Backed by Bloomberg Philanthropies, this initiative brings together innovation leaders and mayors to help U.S. cities advance climate action and racial wealth inequality. We take on these difficult challenges with our city and community partners through co-creation and human-centered design practices to shape a more equitable, climate-resilient future for Oakland.

• Provide strategic and creative solutions for individuals and organizations using a human-centered and systems-oriented approach. Services include project management and leadership, design research, strategy, concept development, roadmapping, prototyping, coaching, and facilitation.• COMMUNITIES: Cameron House (New Programs for SF Chinatown community), Marin Community Foundation / Curious Company (Supporting mothers experiencing poverty); IDEO Singapore Workforce Innovation Workshops; Relationship Economy eXpedition (REX) Coaching; Stuttering Association for the Young (SAY). • HEALTHCARE: Hopelab; Center for Care Innovations (Systems + Innovation Coach for Addiction Treatment with Safety Net partners); San Francisco Department of Public Health Innovation HUB (Women's Health Clinic, Emergency Dept); Well Being Trust; Kaiser Permanente (Design of Evaluation & Ethnography Learning Programs); Center on the Developing Adolescent (Strategy); Alameda Health System; Geriatric Care Client• ENTERTAINMENT : Sh-K-Boom Records; Oxygen Media; Vault Reports; Dragonfly & Vegetarian Paradise 2 Restaurants

• Advised and collaborated with our entrepreneurial, non-profit, and academic partners in a variety of areas, including human-centered design, strategy, product development to implementation, and equitable co-creation with youth to create new and equitable youth mental health solutions. Partners include: Think of Us, Cornell, RaceSpace, GripTape, I’m Here and Care, Koko, One Mind, Nurse Family-Partnership, and a multi-partner collaboration with Well Being Trust, Active Minds, and Young Invincibles (Evokate).• Helped co-lead, collaboratively design and develop Youthlab, a service to support internal and external partnerships connecting with youth as advisors to organizations looking to design with and for youth.• Served on the Interim Steering Committee for Hopelab.

• Led strategic planning, partnerships, and development and distribution for Hopelab projects.• Co-led the collaborative development and launch of the teen vaping cessation intervention, Quit the Hit, with our partners at Rescue and UCSF.• Helped initiate and initially co-led our internal Justice, Equity, Diversity, and Inclusion team to build our understanding and equity practices in our work with our internal team, partners, and the youth we serve.• Advised and helped scale distribution for Goal Mama to serve new moms, user research for Vivibot for young cancer survivors, and internal coaching for developing staff members.

• Developed and evolved the learning strategy for how IDEO.org best disseminates the human-centered design methodology.• Led, advised, and strengthened the IDEO.org team's ability to create meaningful learning experiences for our partners to support sustainable impact• Developed a variety of custom learning engagement offerings for our partners to introduce and experiment with how human-centered design might best be applied in their organizations. Partners include the United Nations and refugees in Uganda, World Bank grantees in India, the Rockefeller Foundation, Population Services International and teen designers in Ethiopia and Nigeria, United Nations, and JP Morgan Chase’s Fellowship Initiative. • Developed online courses for DesignKit.org platform, including Prototyping and The Facilitator’s Guide to Introducing Human-centered design. Also managed the dissemination approach for the book, Field Guide for Human-Centered Design.

• Coached and advised over 100 KP innovation client projects across KP through the innovation and human-centered design life cycle to develop greater capability within the organization—including clinical teams, strategy, environments, care delivery, and operations. • Consulted with novice and developing innovators, introducing them to new possibilities and design tools, and developed new innovation online and in-person training.• Acted as an innovation "broker", introducing customers to other internal and external services that may culminate in related activities at the Garfield Center. • Developed engagement strategies and approaches for KP employees experiencing Imagining Care Anywhere—an immersive vision of the future of healthcare.• Collaborated closely with DIG (Design and Innovation Groups) and other strategic teams on special projects, communications, and strategy to support innovation work through KP.

