Michael Meredith Email and Phone Number
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Michael Meredith personal email
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Michael Meredith phone numbers
An experienced IT executive with over 20 years of experience in IT Service Management and Change Management, I have a proven track record of leading successful change initiatives that drive business value and improve operational efficiency. My expertise lies in implementing ITIL best practices to streamline processes, minimize risks, and maximize the impact of change within organizations.I possess a deep understanding of IT Service Management frameworks, including ITIL, and have a strong background in change management principles and methodologies. I have successfully led cross-functional teams in implementing major IT changes, such as software upgrades, infrastructure deployments, and process improvements, while ensuring minimal disruption to business operations.My leadership style is collaborative, results-driven, and customer-focused. I excel at building and leading high-performing teams, fostering a culture of continuous improvement, and driving innovation in IT Service Management. I am passionate about leveraging technology to drive business transformation and deliver value to customers.I hold ITIL Foundation and ITIL Practitioner certifications, demonstrating my commitment to upholding industry best practices and standards in IT Service Management and Change Management. I am dedicated to staying current on emerging trends and technologies in the IT industry to ensure that my skills and knowledge remain relevant and up to date.Overall, I bring a unique combination of technical expertise, strategic vision, and operational experience to the role of Change Management Executive, and I am confident in my ability to drive successful IT change initiatives that deliver tangible business results
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FisMiami, Fl, Us
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Itsm Global Change Management Process OwnerFis Jan 2023 - PresentJacksonville, Fl, UsLeads the Enterprise Change Management function, which includes 20 global Change Analysts. Responsible for developing and implementing a structured approach, measuring, and reporting on organizational capabilities, training and improving the maturity of the stakeholders, and the change management function. Owns the Change Management process, deployment of tools, development and execution of the roadmap, and process improvements. Works in close partnership with Product, Infrastructure, Service Ownership, and Security organizations. -
Itsm Global Change Management Process ManagerFis Mar 2020 - Jan 2024Jacksonville, Fl, UsLeads the Enterprise Change Management function, which includes 20 global Change Analysts. Responsible for developing and implementing a structured approach, measuring, and reporting on organizational capabilities, training and improving the maturity of the stakeholders, and the change management function. Owns the Change Management process, deployment of tools, development and execution of the roadmap, and process improvements. Works in close partnership with Product, Infrastructure, Service Ownership, and Security organizations.
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International Change ManagerFis Dec 2018 - Mar 2020Jacksonville, Fl, UsFaciliated International Change Management policies and procedures across 50+ platforms. Updated and modernized the change management processes for several platforms; ensured ITIL best practices were followed and maintained through KPIs. Reduced risk exposure by coordinating all documentation needed for the Annual SSAE16 SOC1 audits, meeting all the related controls. Conducted weekly CAB meetings with Product Owners and IT staff.
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Service Delivery ManagerFis Nov 2015 - Dec 2018Jacksonville, Fl, UsSupported day-to-day IT change management processes and created corresponding policies and procedures for the Asset Management Cloud organization. Developed and maintained the ITIL IT System of Record for change management. Established major incident and problem management policies and procedures for the Segment.
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Manager Of Change Management & Compliance, Fis InvestranFis Jan 2014 - Nov 2015Jacksonville, Fl, UsImplemented, supported, and managed updated change management processes across Investran, a division of FIS dedicated to automating reporting and accounting processes for the private equity industry. Implemented the ITIL ITSM system of record for Investran, allowing for the management of incidents. Established SLAs with the input of all stakeholders with regards to the infrastructure team’s service delivery to customers; accomplished with lower response and resolution times.
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Global Change ManagerOxbow Mar 2012 - Sep 2013West Palm Beach, Fl, UsLed change management processes for the Oracle EBS 12.0.6 implementation across North America. Designed the business requirements document, as well as the functional requirements document. Managed 500+ Network devices (Nexus series switches and routers and an EMC VMAX Storage device), 400+ Servers (VMWare Hosts and Citrix Farms) across 40 locations worldwide. Reduced risk exposure and progressed from COBIT Level 0 to COBIT Level 3 over the course of 18 months. -
Delivery & Change ManagerAuxis Dec 2002 - Feb 2012Fort Lauderdale, Fl, UsManaged five clients with 750+ users (125 servers/500+ devices), providing weekly & monthly reporting. Lowered all MTTRs across clients by utilizing and maintaining established SLAs. Indirectly managed a team of 25 virtual and onshore staff to support clients’ specific services. Maintained SharePoint Portals for clients, including configuration items, maintenance, and SOPs. Expanded client revenue by over $700K from delivering on and exceeding SLAs.
Michael Meredith Skills
Michael Meredith Education Details
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Broward CollegeGeneral
Frequently Asked Questions about Michael Meredith
What company does Michael Meredith work for?
Michael Meredith works for Fis
What is Michael Meredith's role at the current company?
Michael Meredith's current role is ITSM Global Change Management Process Owner @ FIS.
What is Michael Meredith's email address?
Michael Meredith's email address is mm****@****msn.com
What is Michael Meredith's direct phone number?
Michael Meredith's direct phone number is +172755*****
What schools did Michael Meredith attend?
Michael Meredith attended Broward College.
What skills is Michael Meredith known for?
Michael Meredith has skills like Itil, It Operations, Sharepoint, Service Delivery, Business Analysis, Process Improvement, Sdlc, Active Directory, Sla, It Service Management, Management, Infrastructure.
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