Pamela Prybylski Email & Phone Number

Indianapolis, Indiana

Responsible for providing custom consulting solutions and onboarding for new and existingeTapestry customers, including but not limited to:● Act as a fundraising expert to advise and assist eTapestry clients with setting up and maintaining theirfundraising database, as well providing best practices for leveraging the tools to their best advantage● Create custom queries and reports● Setup and provide custom documentations for accounting integrations between eTapestry and variousaccounting softwares● Varied data services including generating backups and running mass updates/deletes at the databaselevel● Long term retainer services to provide best practice and practical fundraising solutions using eTapestry.● Presented at bbcon 2019 a session entitled “Small Shop, Big Fundraising” as well as facilitating a paneldiscussion about online fundraising

Responsible for providing technical support to clients various Blackbaud software solutions. The customer support analyst is in frequent contact with the customer base and is key to overall customer satisfaction.● Work with customers to understand technical challenges and proficiency. Identifying and effectively communicating solutions to address customer needs through a number of channels including phone, email, WebEx sessions, and blog posts.● Maintenance of internal data and systems to reflect customer interaction history, including, but not limited to publishing and updating Knowledgebase articles, and collaborating with other teams to update internal and client-facing documentation● Collaborate with Product Support Leads and Product Development to document and progress bug solutions based on criticality and identifying alternative solutions to minimize customer impact● Serve as an internal and external resource across multiple teams regarding the functionality of The Raiser’s Edge, including how it integrates with Luminate Online, the ON Products, everydayhero, AuctionMaestro Pro, Paciolan, Credit Card Updater, and Online Express. Also cross-trained in and provide support for Financial Edge, eTapestry, and Core overlays such as Hosting, Install, and Crystal Reports

Indianapolis, Indiana

A research analyst whose focus is on gathering of primary market research, secondary data sources and competitive media intelligence, primarily in the greater Indianapolis area, as well as for all other Indiana Gannett properties● Research and track monthly and quarterly performance and market data; compile and distribute reports for Indianapolis, Lafayette, Muncie and Richmond● Evaluate digital performance using a variety of sources including Scarborough, comScore and Omniture, and present key findings and insights● Test print and digital articles and advertising using reader panels in RAM; evaluate and present results and key findings● Program, test, and send out primary research surveys using Survey Gizmo, including segment studies, brand awareness and equity studies, and audience analyses; evaluate and present results and key findings● Assist with regional strategic planning efforts

Lafayette, Indiana

A research analyst whose focus is on gathering of primary market research, secondary data sources and competitive media intelligence.● Work closely with advertising to provide supporting documentation in charts, text and graph forms to help meet sales goals; provide B2B/value proposition support.● Research and track monthly and quarterly market data; compile and distribute reports for Lafayette, Muncie, and Richmond.● Track weekly coupon data and provide promotional support for single-copy initiatives.● Provide quarterly support for Lafayette magazine, including compiling mailing lists and updatingaudience profiles.● Track social media and provide support for the newsroom; act as backup administrator for the DMSFacebook page.● Marketing support and event planning, including the Spelling Bee, George Awards, Readers’ ChoiceAwards, and other community outreach efforts.● Assist with strategic planning efforts, including regional plans, readership study, and 11G.

West Lafayette, Indiana

● Act as the scheduler for a private home health care agency for senior citizens. Also act as on-call manager for after-hours emergencies on a rotating schedule.● Provide in-home care for senior clients, including, but not limited to skilled care, personal care, light housekeeping, and companion services.● Received certification as a Home Health Aide by the State of Indiana in November 2010.

West Lafayette, Indiana

Stand-alone position entails maintaining accounts for University Bands department. Duties include, but are not limited to: payroll, financial reporting, invoice vouchers, travel reservation and reimbursement, department credit card reconciliation, billing, and other duties as needed. Also acted as the Department Computing Coordinator.Previously worked as temporary clerical among multiple Engineering departments May-Nov 2007

Lafayette, Indiana

● Consult with clients in the creation of documents and templates, custom logos, and graphics to be used in business materials; design banners and custom sponsorships.● Train and help support clients on the use of HydraCMS (the company’s custom content management system); assist clients with data entry into their websites.● Track hours and expenses; prepare and submit payroll and expense reports; create custom tracking spreadsheets. Prepare A/R invoices; act as backup for entering auto-bill payment enrollment. Other duties as assigned, including, but not limited to: maintain files, answer phones, maintain various databases and calendars, etc.

Xenia, Ohio

● Set up and maintain pricing profiles for new customers; Review profiles and generate reports as needed. Import and update a weekly ad planner, verify and update pricing, and export to pricing system. Train customers in the use of eCRIP, a web-based pricing program that allows store pricing managers to override zone pricing. Take special orders for shelf tags; key in orders for full sets and partial resets; troubleshoot all tag issues (e.g. lost, damaged); work with I/T to facilitate prints and reprints; work with Category Management on all sectional reset projects.● Setup and maintain database for weekly repeating and reoccurring charges; prepare A/R charges and credits for submission to accounting; collect and maintain appropriate backup material for all charges and credits in compliance with Sarbanes-Oxley requirements.● Using AC Nielsen Priceman, utilize price checks and common price trends to regularly apply zone pricing to assigned categories. Assist CSS manager in the setup and maintenance of Center Store Strategy in participating stores. Apply and maintain CRIP and Zone pricing for all Center Store categories.● Maintain files, order supplies, answer phones; troubleshoot customer issues, run reports, and other special projects as assigned.

Certificate, Data Analytics And Visualization, A-

Bachelor Of Arts (B.A.), Philosophy And History, 3.51

Activities and Societies: Successful completion of the Honors Program Graduated cum laude

Post-Graduate Work, Philosophy

Post-graduate towards a master's degree.