Supporting the mailroom, dealing with deliveries and collections via Citysprint, DHL, Transworld, emailing the client with updates, and any problems that occurBooking online line Citysprint, Transworld, DHL online

Preparing the print for the various clients following instructions of their requirements, using GBC magapunch for hole punching and a machine for wiro binding, checking for the correct amounts of documents for the client, all the titles and the correct ring binders to be packed and finishing, boxing ready for despatch

Worked as a temp for Vinci facilities at TfL in London supporting the facilities & AV meeting room support for client and visitors dealing with any AV issues thats happen. Delivering parcels/letters to the recipients, scanning all the mail that arrived in the post room. Distributing incoming post throughout the office getting signatures for the goodsMarking it up for its destination, floor or different buildings within TfLDealing with queries. Franking the mail ready for despatchAd hoc jobs that come from Vinci facilities

To allow for the flexibility required to care for a sick relative, undertook freelance assignments during this period. Engagements have included:• Prospero Audio Visual Agency - offering temporary support of AMX and Creston integrated systems, support of Windows XP, Vista, and Windows 7 and supported video conferencing equipment, specifically Tandberg and Polycom. • Premier Moves IT – as IT Support Engineer responsible for disassembly and reconfiguration of IT systems, including PC, Mac and peripherals, during their relocation. • Newham Council – as concierge, central point of contact for the local residents taking on and resolving their issues with the assistance of the estate manager. Involved in access control and the overseeing of CCTV.• Mayer Brown International - Video Conference Analyst – ensured the multi-site, multi-room Tandberg video conferencing systems remained connected and optimised. Using (TMS) Tandberg Management System & also (TCS) Tandberg Content Server. Making sure the audio levels were correct, and in view and focused for all participants. Controlling the meeting room environment with Creston touch panels in each room. Using WebEx for PowerPoint shows for all participants• Helped in the filming of a 30 minute educational documentary on the smallest country in the world, the Independent Principality of Sealand. http://www.youtube.com/watch?v=OhrzXYmxFdw&feature=related

Held responsibility for all of the audio-visual and videoconferencing equipment that was used in the auditorium and 96 meeting rooms, for internal and external events. Providing onsite support for the head office and telephone support for the satellite office. • Responsible for the swift turn around of meeting room equipment and furniture to satisfy the requirements of users for classroom, theatre or boardroom set up.• Ensured smooth operation of the busy 150-seat auditorium by proactively maintaining equipment and ensuring that the networks were operational. Including using AMX touch panels to control the room’s environment and setting up the Sennheiser microphones.• Instilled confidence in users by keeping the meeting rooms up to date and running smoothly. • Established trust and was regularly sort directly to capture event briefings. • Through prioritisation and quick thinking swiftly resolved faults as they arose.• Maintenance of 10 laptops and LCDs, usually in use at the same time in multiple locations, including Windows XP and Vista, and Mac OSX Snow Leopard. • Assisted the Helpdesk by resolving IT issues where applicable.• Supported the Communication Team’s Mac users in the department using iLife iWork and Adobe.• Helped the Communications Team use the TV distribution system, Cabletime mediastar IPTV, and TFT monitors and plasmas so they could keep the staff up to date on relevant news. • Using legato eyetv with Apple Mac Mini for recording and exporting to various formats for different mobile device, and also using apple TV first generation for the recordings. • Supported the Polycom 512 FX VC unit over ISDN lines and used Final Cut Express 4 for DVD authoring of captured footage. • Used VMware for remote desktop support.• Working to tight deadlines and happily assisted with ad hoc jobs as required. • Providing first line support services, including on-the-spot faultfinding.

Established in 1989, Corporate Audio Visual delivers Audio Visual equipment and services to the corporate sector. • Responsible for testing all AV equipment before dispatch and minimised negative client feedback.

Managing two colleagues, was responsible for two Channel 4 buildings, liaising with facilities and the helpdesk to establish and maintain all VCRs, RF problems (aerials) and Sky TV issues and the installation of DVD players, LCD’s and TFT screens. • Installation of VHS & DVD players to enable the viewing of future shows by staff. • Repairing audio-visual faults, wiring, basic aerials, channel tuning and VCR dubbing.• Updating floor plans on a weekly basis re staff joiners, leavers and transfers.• Supporting the Mac users for network problems over the Wi-Fi and LAN.

Provided an interface between Aptus and London Underground’s Engineering Directorate offices in relation to audiovisual equipment. • Managing resources to ensure the availability for service delivery including maintenance of stock levels• Ensured resources were in good condition before use and arranged maintenance, service, or repair work to be carried out where necessary. • Planned and allocated resources to meet actual anticipated service delivery needs; anticipated and managed change and recommended appropriate solutions to facilitate in service.• Working in an auditorium that seated 250 using AMX touch panel to control the room environment