John O'Shea Email & Phone Number

Dunshaughlin, County Meath, Ireland

Responsibilities:Manage a Portolio of 200+ SME clients (legal, professional service, public sector)Control 5-figure project budgetsDirecting project teams of 10 staffManaging vendor relatonships e.g., HP, Dell, MicrosotDelivering 20+ project p.a. (€250K combined value)Achievements:Migrated onsite hardware into dedicated virtual platorm in co-located.

Dublin, Ireland

• Responsibilities:
• Founded a traditional outsourced IT services company – “Break-Fix” and Contracted SLA Support
• Restructured DataTrust Ltd as Managed Service Provider
• Controlled P&L responsibility for €800K turnover business
• Led a team of 12 staff
• Built and maintained relationships with a portfolio of 150-200 clients

Dublin, Ireland

• Technical Management: responsible for the design, implementation, and maintenance of complex IT systems for clients. Also, ensure that systems were running efficiently, securely, and meeting the clients' needs.
• Advanced Troubleshooting: When faced with challenging technical issues, I was required to uses my extensive knowledge to diagnose and resolve problems quickly and effectively.
• Client Support: I acted as a point of escalation for technical issues and provided expert… Show more
• Client Support: I acted as a point of escalation for technical issues and provided expert guidance to the support team. Additionally, I engaged directly with clients to understand their requirements and offer strategic.
• Project Leadership: Leading technical projects, ensuring they were executed successfully, on time, and within budget.
• Communication: I was often required to explain complex technical concepts in "layman's language" to clients and train junior team members. Show less

Ormond Quay, Dublin 7.

• Troubleshooting: often under pressure, my strong problem-solving and analytical abilities allowed me identify and resolve technical issues reported by end-users. We worked on hardware, software, networking, printing.
• Help Desk Support: Our team were the first point of contact to provide prompt and courteous end-users technical assistance to resolve issues or escalate problems to Hardware Manufacturer or Software Support.
• System Maintenance: Regular… Show more
• System Maintenance: Regular maintenance and updates of IT systems and software are crucial to their performance and security. The IT Support Engineer carries out routine checks, updates, and maintenance tasks to ensure.
• Installation and Configuration: When new hardware or software is introduced into the organization, IT Support Engineers play a key role in setting up and configuring these systems. They may also assist with user.
• Network Management: Basic network troubleshooting, ensuring network connectivity, and assisting with network-related issues are among their responsibilities.