I lowered staff attrition and sickness by networking with other HR Ambassadors across the country and collectively refining and improving company policies and procedures that were then implemented nationwide.• Discussed morale, issues and ideas with 8 offices across the Thames Valley Region and logging the feedback • Project managed a team that researched, presented and promoted online payslips to Board Members in order to save the company just over £5000 a year• Trained in the Cohen Bradford Influence Model (2005) and the Johari Window (1955) in order to influence change and positivity

I performed strongly under a pressured target-based environment. I regularly led in exceeding targets within the team on KPIs that were based upon gaining long-term unemployed clients sustainable employment.• Assisting the clients with the preparation of CVs, job searching as well as giving advice, guidance and coaching. Logging interactions on a CRM system• Increased the annual profit of the Southampton branch by £80,000 by improving the processes of validating unclaimed monetary claims from the Department for Work and Pensions• Enhanced the branding of the Southampton Office by networking with employers, training partners, employment agencies and Southampton City Council

I regularly increased the profitability of the Winchester Branch by exceeding targets on gaining applications for travel insurance, travel money cards and credit cards. In recognition I was made a Travel Champion and would conduct sales training with other Counter Clerks.• Further accountability given of handling business banking transactions and ordering the correct amount of Travel Money ready for different holiday seasons• Responsible for personal stock and cash valued up to £8000 and a further £30,000 when in the Bureau• Worked under Money Laundering Prevention and Financial Conduct Authority legislation