• Co-led and developed Video Ethnography and Storytelling Programs for Action (VESPA)—training over 40 ethnographic teams and 25 video storytelling teams across the organization.• Led and designed applied ethnographic studies, conducted fieldwork, analyzed and communicated findings to identify opportunities for care improvement for patients, families, and care providers. Study areas included health disparities, mental health, and innovative approaches to cancer care.• Co-led development and communication of policies and procedures for video ethnography and qualitative data storage and sharing for CMI and across KP. Oversaw execution of policies and procedures with CMI team.• Co-authored Toolkit for use by Institute for Healthcare Improvement members: “Getting Started in Video Ethnography — A Catalyst for Guiding and Motivating Quality Improvement”.

• Focused on developing and nurturing sustainable relationships with clients and ensuring alignment around client needs and the team’s ability to create positive user experiences together. Responsible for guiding clients through the initial planning stages of projects and ensuring overall client satisfaction for engagements.• Personally responsible for managing practitioner teams to generate $5MM in revenue over two years. Worked collaboratively with the Client Relations and Adaptive Path design team to bring in a total of $15MM.• Clients include: Social Entrepreneurs, Healthcare, Consumer Electronics, Social networking, and Financial Services

• Introduced and taught IDEO's proven design-thinking methods to organizations, exploring the application of inventive and human-centered processes to business challenges. • Guided clients through highly collaborative short and long-term engagements to help them quickly explore and design for opportunities to deliver better experiences for their customers and employees. Continued to help these organizations develop the infrastructure and capabilities needed to grow and sustain a culture of innovation. • Clients include Kaiser Permanente, Ascension Health, Cleveland Clinic, Stanford ED, SSM Healthcare, Swisscom Mobile, PayPal, Microsoft, Kraft Foods, Center for Creative Leadership, and the American Red Cross.

• Created online and offline user experiences for clients, product development and internal company use. • Developed website strategy and architecture, navigation, visual design, and content for clients. Generated paper and digital prototypes and functional schematics to iteratively test and develop useable interfaces. • Helped cultivate and refine the Creative Services project cycle. Facilitated requirements gathering workshops. Generated new business through proposal writing and working with client teams to understand needs and define possible solutions. • Created and maintained Endymion’s print, and digital marketing materials—Including the intranet, public website, tradeshow booth, and various product campaigns.• Products include ManagedPay, OpenBridge, Collabro. • Clients include DWR, Anderson Law, SAFE Financial, government, medical equipment, and financial services.

(I worked at Scient, which was acquired by Sapient) • Designed and developed a digital facilitation capture tool for Scient's Innovation Acceleration Lab. • Led the Customer Experience team for the Scient (prior to Sapient/Razorfish acquisition) Strategy Project to conceptualize and communicate new business goals of the company. • Developed applications and tools for both projects through rapid-prototyping. • Volunteered as the principal liaison for Scient Community Service and Miraloma Elementary School in developing technology volunteer opportunities.

• Created, and maintained Tisch-related websites and databases. • Published monthly events calendar and other office publications, including compiling and editing content and designing layouts. • Purchased and installed departmental software and hardware. • Provided technical support and training for all Student Affairs staff.

• Oversaw interactive applications and new business development, primarily in Latin America. • Created 3-D models for a real-time riverboat simulator. • Researched topographical maps, video, photographs, and USGS information to build realistic computer models of river scenes for use in a virtual environment training facility for sea captains. • Created print and interactive marketing materials.

• Helped implement medical and biomedical engineering training programs for international non-profit medical organizations in the fight against preventable blindness.• Coordinated logistics of international medical training missions on the converted DC-10 surgical hospital/aircraft.• Led development and conversion from paper records to shareable digital database and collaboration tool.

• Assisted in the production of Daria, a weekly animated sitcom. • Coordinated scene layouts between the Layout Director, artists, and checker and prepared storyboards, model sheets, exposure sheets, and layouts for final shipping. • Researched visual references for the design department. • Hand-painted cells for character models and color references and organized color room. • Created audio and video dubs for directors and archived videos and production materials for past episodes. • Trained new interns.

Provided Spanish and English technical support for international telecommunications software company. Trained new technical support staff and clients. Helped design graphic interface and iconography for software.