Patrick Lemelle Email & Phone Number

Houston, Texas, United States

• Built, managed, and operated all aspects of the business (Design, Construction, Marketing, and Accounting).• Developed the business model, secured website domain, and created website, product pages, and online shopping cart.• Built long-term relationships with clients and delivered consultations on services based on customer needs.• Performed cost-effective project estimates and developed sustainable material strategies.• Designed and fabricated signs, home and office decor, and custom projects working one-on-one with clients.

Houston

• Supported project development to ensure projects were completed per requirements and within scope. • Worked with product owners, business users, and development teams to validate and implement solutions.• Researched and analyzed user issues through consultation to identify and recommend process improvements. • Developed technical requirements, user stories, and test cases while mapping workflows to guide development. • Created system guidelines, documentation, and facilitated training sessions with end-users. • Responded to and resolved end-user technical issues delivered through email, messaging, and calls.• Provided support and served as subject matter expert for legacy enterprise application. • Modified code as needed for new processes and workflows for document classification of legacy system. • Performed administrative functions including user management, permissions, and password resets.• Translated requirements into executable JIRA tasks and supervised completion throughout Sprint. • Managed daily reporting for stakeholders and development teams.

Houston, Texas, United States

• Configured and deployment of end-user PC and peripheral devices- • Image desktop, laptop, and Microsoft Surface devices via PXE boot or USB stick, and manage software installs through Active Directory in an SCCM environment.• Add and reset devices to secure network access through the Cisco Identity Services Engine (ISE).• Map drives, configure accounts, and set/reset passwords through Active Directory.• Add and reset computers and move Organizational Units in Active Directory.• Rejoin systems to Domain, document information, and perform Legal Hold backups on systems for the Compliance Department using Encase software.• Configure IP phones and voicemail accounts for new employees.• Repair defective laptops and desktops or submit warranty repair requests for HP and Lenovo systems.• Recover documents from defective laptops and desktops.• Test new computers and peripherals for compatibility in company environment.• Remote administration and troubleshooting of user’s systems using Bomgar remote software.• Assume the role of deskside support and other responsibilities when needed.• Handle shipping and receiving of devices and consumables nationwide throughout Stewart Title branch offices. • Manage hardware assets and trouble tickets using the ServiceNow ticketing system.

Houston, Texas Area

• Monitored and analyzed application performance using comprehensive reports and dashboards, identifying areas for improvement.• Led a 3-person document intake team, overseeing client document processing. Managed the training and onboarding of new clients, ensuring a smooth integration into the company's systems.• Acted as a Subject Matter Expert (SME) and primary liaison between clients and internal departments, facilitating clear communication and successful project outcomes.• Designed, developed, and maintained MS Access databases tailored to meet specific project requirements, enhancing data management and accessibility.• Analyzed user feedback to identify opportunities for process improvements, contributing to enhanced efficiency and client satisfaction.• Collaborated with project managers and development teams to design and implement workflow processes that aligned with client needs and project objectives.• Addressed quality control issues and system concerns through effective troubleshooting, ensuring high standards of project delivery.• Gained foundational skills in C#, SQL, and XAML, with a focus on UI design, to assist in the development of WPF applications.• Created custom WPF controls and animations for internal workflow applications, improving user interfaces and operational efficiency.

Austin, Texas Area

• Facilitated the resolution of disputes between customers, dealers, and General Motors through mediation and negotiation. Provided impartial and effective solutions to conflicts, ensuring customer satisfaction while maintaining company interests.• Managed a high volume of dispute cases from inception to resolution. Conducted thorough case evaluations, gathered relevant information, and maintained detailed records of all communications and outcomes.• Worked closely with legal teams, customer service representatives, and dealership management to address and resolve complex disputes. Ensured all parties were informed and aligned throughout the resolution process.• Ensured all dispute resolution activities adhered to relevant legal and regulatory requirements, including industry standards and General Motors’ policies. Stayed informed of changes in laws and regulations affecting dispute resolution processes.• Acted as a liaison between General Motors and customers, providing clear and timely updates on the status of disputes. Ensured that communication was handled professionally and empathetically, preserving customer relationships.

Houston/Austin, Texas Area

• Managed, coached, and developed a team of sales associates, fostering a positive and high-performing work environment. Conducted regular training sessions to enhance team skills and knowledge, ensuring alignment with company standards and customer service excellence.• Monitored and analyzed sales metrics to drive revenue growth and meet/exceed store targets. Collaborated with the Store Manager to implement strategic initiatives, promotions, and merchandising strategies that increased customer engagement and sales.• Ensured an exceptional shopping experience by maintaining high standards of customer service. Handled escalated customer concerns and provided effective solutions to enhance customer satisfaction and loyalty.• Managed inventory levels, ensuring optimal stock levels and product availability. Led the execution of floor sets, visual displays, and seasonal merchandising plans in accordance with company guidelines.• Oversaw daily store operations, including opening and closing procedures, cash management, and adherence to company policies and procedures. Conducted regular audits to ensure compliance with safety, security, and operational standards.• Implemented and monitored loss prevention strategies, reducing shrink and enhancing store profitability. Trained team members on best practices for loss prevention and inventory control.• Worked closely with the Store Manager and district leadership to align store operations with company goals. Facilitated effective communication within the team and with other departments to ensure smooth operational execution.

Pursuing Associate In Information Technology

Certification, Audio Engineering

Progressing in Live Sound, Musical Composition and Theory with Certification in Audio Engineering

Diploma