Director of Product Manager with 7 years of experience in delivering products and improving user experience collaborating with customers, prospects and partners to understand their perspectives, and acting as an expert voice to the market on the matter. I have a strong track record in covering the product lifecycle from ideation to delivery, focusing on collaborative processes with strong cross-departmental relationships and user-engagement.Key Achievements include:► Drove product innovation initiatives from ideation to delivery with a focus on the product philosophy, vision, roadmaps, and expanded the customer base from 600 users to 5,000+ users.► Spearheaded collaborative product development and owned end-to-end implementation, leveraging insight from customers, engineers, and go-to-market teams to design the best product experience for new dozens of new features and five different product lines.► Accelerated the outbound sales cycle by 145% by implementing a new customer acquisition process and streamlined post-sales support to drive customer retention by 118%.► Optimized the implementation process and ensured savings of $700,000 in annual operation costs.My strengths are my technical acumen which derives from a strong background in cloud/hybrid architecture, development pipelines, and APIs; identifying unknown pain points, by looking at both quantitative and qualitative data, conducting user interviews, market research and finding ways to improve the product in innovative ways.My passions are delivering value to both business and users, learning about new topics and coming up with unique product enhancements or offerings, and solving the improbable: connecting the dots between where we are, and where we need and want to go.Let's connect!
Listed skills include Product Management, Project Management, Agile Methodologies, Technical Support, and 26 others.
