Ugam, a Merkle company, is a leading analytics and technology services company. Our customer-centric approach delivers impactful business results for large corporations by leveraging data, technology, and expertise. We consistently deliver superior, impactful results through the right blend of human intelligence and AI. With 4000 people spread across locations worldwide, we successfully deploy our services to create success stories across industries like Retail & Consumer Brands, High Tech, BFSI, Distribution, and Market Research & Consulting. Over the past 21 years, Ugam has been recognized by several firms including Forrester and Gartner, named the No.1 data science company in India by Analytics Insight, and certified as a Great Place to Work®.

• Effectively manage onboarding process for new hires• Conduct new hire orientation• Perform 30/60/90 follow ups• Coordinate IT Orientation and equipment for new hires• Process terminations and exit interviews accurately• Administer benefits orientation ensuring on-time enrollment• Advise/coach managers on HR policies and programs including employee relations issues• 401k, LOA’s, Short-Term Disability, COBRA, Workers Compensation• Assign appropriate learning/training courses, LinkedIn learning enrollment • PAF (transfers, promotions, pay increases, supervisor changes) • Employee Recognition program (update inventory, approve/deny nominations) • Recruitment • Employment verifications in a timely manner• Provide exemplary customer service to all employee and applicants

• Efficiently facilitated Onboarding/Off boarding• Conduct New Hire Orientation• Employee Relations investigations and Performance Management• Create accurate job offer letters• Process Unemployment claims/Attend Unemployment Hearings • Background checks, E-Verify for I-9’s• Employment Verifications

• Employee Relations for Headquarters and satellite offices• Assure company policies are administered fairly and consistently• Performance Management• Execute disciplinary actions, including performance plans, warnings and terminations • Coach Managers on leadership skills• Conduct exit interviews with recommendations to leadership • Promote employee engagement and company culture• Investigate employee relations concerns, complaints and work-related issues; recommend appropriate resolution• Ensure compliance with federal, state and local laws on HR policies and procedures• Multi-state experience (28 states)• Lead culture focused initiatives like Diversity & Inclusion• Deliver exceptional internal and external customer service• Employee advocate while focusing on protecting company interests• Assists with innovative recruitment initiatives• Onboarding, benefits, payroll • ADP, Paycom, Brass Ring, Taleo & iSolved experience • Professional with Optimistic Demeanor

• Nominated 2017 Employee of the Year!• Interpersonal skills that develop positive working relationships• Performance Management and tracking of employee relations issues• Accurately processed terms, performance reviews, new hires, transfers, employment verifications• Developed strong, trusting relationships in order to gain support and achieve results• Succession plans and individualized coaching plans in alignment with company policies, culture and objectives• Worked to reduce legal risk and ensure regulatory compliance• Eagerly served as a resource to employees, Managers, and senior leadership (VP’s and Regional Mgrs.)• Served as back-up to Payroll Specialist• Successfully managed Employee Relations for 65+ locations in 28 states

• Supported clients Teleflex and Waste Management • Edited/posted positions to ATS accurately and post to job boards• Support recruitment efforts• Coordinate background, drug, and reference checking processes • Coordinate all aspects of the onboarding and off-boarding processes• Schedule phone interviews, video and in-person interviews for recruiters and hiring managers • Collaborate with recruiters, hiring managers, HRBP’s and customer relationship managers

Provide assistance in recruitment, enrollment and retention, conduct telephone calls/schedule appointments with prospective students, conduct face-to-face interviews with prospective students, guide students through the enrollment/registration process, helping with paperwork and motivating them to stay on track to reach their educational goals, communicate accurate information about current program offerings, lead campus tours, generate a cohort of qualified, prospective students by gaining referrals from current student population, work and support students from diverse backgrounds, refer students to supportive resources.

Communicate/meet with prospective students to determine their career/education needs, matched top performer with enrollments, completed 250k in new enrollments/revenue in 30 days, conduct telephone and face-to-face interviews, campus tours, guide students through admissions process, process applications, ensure compliance with school laws and regulations, administer assessment tests, educational presentations, complete reference checks, follow up on referrals to generate new student enrollment, meet enrollment goals, assist with questions regarding completing FAFSA.

Front desk reception, greet visitors, telephone support, manage mail & delivery services, maintain: petty cash, office receipts, office supplies, proofreading, coordinate meetings, plan/order food for meetings, create/update media list, proof materials, prepare/disseminate insertions orders to media reps, catalog media kits/tear sheets, input invoices into AMEX system, track vacation/sick days for payroll, initiate new hire paperwork and orientation, assist with RFP’s assembly, travel arrangements, coordinate holiday parties/client gatherings, on-boarding of new staff.

Positively and consistently demonstrates a neat, professional, and fashionable image. Ensures all new product and any needed replenishment on the sales floor (sized, steamed) within 24 hours of receipt. Replenishes merchandise daily. Accurately and timely completes store-to-store transfers and charge sends per WHBM's Guiding Principles. Completes markdowns on sales floor and stockroom within 24 hours. Properly stores stockroom hardware, hangers, sign holders, signs, and so forth. Helps reorganize all merchandise as needed to maximize stock space.

Perform general Office Manager duties, personal & confidential assistant to CEO, research funding sources for non-profit, represent agency at events, maintain calendar appointments, efficiently provide administrative support to staff, handle multiple projects effectively, maintain activity calendar for group home youth, attend meetings on behalf of CEO, prepare logistics and materials for board meetings, manage relevant legal documents for agency, establish positive relationships with community resources, problem solving, maintain donor listings.

Schedule interviews with candidates and forward recommendations to Hiring Leaders and HR staff, process decline letters to candidates,maintain all appropriate data in the Applicant Tracking Database (Brass Ring) in a timely basis, relationship building and service delivery to the client, evaluate candidates' resumes against position requisition criteria for interest and acceptability, work as a team with client and in-house recruitment staff, identify inefficient processes, work to improve staffing process, present sourcing and marketing information to client,offer job descriptions to candidates.

Receive inbound calls from customers, assist customers with questions regarding magazine subscriptions, address changes, process credit card payments, update personal information as needed, assist customers in accessing company website, provide excellent and efficient customer service, up sell/cross sell Reiman products, inform customers of features/benefits of all Reiman products.

Create and implement innovative approach to recruit diverse, qualified, potential teachers for MPS, write press releases, develop and implement recruitment plan and strategy, create media kits, plan special events, write articles for newsletters, create marketing/promotional materials,deliver excellent and efficient customer service, create business/community partnerships, establish media contacts for publicity, and create community awareness of MTEC through public relations, publicity, marketing, ad placement and design.

Increased quality and efficiency of customer service, coordinate talent appearances/remotes, select psa’s and community calendar events, write on-air promotional copy for talent, design promotional materials, update web site, brochures/fliers, work with sales to develop marketing/promotional opportunities, coordinate contest give-aways, station sponsored events.

Write press releases for programming and station sponsored events, schedule promos, commercials and psa’s on program logs, write on-air copy, select and maintain psa’s, select events for community calendar, offer topics for public affairs show, produce community servicepsa’s, liaison between sales/promotion departments, accurately input commercial copy and paid program information, tape library duties