Michael Logue Email & Phone Number

Denver, CO, US

Highlands Ranch, Colorado, United States

Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to.

Denver, Colorado, United States

• Developed and trained global sales team on new pre-packaged education and consulting offerings. Established processes to guide sales and operations, ensuring pipeline and forecast accuracy.
• Orchestrated go-to-market strategies in collaboration with experts and teams for innovative Professional Services offering launches, leading to a 5% increase in Professional Services Revenue.
• Devised pricing models, crafted contract templates, and developed sales operations collateral that streamlined opportunity management and reduced quote to contract time by 10% as well as skipping unnecessary approvals.
• Developed and delivered training on new offerings to global sales team.

Denver, Colorado, United States

• Managed 10 direct reports including education operations and technical instructors across the Americas, overseeing virtual and in-person technical training. Built relationships with vendors, partners, and customers.
• Implemented a revenue recognition software system for the Education sector, ensuring compliance with global 606 guidelines, enhancing customer satisfaction, and improving revenue accounting accuracy.
• Partnered with Professional Services and Education Executives to expedite sales cycles, cultivate client relationships, and identify emerging markets, boosting customer satisfaction by 20%.
• Collaborated with Executives and Finance team to develop strategic annual revenue and cost plans aligned with customer success objectives, leading toachievable, accurate annual plan.
• Drove +10% increase in enrollments for promoted public classes by designing and executing sales promotions targeting existing students, boosting engagement and participation in training programs.

Greenwood Village, CO

• Led global operations specialists as a new CRM based sales system was implemented to address “quote to cash” process. Drove monthly closing processes to ensure accurate and timely reporting of information to finance.
• Orchestrated seamless Salesforce migrations and optimizations, enhancing sales process efficiency, boosting team productivity, and improving customer satisfaction and success.
• Collaborated with Finance and Accounting to ensure smooth closing activities, fostering transparency, and reducing errors and accounting corrections each fiscal period.
• Streamlined quote-to-cash management with SFDC, CPQ, and NetSuite, simplifying sales processes, expediting transactions, reducing sales cycle time, and increasing booking and revenue forecast accuracy.
• Created customized dashboards for the Global Education team, providing actionable insights that enhanced decision-making and proactive customer engagement, driving up to 10% revenue growth.

• Global technology and consulting company providing innovative solutions in cloud computing, artificial intelligence, and enterprise services. Collaborated with global department leads to manage cost and revenue for the.
• Centralized accounting for customer contracts by reorganizing Premium Support into new finance codes for headcount, revenue, and cost, reducing accounting errors in monthly closing processes.
• Boosted global productivity and customer satisfaction by optimizing headcount hiring and implementing recruitment campaigns, resulting in a 10% increase in organizational revenue.
• Built trusted relationships with the Finance team to enhance business growth, inter-organization transfers, and cross-geography revenue recognition, improving the accuracy of cost and revenue transfers.
• Streamlined productivity and integration by designing and executing training programs for acquired organizations, reducing full integration time into IBM by 15%.
• Enhanced customer satisfaction by leading resource management and tracking, enabling management to reduce overall department costs by 25%.

• Attained averaged satisfaction score of over 93% by providing level 1 and 2 support for all U2 Portfolio products.
• Received IBM Win Award, achieving ISO 9001:2000 registration for Denver IBM U2 Client Support Group.
• Served as worldwide Service Planner Team Lead:o Coordinated delivery of new product information to internal technical staff and staff of over 600-partners worldwide.o Updated multiple databases with information.
• Coordinated worldwide Service Delivery:o Compiled and distribute monthly support call metrics.o Managed “Threat Board” of important or politically hot support cases.
• Co-developed comprehensive Transfer of Information (TOI) methodology and worked with Engineering, Product Management and Support management, gaining consensus of document.

Greater Denver Area