Predrag Milenkovic Email and Phone Number

• Software Delivery Manager and Consultant, Remote position (US HQ, Delivery Management Team managed from Latin America, Development in Europe)• Engaging knowledge, skills and experience gained in previous endeavors with different Clients in various projects,• IT opportunity studies, feasibility studies on open calls, pipeline fill-in and follow up;

Selection of accomplishments:• Managed implementation of the set of Information Systems: Core Services, (Health) Violations and Inspections System, Water Resources Management System. Elements: Geographical Information System Component, Enterprise Service Bus, Mix of technologies used (Linux, Oracle DB, GIS ESRI, Angular, Node); Client: Information Technology Authority of the Sultanate of Oman; Deliveries: Successfully signed off Detailed Analysis and SRS elaborate; Team managed: 8 business… Show more Selection of accomplishments:• Managed implementation of the set of Information Systems: Core Services, (Health) Violations and Inspections System, Water Resources Management System. Elements: Geographical Information System Component, Enterprise Service Bus, Mix of technologies used (Linux, Oracle DB, GIS ESRI, Angular, Node); Client: Information Technology Authority of the Sultanate of Oman; Deliveries: Successfully signed off Detailed Analysis and SRS elaborate; Team managed: 8 business analysts, 3 Development Team Leaders, 1 Technical Project Manager; Budget: 1 million €,• Managed implementation of the Document Management System and Central Register information system: Full project cycle for the portal for securities submission, workflow engine, DMS management engine, metadata information parametrization, reporting engine. System implemented using Microsoft technologies (MSSQL, MS SharePoint), documentation OCR and metadata extraction and storage; Client: Securities Commission of the Republic of Serbia; Deliveries: Successfully completed; Team managed: 2 Business Analysts, 2 Development Team Leaders; Budget: 130.000 $,• Senior Business Analyst and Project Coordinator for the project “Strengthening the institutional capacity of the Serbian Tax Administration by TA to design a Human Resources Management system”: Lead Team of Business Analysts and Development Leader on Teamnet’s side during the analysis phase. Analysis conducted (AsIs, ToBe, Gap), functional software specification (User Stories) defined, technology stack defined (Oracle DB, Java SEE); Client: Serbian Tax Administration; Deliverable: analysis elaborate with recommendations and software specification; Team Managed: 2 Business Analysts and 1 Development Team Lead; Budget: 1.3 million €,Note: Additional accomplishments list available upon request; Show less

• Performing management duties according to the highest IT standards that Soprex complies with (and is certified for): ISO 9001 (Quality Management) & ISO 27001 (Information Security Management System)• Assigning project roles of team members based on project requirements, time frames and budget,• Managing resources (staffing (HR), workload (scope), time management) for projects, based on availability and client’s requirements,• Consulting the company to prioritize signed off… Show more • Performing management duties according to the highest IT standards that Soprex complies with (and is certified for): ISO 9001 (Quality Management) & ISO 27001 (Information Security Management System)• Assigning project roles of team members based on project requirements, time frames and budget,• Managing resources (staffing (HR), workload (scope), time management) for projects, based on availability and client’s requirements,• Consulting the company to prioritize signed off project work based on analysis of strategic importance, tasks outstanding, resources and deadlines,• Creating, or participating in creation of project documentation,• Building a knowledge base of each client’s business and objectives, Show less

• Conducted user support for advanced system for electronic reporting (the ERS),• Estimated user's inquiries and reported bug fixing requests to the software vendor when needed,• Conducted courses for new ERS (adult) users following the syllabus developed,• Provided support for users in managing their business processes through the advanced web application,• Monitored and managed hardware problems issues,

