Paolo Moretti Email & Phone Number

Canada

Leading our robotics portfolio and go-to-market activities. My role has blended Program and Product Management responsibilities, we have been busy standing up a robust value chain and generating brand new revenue streams for TELUS.Focus areas:- Drones, robotics, computer vision & AI- Digital marketplace, and platform strategy- Business development, sales.

Led a customer facing team responsible for implementing a wide range of Managed Services. Focus Areas:- Team building and leadership- Talent recruitment and development- Managed Services implementation- ITIL process improvement- Project, and program delivery- Solution onboardingServices we delivered: Managed Network, Managed Infrastructure, Security.

• Led our customer migrations program & implementation of our brand new ITSM platform (ScienceLogic & ServiceNow) for 350+ enterprise & midmarket customers (Healthcare, Banking, Financial, and Public sectors).
• Consulted with customer executives to build service migration roadmaps and communicate vision and value of our digital transformation initiative.
• Strategize, manage large scale customer infrastructure builds and database migrations - with focus on budget, risk, and timelines.
• Manage development, and deployment of our AI empowered proactive monitoring solution (SNMP polling, traps), cloud & hardware installs.
• Transform processes such as new customer onboarding, incident, request, change management in ServiceNow.
• Key contributor to service design & new feature development to support our customer and services' custom requirements.

• Led a team that deployed our Managed Services platform powered by ServiceNow.
• Oversaw development of components of our machine learning proactive monitoring tool ScienceLogic.
• Delivered 10+ simultaneous Enterprise & Public Sector customer facing projects on-time and on-budget.
• Prime contributor to our operations enablement, and readiness initiatives that transformed how our technical support agents support our customers.

Toronto, Canada Area

• Coordinate and support Canada's largest migration to Skype for Business Enterprise Voice from legacy PBXs - Cisco Unified Call Manager (CUCM), Avaya, Nortel
• Took the initiative to analyze & model HR data to shorten project lifecycle by over 6 months on a 2 year project
• Primed large scale data migration that saw 12,000 users & profiles move to Enterprise Voice in Skype
• Work closely with Telecom Expense Management team to decommission PBXs and circuits, resulting in $400,000 annual savings

• Requested outstanding products for imaging from over 500 companies, which was a major source of revenue for GS1, upsold other services GS1 provided
• Updated CRM systems with information that was collected
• Created a training program for future employees

• Led a team that audited IT related equipment in all offices in Ontario, and Quebec
• Provided technical support