Pamela Milici Email & Phone Number

New Haven, Ct, Us

Connecticut, United States

Wallingford, Ct

Wallingford, Ct

Creating smiles for our customers! Working in extremely fast paced distribution center sorting packages to the correct conveyor line and pallet based on size and destination while following all safety regulations and building safe pallets to meet truck shipping requirements while working as a team to meet daily goals, Rotating jobs also include handing returns and unloading trucks.

New Haven, Ct

Partnered with the Contact Center Management Team to manage the processes required to obtain Contact Center service level objectives.

Managed all aspects of office support including bookkeeping, state and federal regulations and yearly filing requirements. Created contract proposals and invoices and assisted with contract negotiations and real estate closings while monitoring market trends.

Monitored historical calling patterns and managed capacity forecasting and scheduling on a monthly, weekly and daily level for national call center operations to ensure that service level metrics were delivered on or above target, while ensuring that fiscal responsibilities were met. Systems used: IEX Totalview, MM Online, CCPulse, Master Control Panel (MCP), Agent Profile Express (APE), Avaya CMS Supervisor, Millennium Vacation Planner, Business Objects Infoview, Expert in MS Office applications.

Facilitated training for management, bargaining unit employees and vendors in classes ranging from 30 minutes to 13 weeks. Followed Labor Guidelines to coach and discipline employees. Traveled across multiple regions to deliver training as well as attend training sessions to stay current on instructor procedures.

New Haven, Ct

Worked in a fast paced start up Network department focused on providing service in multiple out of region metropolitan areas. Processed and tracked expense reports and prepared executive reports and business presentations for leadership. Analyzed historical data and trends to project expenses, capital expenditures, and workforce. Participated in development of annual budget while working closely with the Directors and Vice President. Audited and approved credit card and vendor payments. Uncovered and corrected errors resulting in substantial corporate savings.

Bachelor Of Science, Marketing

Activities and Societies: Beta Gamma Sigma, Deans list

Associate Of Science, Marketing And Business Administration

Activities and Societies: Academic Excellence Award