 Liderar e gerenciar o departamento de Gerenciamento de Programas Ponto de escalada para o cliente para assuntos críticos relacionados a equipe de Gerenciamento de Programas Suporte a equipe de Gerenciamento de Programas para atingir os objetivos dos projetos fornecendo instruções, direcionamento e recomendações conforme necessário e ajudando os GPs a identificar os riscos ou explorar oportunidades para os diferentes projetos Acompanhamento e monitoramento do progresso dos projetos com o gerente de programas responsável para garantir que as melhores práticas estão sendo seguidas para atingir os planos do projeto e atuar como facilitador para remover obstáculos para os projetos Preparar apresentações dos status dos projetos, revisões operacionais e sobre a planta do Brasil Definição e acompanhamento dos KPIs do departamento de Gerenciamento de Programas Revisão de problemas críticos dos projetos com o Gerente de Operações e Diretor da Planta para garantir a alocação de recursos necessários para resolução Garantir a satisfação do cliente, gerenciar expectativas, necessidades e requisitos Suportar solicitações do time comercial e endereçar aos GPs conforme necessidade Coordenar estratégia e planejamento com a equipe do projeto Promover, estimular e apoiar a melhoria contínua dos processos Realizar a mentoria e treinamento dos membros de nível júnior do departamento Suportar atividades de manutenção de vida dos produtos para garantir as entregas, qualidade e metas de faturamento

Manage relationship and communication with main customer;Create, manage, track and control New Product Introduction Plan (NPI) for smartphones (project plan, project scope, schedule development, definition of qualification metrics and acceptance criteria, resource requirements, communication with key stakeholders and risk management);Prepare and obtain approval of project budget plan;Track the acquisition process of raw materials required for production of qualification lots of the new products according to the project plan;Coordinate the transfer of production line from China to Brazil factory;Manage technical team in China during knowledge transfer, training process and production line transference to Brazil;Identify the resource requirements for new projects and ensure the allocation and mobilization to achieve the project goals;Manage the execution of the qualification builds, removing blockers and coordinating the team efforts to obtain customer project approval;Ensure compliance with local regulatory requirements;Orient and manage the job of cross functional team to complete the project tasks according to schedule, quality and cost requirements;Work to avoid deviations to project plans and ensure implementation of corrective and preventive action plans when required;Provide regular project status to all relevant stakeholders as per project plan;Prepare presentations of project status, operations review and about Brazil site;Manage critical issues reports with customer and project team to resolve conflicts and remove obstacles to project completion;Lead multifunctional team, ensure proper communication of the plans and objectives of the project;Perform customer demand vs factory capacity analysis;Lead KPIs continuous improvement efforts to reduce operational cost;Support sales/business team requests and product/service quotation processes;Coordinate business strategy and planning with the project team

Manage main customer account;Ensure customer satisfaction and achievement of account goals (revenue, profit, inventory levels, excess & obsolete materials and on time delivery);Manage customer demand, purchase orders and delivery;Ensure approval of new projects, defining schedule and leading multifunctional team;Coordinate New Product Introduction (NPI), including close tracking at shop floor for pilot builds and ramping until full line capacity is achieved;Perform institutional presentations of the company and project status;Prepare the quotations of new products, support negotiation and commercial discussion to ensure approval with the customer;Support business team in the definition of commercial contract with customer;Elaborate reports about customer account and present results to senior leadership

Manage Lean Manufacturing initiatives/projects and coordination of score card to track site transformation progress

Manage NPI, defining and tracking project schedule, transfer from lead site, qualification plans and leading cross functional team;Assure compliance of new product projects to Brazil regulation requirements, such as Anatel, PPB, Certificate of Origin and launch on time per plans and metrics stablished;Manage and coordinate manufacturing process transfer from Brazil to Argentina suppliers, defining schedule, technical requirements and leading technical team at implementation travels to train and qualify the suppliers to produce per quality and cost goals;Elaborate presentations, reports and executive summaries about project status;Manage LATAM countries Certificate of Origin product roadmap and strategy plans

Manage NPI, defining and tracking project schedule, qualification plans and leading cross functional team to ensure approval of new projects;Control customer approved expenses for new projects;Ensure raw materials and equipment are received on time for qualification process

Manage repair service customer account, KPIs, relationship and interface (acting as liaison)