• Working as a VP IT Dev management engaged in the development of the banking programs in the Innovations and Mortgages domain. • Accountable for the end-to-end planning and execution of the Programs using SAFe Agile and LEAN frameworks interfacing with Business teams and Project Delivery teams at multiple levels. Handle teams using automation and technology tools based on DevOps framework and Application Life-Cycle Management & Project Management Solutions like MS Project and JIRA • Lead strategic thinking and work on prioritization to accomplish the program assignment. Accountable for the end-to-end planning and execution of one or more projects and agile teams. Lead and negotiate, scope, schedule, budget, risks, deployments and communications for projects and initiatives.• Interact and build relationships with customers and system owners from C-Level Management. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs and controllership risks versus technical constraints.

Client : IntuitDuration Feb 2018 - Current• Program Manager for Intuit. Part of the CTO at the India Dev Center• Accountable of transition of Identity and profile projects moving to AWS Cloud• In-charge of planning & execution of the transformation program• Lead and managed the project on Agile based framework closely working with teams in US & IndiaClient : ToshibaDuration : June 2017–Jan 2018• Program Manager for a Japanese Based Client 'Toshiba' in the Manufacturing domain.• Work with 3rd party vendors and suppliers and manage the product delivery with relevant IT Controls & Operating plans• Involve in Scoping, Strategizing and plan for costing and pricing for new areas of business opportunities, Future IT landscape by looking in various offering areas and service catalogues. • Review statements of work, in coordination with stakeholders, ensuring project objectives, acceptance criteria and deliverables are clearly defined.• Drive daily calls b/w clients and project teams to manage project timelines, releases and deliveries.• Manage day-to-day portfolio operations- delivery, resourcing, business development & P&L managementClient : Wolseley UKDuration : December 2013–May 2017• Program Manager for an UK Based client 'Wolseley' in the Retail Domain.• Manage the technical proposal process and ensure that all technical information and recommendations addressing customer requirements are accurate, properly defined and detailed in the SoW documents• Manage the Development & Production Support Operations handling both Onsite and Offshore Team leading virtual teams in multiple time zones for Applications (Oracle EBS, Hyperion, SFDC)• Prepare dashboards, Process documents, SOP’s for various processes in the team. Also ensure adherence to agreement processes like NDA, MSA, SOWs, RFI, CR's, etc• Act as an escalation point for service issues raised by supplier SDMs and manage effective and timely communications to key stakeholders & customers.

Work on Projects as a Program Manager for transitioning new programs and applications that get to production ensuring project feasibility and designing support models and framework which includes transition for service management.Ensure formulation, implementation, and delivery of technical solutions is integrated with the business solutions by developing specifications for business processes and systems enhancements along with defining the SOW & laying out the project plans.Act as a Single point of contact for all the ITIL process deliverables managing End to End communication with the IS management and delivery teams.Present periodic Dashboard reports on the current program, future opportunities and client issues. Maintain awareness of trends, business conditions and internal process and practices impacting the program.Review and approves project plans on program strategy and program plan and schedule following Change management requests. Collaborate with Product Managers and other Development teams and application operations teams on various products and application related issues and future releases being part of Change Management Process Participating in Joint KPI reviews.Also worked as a Service Delivery Manager from July 2010 to October 2012. Track deliverables as per SOW and make certain that the program deliverables are met timely and is accountable for deliveries and governance structure for team to meet KPIs following the Escalation Matrix.Coach, mentor and lead personnel within a technical team environment. Defines and reports the program roadmap, status, development issues and success metrics. Also be involved in the UAT’s and testing the product functionalities ensuring Quality is met.Provide a focus for SLA management and customer satisfaction across the Global Customer base and drive team towards providing resolution within desired SLA

Handled a Team of Tech. Support Executives who provide Service to the US based customers. Scope of accountability spanned across strategic planning, team building, program management, issue resolution and process improvement.Worked as a Transition Program Manager to set up new process across various sites offices and also start new centers and offices.Provided vision, leadership and framework to actively identify needs and resolve critical issues. Conduct weekly reviews related to business performance metrics.Drive Key Metrics Warranty Cost Metrics and achieve SLA by focusing on metrics like Average Handle Time.Also Drive team through Software & Peripherals sales in turn making the site Self Funded during our transition from a Cost-center to a Profit-Center Organization. Being involved with in hiring and certification process of new hire agents.