Pooja Merclin Email & Phone Number

Bengaluru, Karnataka, India

Netradyne is a leader in fleet safety solutions, transforming fleet performance and driver behavior through our vision-based safety system, Driveri. We create safer roads by enhancing driver performance through proactive, positive coaching, and mitigating risk with our comprehensive GreenZone score, analyzing 100% of drive time.Key Responsibilities & Achievements:🚀 Lead SMB Segment: Manage a $2M ARR book of business in the SMB segment, driving success from onboarding to renewals, with a strong focus on upselling and cross-selling opportunities to ensure sustainable growth.🚀 Enterprise Account Management: Directly oversee the Frito-Lay North America account ( Pepsi Co ) managing a $300M ARR book of business, delivering value-driven solutions and maintaining a strong partnership with the client.🚀 Cross-functional Collaboration: Work closely with sales, advertising, and product development teams to ensure the seamless delivery of tailored solutions that meet our clients' evolving needs.🚀 Client Retention & Growth: Consistently achieve 98% high client retention and satisfaction through personalized engagement and continuous improvement of service offerings based on client feedback and industry trends.🚀 Innovative Problem Solving: Use customer insights to drive innovation in product offerings, enhancing the value we deliver to clients and contributing to Netradyne's position as a market leader.

Mumbai, Maharashtra, India

UpGrad, founded in 2015, has emerged as a global leader in higher education, offering over 100 cutting-edge courses in data science, machine learning, software and technology, business, management, analytics, and more with globally recognized universities.UpGrad has transformed the careers of 5M+ learners across 150+ countries with its industry-relevant curriculum, outcomes-based learning approach, and personalized job placement support.Key Responsibilities:International Market Expansion: Played a crucial role in the pilot team, successfully spearheading the launch of the international market for the Indian edtech industry leader.Customer Success Strategy: Collaborated closely with upper management to identify market trends and devised effective customer success strategies for global expansion.Operational Efficiency: Established robust Standard Operating Procedures (SOPs) to ensure streamlined customer success operations and optimal performance.Team Leadership: Built and trained a high-performing international customer success team, leading to outstanding results in customer retention and satisfaction in the global market.Training and Development: Transferred expertise in training to the entire international region, empowering customer success teams to drive success outside India.Learning and Development Coordination: As the Learning and Development Coordinator for UpGrad International - North America, EMEA, and APAC regions, created and executed learning strategies and programs.Evaluated individual and organizational development needs, implementing various learning methods to foster growth and success.Collaborated with managers to develop team members through personalized career pathing and supervised Learning & Development Specialists.Talent Management: Organized hiring and training activities, ensuring the recruitment of top talent and their successful onboarding into the customer success team.

Bengaluru, Karnataka, India

🎯Successfully set and achieved monthly, weekly, and daily targets, ensuring the team's consistent performance and surpassing sales goals.🎯Expertly handled and guided a team of Academic Counselors, motivating them to achieve monthly sales targets and maintain exceptional sales reports.🎯Mentored and motivated the team to not only meet but also exceed targets, fostering a culture of excellence and high performance.🎯Designed and developed effective business models tailored to specific locations and market situations, resulting in improved sales strategies.🎯Conducted regular performance reviews and training sessions, identifying areas for improvement and implementing key performance indicators (KPIs) to drive continuous growth.🎯Proactively involved the team in negotiation and objection handling, empowering them to handle challenges confidently.

Bangalore

BYJU’S is a global ed-tech company, providing highly adaptive, engaging and effective learning solutions to more than 150 million students around the world. Founded in India in 2011, BYJU’S mission is to make high-quality learning accessible to students everywhere.The BYJU’S family of brands includes Disney-BYJU’S Early Learn, BYJU’S Future School, Epic!, Osmo, Tynker, Toppr and WhiteHat Jr, along with our beloved flagship product BYJU’S – The Learning App. Together, BYJU’S solutions support Pre-K – 12 education and a wide range of competitive exams.🎯 Successfully drove business expansion by coordinating appointments, meetings, and calls between customers and senior management.🎯 Managed end-to-end sales processes, both B2C Direct Sales and B2C Inside Sales, achieving targeted revenues from current and new customers.🎯 Monitored sales call conversations and leads through Customer Relations Software (CRM) Leadsquared, effectively leveraging data-driven insights to optimize sales performance.🎯 Collaborated with internal teams to ensure seamless project development and delivery activities for our valued customers.🎯 Played a pivotal role in building the market position in Bangalore by developing, defining, negotiating, and closing impactful business relationships.🎯 Generated new leads through targeted campaigns, contributing to the growth and success of the organization.🎯 Successfully managed sales, transitions, and delivery of high-quality products and services, ensuring customer satisfaction and retention.

Bachelor In Technology (B.Tech), Electrical, Electronics And Communications Engineering

Master Of Business Administration - Mba, Marketing/Marketing Management, General

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Education record