An accomplished IT professional and a problem solver, my journey is based on a constant seeking for knowledge in software engineering, product management and services, with ITIL 4 and PSM I certifications, the goal is proposing creative and innovative solutions that put customers first with results-focused, grounded in data-driven choices.Over 7 years of hands-on experience I've expertly leading remote and on-site teams, optimizing projects, services, logistics, and IT assets using agile methods. Currently manage the entire project lifecycle - from understanding business requirements with stakeholders, to managing products backlogs and ensuring development team quality deliverables.Interested in areas like marketing, communication, and personal growth. I am always willing to embrace new challenges to drive business and team growth, open to new opportunities for continuous development.
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Líder De SistemasCwi SoftwarePorto Alegre, Rs, Br -
Full Cycle DeveloperCwi Software Aug 2022 - PresentSão Leopoldo, Rio Grande Do Sul, BrasilFull Cycle Oracle Developer, taking charge of the entire project lifecycle, from understanding stakeholders requirements to managing Team backlog, developing solutions and delivering internal products. Result oriented and data-driven in decision making. Working on multiple projects to automate and optimises internal management systems such as HR system, IT Support system and CRM/ERP. -
Information Technology Support CoordinatorCwi Software Aug 2021 - Aug 2022São Leopoldo, Rio Grande Do Sul, Brasil• Technical leader remote and face-to-face IT Support Team.• Implemented Incident Management on ITIL principles.• Development of improvement processes and services delivery.• Head of IT equipment, budget and asset logistics.• Product owner and maintainer of support platform developed with Oracle APEX. -
Information Technology AnalystCwi Software Nov 2020 - Aug 2021São Leopoldo, Rio Grande Do Sul, Brasil- Leadership and management of remote and on-site teams in the Service Desk and IT Support field.- Implementation of Incident Management practices based on ITIL principles.- Driving process improvement initiatives within the department by identifying areas for enhancement in service delivery and support.- Responsibility for IT equipment logistics, budgeting, and asset management. -
Support AnalystCwi Software Mar 2019 - Oct 2020User support, identification, and recording of hardware, software, and network maintenance and requests (level 1). Access control to resources, equipment logistics, and training of new interns. -
Technical Support StaffCwi Software Oct 2018 - Feb 2019Porto Alegre, Rio Grande Do Sul, BrasilTechnical support in microinformatics. Installation of hardware and software components, and diagnostic assessments. Level 1 installation and support for Windows, Linux, and MacOS operating systems. -
Technical Support StaffDepartamento Autônomo De Estradas De Rodagem - Rs Mar 2018 - Oct 2018IT technical support for DAER-RS employees. Conducting installation, configuration, and maintenance of software and hardware on company-owned equipment, both on-site and remotely. Managing user access in AD and email systems. Documenting processes and creating tutorials to assist in problem-solving and train new interns. -
HelpdeskProcergs Jul 2016 - Dec 2017Porto Alegre, Rio Grande Do Sul, BrasilProviding Helpdesk support as the single point of contact for users with the Data Processing Center of RS service desk. Handling user access and password release in Active Directory. Offering level 1 technical support for networks and assisting in remote installation and configuration of FortiClient VPN software for authorized users utilizing Detran and State Secretary systems. Assisting in onboarding and training new employees.
Pamela Silva Education Details
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Associate'S Degree
Frequently Asked Questions about Pamela Silva
What company does Pamela Silva work for?
Pamela Silva works for Cwi Software
What is Pamela Silva's role at the current company?
Pamela Silva's current role is Líder de sistemas.
What schools did Pamela Silva attend?
Pamela Silva attended Uniritter, Ifrs - Campus Porto Alegre.
Who are Pamela Silva's colleagues?
Pamela Silva's colleagues are Noa Santos, Eduardo Cassânego, Alisson Fraga, Rafael Germann, Everton Botarelli, Carlos Henrique Martins Barbosa, André Nakamura.
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Pamela Silva
Entrepreneur, Founder Of Hub55, Certigov, Paseli Consulting. Director For Latin America And Europe At Yale UniversitySão Paulo, Sp1oracle.com -
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Pâmela Silva
Product Marketing Manager @Contabilizei | Pmm | Go-To-Market | Customer MarketingSão Paulo, Sp
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