Seasoned Management Consultant with a demonstrated background in strategy execution, interim, change, program & project management, and training & coaching within financial and service providing organizations.Thriving organizations constantly strive to increase their flexibility and improve their performance. I help these organizations to become and stay successful, by providing professional advisory services in the field of Customer & Operational Excellence, creating a culture of continuous improvement, achieving breakthrough performance and delivering sustainable value. Services range from strategy development and execution, (technology enabled) process optimization and redesign, and business process management resulting in increased operational effectiveness, empowered employees and sustainable customer relationships.