Pamela Silva

Pamela Silva Email and Phone Number

Líder de sistemas @ CWI Software
Porto Alegre, RS, BR
Pamela Silva's Location
São Leopoldo, Rio Grande do Sul, Brazil, Brazil
About Pamela Silva

An accomplished IT professional and a problem solver, my journey is based on a constant seeking for knowledge in software engineering, product management and services, with ITIL 4 and PSM I certifications, the goal is proposing creative and innovative solutions that put customers first with results-focused, grounded in data-driven choices.Over 7 years of hands-on experience I've expertly leading remote and on-site teams, optimizing projects, services, logistics, and IT assets using agile methods. Currently manage the entire project lifecycle - from understanding business requirements with stakeholders, to managing products backlogs and ensuring development team quality deliverables.Interested in areas like marketing, communication, and personal growth. I am always willing to embrace new challenges to drive business and team growth, open to new opportunities for continuous development.

Pamela Silva's Current Company Details
CWI Software

Cwi Software

View
Líder de sistemas
Porto Alegre, RS, BR
Website:
cwi.com.br
Employees:
1491
Pamela Silva Work Experience Details
  • Cwi Software
    Líder De Sistemas
    Cwi Software
    Porto Alegre, Rs, Br
  • Cwi Software
    Full Cycle Developer
    Cwi Software Aug 2022 - Present
    São Leopoldo, Rio Grande Do Sul, Brasil
    Full Cycle Oracle Developer, taking charge of the entire project lifecycle, from understanding stakeholders requirements to managing Team backlog, developing solutions and delivering internal products. Result oriented and data-driven in decision making. Working on multiple projects to automate and optimises internal management systems such as HR system, IT Support system and CRM/ERP.
  • Cwi Software
    Information Technology Support Coordinator
    Cwi Software Aug 2021 - Aug 2022
    São Leopoldo, Rio Grande Do Sul, Brasil
    • Technical leader remote and face-to-face IT Support Team.• Implemented Incident Management on ITIL principles.• Development of improvement processes and services delivery.• Head of IT equipment, budget and asset logistics.• Product owner and maintainer of support platform developed with Oracle APEX.
  • Cwi Software
    Information Technology Analyst
    Cwi Software Nov 2020 - Aug 2021
    São Leopoldo, Rio Grande Do Sul, Brasil
    - Leadership and management of remote and on-site teams in the Service Desk and IT Support field.- Implementation of Incident Management practices based on ITIL principles.- Driving process improvement initiatives within the department by identifying areas for enhancement in service delivery and support.- Responsibility for IT equipment logistics, budgeting, and asset management.
  • Cwi Software
    Support Analyst
    Cwi Software Mar 2019 - Oct 2020
    User support, identification, and recording of hardware, software, and network maintenance and requests (level 1). Access control to resources, equipment logistics, and training of new interns.
  • Cwi Software
    Technical Support Staff
    Cwi Software Oct 2018 - Feb 2019
    Porto Alegre, Rio Grande Do Sul, Brasil
    Technical support in microinformatics. Installation of hardware and software components, and diagnostic assessments. Level 1 installation and support for Windows, Linux, and MacOS operating systems.
  • Departamento Autônomo De Estradas De Rodagem - Rs
    Technical Support Staff
    Departamento Autônomo De Estradas De Rodagem - Rs Mar 2018 - Oct 2018
    IT technical support for DAER-RS employees. Conducting installation, configuration, and maintenance of software and hardware on company-owned equipment, both on-site and remotely. Managing user access in AD and email systems. Documenting processes and creating tutorials to assist in problem-solving and train new interns.
  • Procergs
    Helpdesk
    Procergs Jul 2016 - Dec 2017
    Porto Alegre, Rio Grande Do Sul, Brasil
    Providing Helpdesk support as the single point of contact for users with the Data Processing Center of RS service desk. Handling user access and password release in Active Directory. Offering level 1 technical support for networks and assisting in remote installation and configuration of FortiClient VPN software for authorized users utilizing Detran and State Secretary systems. Assisting in onboarding and training new employees.

Pamela Silva Education Details

Frequently Asked Questions about Pamela Silva

What company does Pamela Silva work for?

Pamela Silva works for Cwi Software

What is Pamela Silva's role at the current company?

Pamela Silva's current role is Líder de sistemas.

What schools did Pamela Silva attend?

Pamela Silva attended Uniritter, Ifrs - Campus Porto Alegre.

Who are Pamela Silva's colleagues?

Pamela Silva's colleagues are Noa Santos, Eduardo Cassânego, Alisson Fraga, Rafael Germann, Everton Botarelli, Carlos Henrique Martins Barbosa, André Nakamura.

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