Peter Miller Email & Phone Number

Hampshire, Dorset, Wiltshire

Bournemouth, Dorset, United Kingdom

- Delivering customer driven IT solutions that establish and support long-term strategies, and provide business benefits and efficiencies.- Explore new technologies, comparing open source alternatives and creating proof of concept environments.- Aligning solutions and services to Common Technology and Digital design principles.- Provide comprehensive knowledge of current technologies and a strong desire to explore new and emerging technologies and design principles. - Enable organisations and government agencies to capitalise on emerging technologies by reviewing business goals and initiatives and aligning them into a long-term strategic direction.- Supporting central government departments through complex transition and transformation programmes, as a Crown Commercial Services supplier on the Digital Marketplace

London

Delivering Digital Transformation to the Public Sector with first class, world leading specialist associates.

Ringwood, Hampshire, United Kingdom

Delivering Smart Building / Smart City / IT Managed Services to 40,000 businesses.

London, United Kingdom

Working with DECC's SIRO and CTO to capture business requirements and to formulate the Technical ICT and Service Strategy, based on the multi-vendor SIAM tower model. Capturing the current ‘as-is’ infrastructure and service designs. Defining a Future State Technical Architecture aligned to the department’s ICT strategy. I am responsible for defining the technical elements of the bid process. Currently running supplier engagement workshops and discovery days to ease the transition for the successful supplier.The deliverables of this programme will enable a transition of DECC's infrastructure to a multi supplier model, enabling consumption of commodity based services from G-Cloud providers, whilst driving down operating costs.

Central Government Accounts

Working on a high profile central government project involving delivery of critical systems for immigration and the Olympic Games. Responsible for cross supplier management, technical assurance and being the primary contact point for the customer. Responsible for a small team of integrators, testers and architects to ensure successful delivery of a strategically focussed solution.

Responsible for design and assurance of a replacement IL3 accreditable solution for remote access to The Home Office infrastructure.

Within this role I was responsible for creating and delivering a service improvement plan to the Home Office account, to improve the performance of both the desktop and laptop service. A considerable improvement in user experience was achieved through a deep dive analysis of the current issues, their causes and resolution. Success was achieved through a positive reduction in boot time to within SLA.

Lead architect in the technical assurance and delivery of a variety of service improvement projects, including flexible mobile working solutions and secure corporate wireless infrastructure.Also Lead Architect and Technical Assurance for the Desktop Managed Service under Extend & Blend with a focus on improving end user experience through innovative use of technologies.

During this time I was Senior Architect supporting the Enterprise Architecture and Next Generation of IST Transformation (NGISTT) teams. Also providing advice and support to the Chief Technology Officer.Considerable research was carried out into the future use of unified communications, application / server / desktop virtualisation and how they can all interface together (or not!) to deliver the next generation of desktop services.Years of establishing effective working relationships with senior public sector suppliers enables me to effectively engage with, manage and influence them to ensure strategies are aligned and to jointly explore perfecting the delivery of a modern and innovative ICT system for the next generation of ICT services.

Providing technical consultancy and project management services to central government.

Lead role as technical design Assurance for live service projects where I was responsible for capturing initial business requirements, supplier engagement and final delivery of the solution through a ‘surgery’ process. I was the Senior User represented at supplier Design Approvals Boards and Design Steering Groups and worked collaboratively across organisational boundaries to achieve commercial, technical and business results through movement into new tactical and strategic markets. This representation built some very strong and well respected working relationships between previously fraught commercial boundaries.My strong desire for innovation led me to continually strive to improve the POISE desktop and remote access service through the application of secure and innovative technology. This included advice to the CTO (customer and supplier side) on all aspects of ongoing technology refresh, from server, desktop, infrastructure and application.These successes were influential in a significant improvement in service management and delivery which was echoed by a significant increase in the customer satisfaction survey of the corporate ICT systems provided by Home Office IT. As such, I remain very well respected and my advice held in high regard by both senior suppliers and Home Office Group colleagues.

My largest success during this engagement was the position of Senior Architect responsible for the design and delivery of the Technology Refresh for the POISE infrastructure (~20,000 users). I was responsible for technically assuring the supplier designs during the refresh, but more commonly I was actually providing direct advice and input into the solution to maximise the benefits and capabilities delivered. This was a substantial upgrade of desktop PCs, moving to an Active Directory based solution within an accredited secure infrastructure. The refresh also included the introduction of a Remote Access Service to over 2,000 users. This service was consistently evolving and considerable success was achieved in convincing the security authorities that introduction of 3G and Wi-Fi capabilities would ensure the security of the solution was not compromised.I was responsible for managing the various work packages to ensure a smooth and efficient upgrade of the core desktop and was the Technical Design and Assurance lead for the refresh of 20,000 desktops from NT4.0-SE to Windows XP. My design role ensured that the very strict government security and compliance requirements were adhered to throughout, resulting in a clean bill of health following comprehensive penetration testing and security authority accreditation. My experience and expertise also enabled me to advise both the Home Office and suppliers on the subsequent refresh of the Servers and Infrastructure. My telephony engineering experience allowed me to make informed recommendations on the telephony system and features deployed for the new headquarters. During all of these activities I was able to offer regular skills transfer to other members of my team ensuring maximum value was gained from my time with the customer.

I was the lead architect responsible for identifying existing infrastructures, technologies, IT assets and users that were to be transferred to a central directorate in readiness for rollout to the DII/F (Defence Information Infrastructure - Futures) programme. I held responsibility for negotiating revised service level agreements with suppliers during the transition period and to advise on business change and process re-engineering.It was my responsibility to liaise with potential DII/F suppliers to pilot technologies that may deliver business benefits and a single converged network. These included EDRM solutions based on Microsoft SharePoint solutions. My expertise with Microsoft products enabled me to advise the MoD accordingly, but combined with this specific experience enabled me to gain a good understanding of EDRM and gain excellent Information Management skills for more recent roles.

Project Manager with responsibility for the delivery of Voice and Data solutions to QinetiQ and DSTL (formerly DERA). I was responsible for the whole lifecycle from initial system design, assurance, through to formal project delivery. This included presentations to Senior Users of systems, but in clear and concise business terms.I managed my time to ensure regular engagement with the customer in a pre-sales environment. This afforded me excellent bid process experience and gave me a great opportunity to express advice and guidance on appropriate business strategies, supported by information technology solutions.This role enabled me to build upon my communications background and experience to deliver wide area networks and VoIP solutions based on Mitel and BT products with close liaison with CESG.

This was the start of my career that exposed me to many different industries from legal, construction, supply chain, telecoms through to local and central government. I was initially an installation and training engineer for telephone call logging and management systems. I would travel to client sites and discuss the exact client requirements and ensure that the systems were configured to their exact specifications. This enabled me to gain a very strong experience in dealing with people from all walks of life and industry sectors and is something I take great pride in continuing to build upon today.I gained experience in running a small team of field based engineers responsible for their annual appraisals and continued development. This allowed me to make good use of my motivational and people skills.The Sales Director relied on my pre and post sales expertise and advice and I designed solutions based on exact customer requirements – often far exceeding their expectations. It was within this role that I was able to gain solid experience in Windows Terminal Services and other server products. I went on to complete my MCSE+I certifications.I delivered bespoke training courses to the customer and often ran internal training courses for other members of the technical community in the company.