Kerul Raval Email & Phone Number

Auckland, New Zealand

• Successfully managed small to large scale projects, ensuring adherence to project timelines, budgets, and quality standards.• Experienced in managing large-scale network projects alongside cloud, security, and infrastructure projects.• Achieved a 10% reduction in project delivery cost by implementing budget tracking techniques and regular washups.• Led Project Control Group (PCG) meetings and facilitated Statement of Work (SOW) reviews to ensure alignment with project objectives… Show more • Successfully managed small to large scale projects, ensuring adherence to project timelines, budgets, and quality standards.• Experienced in managing large-scale network projects alongside cloud, security, and infrastructure projects.• Achieved a 10% reduction in project delivery cost by implementing budget tracking techniques and regular washups.• Led Project Control Group (PCG) meetings and facilitated Statement of Work (SOW) reviews to ensure alignment with project objectives and stakeholder expectations.• Conducted RAG (Red, Amber, Green) review meetings to assess project status, identify risks, and implement mitigation strategies.• Organized Business-As-Usual (BAU) handover meetings to ensure smooth transition and operational readiness post-project completion.• Oversaw project billing activities, including budget analysis and reporting, to track project expenditures and ensure financial accountability.• Developed and maintained detailed project plans, schedules, and budgets for projects, ensuring adherence to project timelines, budgets, and quality standards.• Coordinated project activities, resources, and stakeholders to achieve project objectives efficiently and effectively.• Provided regular project status updates to stakeholders, highlighting progress, risks, and mitigation strategies.• Managed project documentation, including meeting minutes, action items, and project deliverables, to ensure comprehensive project records and documentation.• Conducted project meetings, facilitated discussions, and ensured timely resolution of project issues to keep projects on track.• Maintained project communication channels to ensure effective communication among team members and stakeholders.• Supported project managers in project planning, scheduling, and resource allocation to optimize project outcomes.• Proactively identify and raise project scope variations as needed to ensure project success and alignment with objectives. Show less

Auckland, New Zealand

• Coordinated end-to-end customer services to meet business requirements within SLA, leveraging Project Management techniques.• Planned team workflows and coordinated project tasks to ensure efficient execution.• Managed Sales Force cases for external stakeholder escalations and facilitated communication with relevant parties.• Implemented process improvements resulting in a 25% reduction in project/service completion time.• Check for project updates and collaborated with… Show more • Coordinated end-to-end customer services to meet business requirements within SLA, leveraging Project Management techniques.• Planned team workflows and coordinated project tasks to ensure efficient execution.• Managed Sales Force cases for external stakeholder escalations and facilitated communication with relevant parties.• Implemented process improvements resulting in a 25% reduction in project/service completion time.• Check for project updates and collaborated with service companies for seamless project/service execution.• Oversaw project delivery, including provisioning ONT, scope and installation.• Contributed to internal projects like AWIP, offering project coordination expertise as required.• Maintained up-to-date knowledge of products and best practices SharePoint.• Analysed KPIs using Sales Force dashboards, offering project insights to inline managers.• Coordinated with external stakeholders like Vodafone and Spark, alongside internal service delivery teams, ensuring project deadlines were met and processes streamlined.• Took ownership of provisioning tasks and delivered exceptional customer service, demonstrating strong project coordination skills.• Interpreted complex queries for the service delivery team, offering coordination support and solutions.• Monitored service partners' performance, providing project insights to the Provisioning Manager for necessary improvements.• Conducted feasibility and quality assurance checks, ensuring right-first-time service delivery through effective project coordination. Show less

New Zealand

• Met and exceeded SLA's, leveraging Dynamics CRM extensively to align with company processes.• Collaborated closely with Sales Admin to ensure accurate implementation of new customer contracts and provisioned customer orders.• Provided regular business updates to the Customer Service department, ensuring awareness of new customers and their needs.• Ensured all necessary information for smooth transitions was gathered from customers and effectively communicated requirements to… Show more • Met and exceeded SLA's, leveraging Dynamics CRM extensively to align with company processes.• Collaborated closely with Sales Admin to ensure accurate implementation of new customer contracts and provisioned customer orders.• Provided regular business updates to the Customer Service department, ensuring awareness of new customers and their needs.• Ensured all necessary information for smooth transitions was gathered from customers and effectively communicated requirements to networks and other business units.• Acted as the primary escalation point for new customers, resolving issues promptly with professionalism and commercial awareness.• Managed the porting and new connection process, including submitting port documentation to incumbent service providers.• Established and configured billing requirements at both user and company levels, overseeing dispatch of SIM cards and Welcome Packs. Show less

Auckland, New Zealand

• Conducted outbound calls to solicit orders, appointments, and follow-ups.• Presented sales scripts persuasively to potential customers, describing products/services and addressing inquiries.• Generated leads and conducted follow-ups to nurture customer relationships.• Developed targeted sales campaigns to boost corporate customer sales.• Managed customer database and orders using CRM system, maintaining accurate records of interactions and transactions.

Ahmedabad

• Collaborated with system users and project teams to define project scope and requirements.• Engaged in comprehensive testing activities including System, Functional, Nonfunctional, Integration, Performance, and User Acceptance Testing.• Executed manual and automated tests using Selenium across various environments including web and mobile platforms.• Managed documentation in compliance with CMMI 3 standards.• Adhered to departmental and project deadlines while working on… Show more • Collaborated with system users and project teams to define project scope and requirements.• Engaged in comprehensive testing activities including System, Functional, Nonfunctional, Integration, Performance, and User Acceptance Testing.• Executed manual and automated tests using Selenium across various environments including web and mobile platforms.• Managed documentation in compliance with CMMI 3 standards.• Adhered to departmental and project deadlines while working on multiple projects concurrently.• Provided constructive feedback to software development teams and stakeholders.• Designed tests to effectively mitigate project risks.• Presented test findings to both technical and non-technical stakeholders. Show less

Ahmedabad Area, India

• Manual testing on the company’s software products• Preparing test plans and test cases• System Testing, Integration Testing• Regulation acceptance testing• Alpha testing• Testing on ERP system and campaign management suite• Preparing test cases and working according to STLC (software test life cycle)• Logging Bugs using Bug Tracking Tools• Testing on the products of pharmaceutical and clinical research domain• Communicating with clients for their… Show more • Manual testing on the company’s software products• Preparing test plans and test cases• System Testing, Integration Testing• Regulation acceptance testing• Alpha testing• Testing on ERP system and campaign management suite• Preparing test cases and working according to STLC (software test life cycle)• Logging Bugs using Bug Tracking Tools• Testing on the products of pharmaceutical and clinical research domain• Communicating with clients for their requirements• Brief knowledge of automated testing Show less

Ahmedabad Area, India

• Involved in complete software development life cycle• Created a freelancing website for project purpose• Coding on ASP.NET with C# and JavaScript• Starting from requirements gathering to project deployment, involved in every procedure• Testing each module of the system separately • Gained complete knowledge of coding, testing and project management

Engineer’S Degree, Information Technology

Education record