CEO 100 nettverk

Developing the training program for the future of car dealerships. Transforming competence from analogue sales to full digital sales process.Responsible for designing and implement the new technical training for Volvo mechanics, including focus on electrified cars and opening up the workshop for other backgrounds such as electrical or computer science.

Responsible for the national focus and development of best-in-class Customer Experience (CEM). Develop strategies and action plans in cooperation with sales and service regional managers, and external partners. Develop processes for the future and digital customer experience at the Volvo dealers and service points.Responsible for the local Volvo Academy. Together with the department managers and external business partners identify and develop training programs for various functions… Show more Responsible for the national focus and development of best-in-class Customer Experience (CEM). Develop strategies and action plans in cooperation with sales and service regional managers, and external partners. Develop processes for the future and digital customer experience at the Volvo dealers and service points.Responsible for the local Volvo Academy. Together with the department managers and external business partners identify and develop training programs for various functions within the dealer network. Develop the training needs for meeting future customer and purchase behaviors.1st place on Customer Satisfaction across all retail markets in Norway in BI Kundebarometer, 2018 and 2019. Show less

Responsible for reaching sales targets as well as support the Volvo Dealer Network deliver best-in-class customer experience. First point of contact between dealers and importer/manufacture. Tasks include initiate action plans with local dealer management, follow up on sales performance and advice on sales strategies. An important part of the role is to develop and maintain strong long-term relationships with senior management and other key stakeholders internally and externally. On… Show more Responsible for reaching sales targets as well as support the Volvo Dealer Network deliver best-in-class customer experience. First point of contact between dealers and importer/manufacture. Tasks include initiate action plans with local dealer management, follow up on sales performance and advice on sales strategies. An important part of the role is to develop and maintain strong long-term relationships with senior management and other key stakeholders internally and externally. On organizational topics the role include identify and consult partners on training/development needs. Show less

Motivate and support the Norwegian MINI Dealer organisation in the daily business by acting as the main contact point, and providing advice and best practice.External responsibilities: Setting targets for the Norwegian MINI Dealers, and follow ut achievement. Follow up actions for improving Customer Satisfaction. Initiate and follow up dealer marketing activities. Ensure exclusive MINI focus and resources in the dealerships.Internal responsibilities: Volume planning for the… Show more Motivate and support the Norwegian MINI Dealer organisation in the daily business by acting as the main contact point, and providing advice and best practice.External responsibilities: Setting targets for the Norwegian MINI Dealers, and follow ut achievement. Follow up actions for improving Customer Satisfaction. Initiate and follow up dealer marketing activities. Ensure exclusive MINI focus and resources in the dealerships.Internal responsibilities: Volume planning for the norwegian market. Analyze target achievements and areas that need focus. Activate and sell importer used cars. Maintenance of Social Media platforms. Show less

The role was responsible for the re-launch of the brand MINI in Norway, and included a clear brand separation between BMW and MINI sales/service organizations. Developing separate sales organizations, showrooms that fulfill retail standards as well as finding the right strategies for the brand.Operational tasks include reaching and increasing sales of new and used MINI throughout the Norwegian dealer network, initiate measures to increase brand awareness with external media/sports… Show more The role was responsible for the re-launch of the brand MINI in Norway, and included a clear brand separation between BMW and MINI sales/service organizations. Developing separate sales organizations, showrooms that fulfill retail standards as well as finding the right strategies for the brand.Operational tasks include reaching and increasing sales of new and used MINI throughout the Norwegian dealer network, initiate measures to increase brand awareness with external media/sports partners, and initiate sales measures locally to promote MINI as a stand-alone brand. Internally the role was responsible for negotiating terms and report/cooperate with internal stakeholders at MINI HQ on all topics related to the introduction and sales of the MINI brand and products. Show less

Support dealers in the implementation of the BMW Group Used Car programme "BMW Premium Selection". Establish a bonus system for process and sales of BPS cars.Implement franchise contracts and Retail Standard for sales outlets.Providing internal used cars from BMW AG, and BMW Group Norway.

Support to internal Area Managers and the BMW Dealer Network in the daily business. Develop statistics of performance, and follow up on bonus. Production planning and ordering of stock cars for the Norwegian market.Corporate Sales and Campaign follow-up.

Delivering premium product experience and service, of the Sony Brand at the brand outlets in Oslo.