Consistently meet and exceed goal for loans and deposits. Over see the complete consumer loan process. Build a close relationship with all of our Business Partners Mortgage,Small Business and Investment Executives. Provide guidance to our Customer Service Representatives in the referral and sales process. Provide excellent customer experience for all customers during the sales process as well as customer maintenance or disputes. Membership Banking Champion to promote the Fifth Third Brand and build relationships with local business to increase Net New Households. Loan Champion to build and manage the branch loan pipe line in order to meet and exceed branch goals. Work with our Community Development partners to provide free financial education.

Account Manager,sales, cold calls by phone and networking to develop mortgage leads for the Mortgage Loan Originators.Set up events to promote the company and develop leads.

Managed a Consumer Finance office with 17 million dollars in outstanding. Managed pipe line for Unsecured Personal loans, Auto Secured and Real Estate loans and Dealer Paper. Reviewed and approved loans. Ordered and Reviewed Real Estate appraisals and title searches, reviewed tax returns and income,Recorded and released liens on deeds of trust and car titles,as well as handle insurance claims, Controlled Delinquency 30,60 and 90 day accounts, Risk Management, Developed and Mentored staff, Controlled overtime by maximizing a flexible work schedule, Completed monthly Branch Self Assessments, Order office supplies,Developed Business Plan, Controlled losses and expenses to insure the branch's profitability maximum R.O.C (Return on Cash). All of this allowed me to win many awards for production and profitability. Finishing in the top 10 percent of my Peer Group allowed me to attend Chairman's Forum trips for the Top Performers. I managed the training branch in Charlotte and also was a Mentor for our Fast Track Management program and successful promoted employees to Managers. My office was also a buddy branch we helped the employees of the companies we acquired learn our computer system and polices.