Experienced professional with a proven track record in leading cross-functional teams for product development and change management projects across Mexico, the USA, Bulgaria, and China, driving innovation and successful implementation. Adept at cost estimation for new and existing products, with expertise in financial analysis, managing reports, and monitoring actual performance against objectives to ensure profitability and efficiency.Served as a high-level customer advocate, proactively addressing potential concerns and briefing internal teams to enhance processes and product outcomes. Provided critical support to Customer Service and Quality organizations during crisis management, ensuring timely and effective resolutions. Skilled in coordinating with Sales, Project Management, and Quality/Delivery departments to align goals and optimize operational performance. Maintained consistent, proactive communication with clients to build strong relationships and enhance satisfaction. Directed compliance monitoring for Customer Processes in Product Launch (APQP), driving quality and delivery excellence across global projects.

Dedicated Customer Quality Champion with extensive experience collaborating with global leaders such as Ford, GM, Cummins, Caterpillar, and Continental. Proven expertise in managing quality initiatives and leading cross-functional projects across the Americas, China, and Europe.Skilled in root cause analysis, corrective action implementation, and ensuring full compliance with customer-specific requirements, ISO standards, and IATF guidelines. Adept at driving seamless communication between stakeholders to resolve issues efficiently and maintain customer satisfaction.Proficient in implementing and monitoring customer quality manuals and standards, with a strong focus on continuous improvement and operational excellence. Experienced in Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), and Production Part Approval Process (PPAP).Experience Highlights:Successfully led quality and improvement projects for global clients, ensuring compliance with their unique requirements and achieving measurable performance enhancements.Spearheaded effective root cause analyses, aligning cross-functional teams to address issues and implement sustainable solutions.Managed communication strategies to strengthen relationships with key stakeholders and maintain alignment on project goals.Drove the implementation of ISO and IATF standards to guarantee adherence to customer expectations and regulatory requirements.

Delivered an intensive module on Management Science as part of the University of Xochicalco MBA program, focusing on practical applications of analytical techniques in business decision-making.Developed and presented lectures on topics including operations research, and decision support systems.Engaged MBA students through interactive discussions, case studies, and real-world business problem-solving sessions to enhance their analytical and strategic thinking skills.Assessed student performance through assignments and exams, providing constructive feedback to promote a deeper understanding of the subject matter.

Champion global efforts to investigate and resolve reported Customer Field Incidents, ensuring timely and effective solutions to maintain customer satisfaction.Lead projects aimed at the continuous improvement of Wireless Speakers' product quality and field performance by analyzing defect trends and implementing robust root cause corrective actions. Skilled in driving cross-functional collaboration to enhance product reliability and align with customer expectations.

Responsible for ensuring the implementation and maintenance of a robust Quality Management System (QMS) within the organization. Actively involved in designing and deploying systems to guarantee that products and services consistently meet or exceed customer requirements and expectations.Expert in aligning quality processes with industry standards, driving compliance, and fostering a culture of continuous improvement to enhance operational efficiency and customer satisfaction.

Responsible for overseeing the entire life cycle of new product development, from concept through launch. Collaborate closely with customers, Sales & Marketing, Product Engineering, and Component Manufacturing (Fostoria, OH, Spartanburg, SC), as well as Purchasing and Suppliers, to ensure seamless execution. Lead cross-functional teams to deliver innovative products that meet customer needs and business objectives.

Project Manager overseeing the creation and execution of multi-million-dollar annual sales projects. Responsible for developing detailed work plans, facilitating team and client meetings, managing project budgets, and identifying opportunities for improvement through Lean and Six Sigma methodologies. Proven ability to drive efficiency, reduce costs, and deliver successful outcomes on complex projects.

Led the development of core tools and productivity projects focused on waste elimination, production line transfer, and the design of new workstations. Skilled in optimizing workflows to enhance operational efficiency, reduce costs, and improve overall productivity.