIs Funding Rounds Database from Internal Custom Web App (LAMP) to ServiceNow.com• Deployed Squid Proxy Caching for Evening Class Training Rooms in 10+ Secondary Schools. Show less

Dublin, Ireland

• Technical Management: responsible for the design, implementation, and maintenance of complex IT systems for clients. Also, ensure that systems were running efficiently, securely, and meeting the clients' needs.• Advanced Troubleshooting: When faced with challenging technical issues, I was required to uses my extensive knowledge to diagnose and resolve problems quickly and effectively.• Client Support: I acted as a point of escalation for technical issues and provided expert… Show more • Technical Management: responsible for the design, implementation, and maintenance of complex IT systems for clients. Also, ensure that systems were running efficiently, securely, and meeting the clients' needs.• Advanced Troubleshooting: When faced with challenging technical issues, I was required to uses my extensive knowledge to diagnose and resolve problems quickly and effectively.• Client Support: I acted as a point of escalation for technical issues and provided expert guidance to the support team. Additionally, I engaged directly with clients to understand their requirements and offer strategic solutions.• Project Leadership: Leading technical projects, ensuring they were executed successfully, on time, and within budget.• Communication: I was often required to explain complex technical concepts in "layman's language" to clients and train junior team members. Show less

Ormond Quay, Dublin 7.

• Troubleshooting: often under pressure, my strong problem-solving and analytical abilities allowed me identify and resolve technical issues reported by end-users. We worked on hardware, software, networking, printing and scanning issues.• Help Desk Support: Our team were the first point of contact to provide prompt and courteous end-users technical assistance to resolve issues or escalate problems to Hardware Manufacturer or Software Support.• System Maintenance: Regular… Show more • Troubleshooting: often under pressure, my strong problem-solving and analytical abilities allowed me identify and resolve technical issues reported by end-users. We worked on hardware, software, networking, printing and scanning issues.• Help Desk Support: Our team were the first point of contact to provide prompt and courteous end-users technical assistance to resolve issues or escalate problems to Hardware Manufacturer or Software Support.• System Maintenance: Regular maintenance and updates of IT systems and software are crucial to their performance and security. The IT Support Engineer carries out routine checks, updates, and maintenance tasks to ensure everything is up to date and functioning correctly.• Installation and Configuration: When new hardware or software is introduced into the organization, IT Support Engineers play a key role in setting up and configuring these systems. They may also assist with user training to ensure smooth adoption.• Network Management: Basic network troubleshooting, ensuring network connectivity, and assisting with network-related issues are among their responsibilities.• End-User Training: For most of our customers, in those days, we were replacing typewriters and word processors with computers in solicitors practices and barristers' chambers. As the only team member training end users; I was continually training End Users on DOS 6.22 / Win 3.1 / Win '95 / Wordperfect 5.1 / Wordperfect 6.1• Continuous Learning: To stay updated with the latest advancements in technology - I continuously expanded my knowledge and skills to effectively tackle new challenges via Self-Study. Show less