Pat Heyn Email & Phone Number

Roy, Wa, Us

Roy, Wa, Us

Tumwater, Washington, Us

Auburn Hills, Michigan, Us

Manage several projects that effect technology services Washington agencies. Ensure project scope and goals meet the strategic goals of WaTech agency and State of Washington.• Provide technology strategy planning• Integrate information technologies into the company for optimal effectiveness• Understand current and future business goals and ongoing IT issues to ensure business success• Develop a renewal and upgrade schedule for company software programs • Supervise and direct IT personnel on project teams• Manage all aspects of the projects assigned

Seattle, Wa, Us

Assigned a project in execution phase that was not meeting milestone dates. Assessed issues having negative impact on project. Worked with leadership to ensure appropriate resource assignments, funding and realigned project plan.• Help define project scope goals and deliverables• Define tasks and required resources• Manage budget

Princeton, New Jersey, Us

Coordinated the management of multiple related projects. Lead virtual teams with positive results. Help establish creation of formal project methodology practices. Create documentation to include Project Charters, Project Management Plans, RACI Charts Communication, Risk and Quality Management Plans. Assisted in implementing agile processes.• Oversee multiple projects across all phases of development.• Ensured projects implemented changes in accordance with FDA validation requirements• Monitor workflow and make timeline adjustments as needed.• Work as part of an interdisciplinary team to achieve project milestones.• Collaborate with development to plan project sprints.• Develop status reports and resource plans.• Make vital decisions and drive decision-making across projects.

Burien, Washington, Us

Provide IT Project Consulting services to develop a Distance Learning technology platform feasibility study and Request for Proposal (RFP). Identified and assessed the WSCJTC’s proposed use, needs and capabilities and options for a solution. • The feasibility study considered the options of a COTS solution, with or without accompanying Learning Management System (LMS), as well as custom design, other agency partnerships, and subscription service-based solutions. The feasibility study also addressed interoperability with existing WSCJTC technology tools• Advised CJTC staff on pros and cons of each option and a recommended solution• Prepared a draft Project Charter and Project Management Plan for the total project including acquisition and implementation phases.• Drafted a Request for Proposal • Completed an draft Investment Plan pursuant to OCIO requirements

Brisbane, Queensland, Au

Managed in-flight project to implement a commercial off the shelf case management system. Applied proven project management methodology for documenting and communicating scope, budget and schedule. Neogated new schedule, created project charter and addressed insufficient project resources with Sponsors. Worked with contract manager to secure minimal resources necessary to complete the project. Defined technical requirements and created plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines. • Created and obtained sponsors’ approval of the scope of this project• Established weekly meetings with all sponsors to ensure accurate and complete communication and ensure timely decisions• Create schedule in MS Project to show progress• Developed project charter and project management documentation

Lacey, Washington, Us

Establish good rapport with clients to maintain a strong partnership and deliver a satisfactory conclusion of project. Manage contracts, and ensured contractual deliverables met client’s approval and statement of work requirements. Maintained project documentation and schedule. Provided weekly status reports to agency’s project manager and quarterly updates to executive management in partnership with agency’s project manager. Managed projects valued to $1,900,000. • Concurrently managing several projects to install the case management system for vocational rehabilitation programs for the State of New Jersey, Delaware, Colorado and Alaska.• Created strong teams with Alliance and State project resources. Facilitated improved relations between business and IT State employees.• Worked with data conversion team to identify and document processes to explain processes to clients. My documents were then adapted by the company to include in project management plans.

My excellent project management and people skills were used by the agency to take over projects in jeopardy of missing legislated mandated deliverable dates and had internal team conflicts. Applied my leadership skills to diffuse team conflicts and create a strong, effective team that was able to meet project deadlines. Managed contracts, created RFP documents and work requests that met Washington State policies and standards. Managed projects in excess of $2,000,000.• Took over the Center for Occupational and Health (COHE) project to purchase a third party web-based application to implement a case management system.• Eased tensions between technical and business departments to create a positive work environment.• Project sponsor acknowledged my leadership as the reason the COHE project was able to meet business requirements and project due dates.

Coordinated the management of multiple related projects. Lead teams with up to 20 members. Manage contracts, create statements of work and hire/manage contractors. Track and manage projects funded by Federal Grants and state legislation. Establish positive relationships with vendors, project teams, management, and clients. Managed projects valued to $700,000. Make highly effective executive presentations. Create technical documentation to include Project Charters, Project Management Plans, RACI Charts Communication, Risk and Quality Management Plans, and Statements of work.• Co-Managed federal, business and system requirements with Home Land Security Project Manager. Improved productivity by resolving scheduling issues, reanalyzing deliverables, renegotiating timelines, and organizing tasks.• Certificate of Appreciation for outstanding performance and lasting contributions to Internet Driver Information Process System Project. • Assisted developers by creating web pages in Dreamweaver using VB.net resulting in completing project one month ahead of schedule. • Managed the Email renewal notification vs. sending paper renewal notices project saving $107,000+ in the first year. • Led project introducing Enhanced Driver License documents to securely denote identity and citizenship. • Brought in to put several projects on schedule to meet state and federally mandated deadlines.

Lakewood, Wa, Us

Created project documents, established project requirements and defined project scope and objectives. Developed, coordinated, and conducted training programs for new systems and product enhancements. Performed basic functionality tests of software. Coach testers in creating complete effective test scripts. Demonstrated ability to rapidly learn new systems. Documented simple, easy to understand procedures, and flowcharts for software. Created and implemented standards and policies for the Information Analyzed and resolved with Vendor issue in transferring data from application (using ASP.net) to mainframe system (MISER).Recognized with the Harborstone Credit Union's Hall of Fame award for service and support five times.Saved $40,000 and six weeks during the upgrade of mortgage software project. Reduced cost and time on the lending software implementation project.Key Player in receiving the highest rating from the State Auditors.

Lakewood, Wa, Us

Created and maintained IT audit procedures and policy. Achieved a 16% increase in user satisfaction.

Master'S Degree, Information Technology Project Management

Associate Of Applied Science, Associates Of Science