Senior IT Coordinator in a USAID funded ($ 9,5 mil) project for targeted technical assistance in bankruptcy and civil enforcement. Project implemented by Booz | Allen | Hamilton• Full scale management of the IT segment within a USAID project that computerized bankruptcy proceedings in Serbia,• Prepared, coordinated and managed hardware procurements and software RFPs and controlled its efficient implementation,• Serviced two Serbian Government Agencies on behalf of the donor… Show more Senior IT Coordinator in a USAID funded ($ 9,5 mil) project for targeted technical assistance in bankruptcy and civil enforcement. Project implemented by Booz | Allen | Hamilton• Full scale management of the IT segment within a USAID project that computerized bankruptcy proceedings in Serbia,• Prepared, coordinated and managed hardware procurements and software RFPs and controlled its efficient implementation,• Serviced two Serbian Government Agencies on behalf of the donor (USAID),• Hired, trained and managed 2 employees,• Rolled-out system for approx 400 licensed Bankruptcy Administrators, managed and developed comprehensive training program for users with different IT knowledge and proficiency,• Prepared budget structure for project's IT work-streams,• Established and maintained business relationships with the counterparts to enable appropriate and effective IT Operations,• Planned, prepared and delivered coursework and training to support the needs of the BES project and software systems; provided up to date course information to attendants and made sure core units were accurately identified,• Designed and produced course materials and other documents such as surveys, handouts, manuals and exercises,• Acted as liaison with external course providers, educational consultants, clients, examining bodies and software companies, updated course materials with relevant system changes, using software and online training technology,• Established and managed IT Help Desk service within the project counterpart's premises,• Responsible for the reviewed and direction of project's support personnel to insure compliance with enterprise standards, procedures and counterpart's requests, Show less

Computer/Network Support in the IT Department of a fully accredited public university serving approximately 12,000 students in the Chicago area with an affordable, high quality academic experience NEIU• Responsible for complete hardware/software/LAN/user support and maintenance for high end multimedia workstations,• Completed OS migration: Win 2000 Professional to Win XP Professional, • Multi-platform and multi-protocol workstation management: Novell NDPS, Mac OS (Panther (10.3) to… Show more Computer/Network Support in the IT Department of a fully accredited public university serving approximately 12,000 students in the Chicago area with an affordable, high quality academic experience NEIU• Responsible for complete hardware/software/LAN/user support and maintenance for high end multimedia workstations,• Completed OS migration: Win 2000 Professional to Win XP Professional, • Multi-platform and multi-protocol workstation management: Novell NDPS, Mac OS (Panther (10.3) to Tiger (10.4) migration),• Implemented automated system and Anti Virus (including Anti Spyware) protection of workstations,• Trained staff, faculty and students in use of hardware/software/LAN and multimedia resources,• Participation in Wireless Network planning, setup and maintenance,• Performed disaster recovery, Show less

• Designed, installed and implemented 10/100 Base-T Ethernet, network topology,• LAN Administration, maintenance and expansion,• Parallel Administration: Win 9x, Win 2000 (Server / Professional), migration to Win XP,• Programmed database driven Intranet ASP pages,

• Designed and implemented the complete corporate network,• Built Server and Workstations, upgraded existing workstations, hardware / software / network maintenance,• Installed Microsoft Windows 2000 Server / Windows NT Workstations, configured and connected Win98 stations,• Installed and configured business software applications (the complete Microsoft Office suite (97, 2000, XP[2002]) and accounting software),• Trained employees in use of equipment and software;

• LAN administration and expansion, • Performed migration from Win3.1, Win95, Win98 to Win NT and Win 2000,• Trained staff in use of workstations, software and documentation,• Served as the Assistant Branch Manager for English language clients,• Acted as the General Manager Deputy/Substitute when needed;

• Served as the Assistant Branch Manager for interpreting and communication with local companies,• Researched and analyzed local market to optimize effort / profit ratio,• Analyzed and facilitated system that led to sale increase;

• Team interpreter for observers from 19 different nations,• Served as liaison between observers and government agencies,• Assisted observers in adjusting to local culture, customs and laws and regulations;