Peter Monterubio Email & Phone Number

St. Louis City County, Missouri, United States

• Triage incoming bug requests.
• Aggregate data, build reports and present results to stakeholders.
• Identify systematic opportunities to develop new workflows or improve existing ones.

St. Louis, MO, United States

• Perform core advocate support duties to established KPIs
• Contribute to multiple team committees
• Provide training to peers and advocates on core duties and new workflows.
• Identify areas of opportunity in processes and implement and execute improvements.
• Operate in an environment with a varied set of tools fluidly.
• Make informed fact based decisions in situations of high levels of ambiguity and time sensitivity.

Greater St. Louis Area

• Provides on time service and support for customers financial accounts.
• Adhere to up to date policies and procedures to ensure security and privacy concerns are fulfilled.
• Perform to qualifying metrics in regards to quality and quantity of queries received.
• Judgement and escalation of issues to appropriate channels.
• Provide feedback in best practices and policy updates to peers.
• Identify and escalate opportunities with both external product design and features and internal practices and procedures.

Greater St. Louis Area

• Provided communication to leadership around best practices and team metrics.
• Hardware and software repair of Apple Macintosh and iOS devices.
• Mentored and facilitated training for new and recently promoted employees.

Greater St. Louis Area

• Helped to create a new technical roll within the company by identifying opportunities and providing feedback and best practices
• Built and managed teams that analyzed issues and created new market leading processes.

Greater St. Louis Area

• Provided world class service and technical support to a high volume client base.
• Maintained high level of customer focus while multi-tasking appointments and tasks.
• Educated and provided guidance in mobile device use to customers and fellow team members.

Greater St. Louis Area

• Management of a team of wireless sales representatives.
• Responsible for meeting and exceeding set sales goals.
• Setting of displays for a "store within a store".
• Management of consumer accounts held by three major carrier; Sprint, Verizon & AT&T.

Greater St. Louis Area

• Responsible for maintaining end-caps, display product maintenance and planogram compliance.
• Educate customers and drive positive lasting sales relationships.
• Provide accurate and timely reporting.
• Stay up to date with product knowledge and engage co-workers with new features and products.

Hillsboro, OR

• Responsible for account and service support for Amazon.com customers.
• Provided over the phone technical support for Amazon Kindle devices.
• Maintained customer account security by adhering to security best practices.
• Kept performance metrics at a positive level while still providing award winning customer service.

• Programming of web sites and web based content management systems.
• Collaboration with clients to identify and achieve desired goals.
• Corporate branding.
• Maintenance, troubleshooting & upgrades of computer systems & networks.
• Video production.

• Production of interactive maps for use with Aisle411’s mobile mapping application.
• Graphical production of maps using in-house software.
• Input of product data into the maps.
• Logging issues that arise in the process.
• Updating of projects in spreadsheet software.

• Managed the web division of 245 Media.
• Creation and updates of client galleries and professional web sites.
• Setup & maintenance of Mac OS X web server & all computers in 245 Media studios.

• Formatting and reproduction of client artwork for shipping, display & packaging purposes.
• Creation of film negatives for use with press plate creation.
• Maintenance of art departments computer lab and data backup process.

• Head of Mac department.
• Integration of Macintosh (graphics/printing) lab with Windows code production network.
• Web programming & digital cataloging.
• Media production & graphical formatting.

• Organization of Patient files
• Filing of Lab Reports
• Preparation of patients files for examination Education / Certifications
• Servsafe Certified in the state of Missouri (2010-2015)
• Apple Training for Apple Certified Technical Coordinator Certificate. ( Obtained ACTC Certification)
• Apple Training for Apple Certified Help Desk Specialist Certificate. ( Obtained ACHDS Certification)

City/Urban, Community And Regional Planning

Meeting And Event Planning