Peter Monterubio Email & Phone Number

St. Louis City County, Missouri, United States

• Triage incoming bug requests. • Aggregate data, build reports and present results to stakeholders.• Identify systematic opportunities to develop new workflows or improve existing ones.

St. Louis, Mo, United States

• Perform core advocate support duties to established KPIs• Contribute to multiple team committees• Provide training to peers and advocates on core duties and new workflows.• Identify areas of opportunity in processes and implement and execute improvements.• Operate in an environment with a varied set of tools fluidly.• Make informed fact based decisions in situations of high levels of ambiguity and time sensitivity.

Greater St. Louis Area

• Provides on time service and support for customers financial accounts. • Adhere to up to date policies and procedures to ensure security and privacy concerns are fulfilled. • Perform to qualifying metrics in regards to quality and quantity of queries received.• Judgement and escalation of issues to appropriate channels.• Provide feedback in best practices and policy updates to peers. • Identify and escalate opportunities with both external product design and features and internal practices and procedures.

Greater St. Louis Area

• Provided communication to leadership around best practices and team metrics. • Hardware and software repair of Apple Macintosh and iOS devices.• Mentored and facilitated training for new and recently promoted employees.

Greater St. Louis Area

• Helped to create a new technical roll within the company by identifying opportunities and providing feedback and best practices • Built and managed teams that analyzed issues and created new market leading processes.

Greater St. Louis Area

• Provided world class service and technical support to a high volume client base.• Maintained high level of customer focus while multi-tasking appointments and tasks.• Educated and provided guidance in mobile device use to customers and fellow team members.

Greater St. Louis Area

• Management of a team of wireless sales representatives. • Responsible for meeting and exceeding set sales goals.• Setting of displays for a "store within a store".• Management of consumer accounts held by three major carrier; Sprint, Verizon & AT&T.

Greater St. Louis Area

•Responsible for maintaining end-caps, display product maintenance and planogram compliance.•Educate customers and drive positive lasting sales relationships.•Provide accurate and timely reporting.•Stay up to date with product knowledge and engage co-workers with new features and products.

Hillsboro, Or

•Responsible for account and service support for Amazon.com customers.•Provided over the phone technical support for Amazon Kindle devices.•Maintained customer account security by adhering to security best practices.•Kept performance metrics at a positive level while still providing award winning customer service.

•Programming of web sites and web based content management systems.•Collaboration with clients to identify and achieve desired goals.•Corporate branding.•Maintenance, troubleshooting & upgrades of computer systems & networks.•Video production.

•Production of interactive maps for use with Aisle411’s mobile mapping application.•Graphical production of maps using in-house software.•Input of product data into the maps.•Logging issues that arise in the process.•Updating of projects in spreadsheet software.

•Managed the web division of 245 Media.•Creation and updates of client galleries and professional web sites.•Setup & maintenance of Mac OS X web server & all computers in 245 Media studios.

•Formatting and reproduction of client artwork for shipping, display & packaging purposes.•Creation of film negatives for use with press plate creation.•Maintenance of art departments computer lab and data backup process.

•Head of Mac department.•Integration of Macintosh (graphics/printing) lab with Windows code production network.•Web programming & digital cataloging.•Media production & graphical formatting.

•Organization of Patient files•Filing of Lab Reports•Preparation of patients files for examination Education / Certifications•Servsafe Certified in the state of Missouri (2010-2015)•Apple Training for Apple Certified Technical Coordinator Certificate. ( Obtained ACTC Certification)•Apple Training for Apple Certified Help Desk Specialist Certificate. ( Obtained ACHDS Certification)

City/Urban, Community And Regional Planning

Meeting And Event Planning