Quan Pham Email & Phone Number

Los Angeles County, California, United States

Managed the company's IT system, providing in-house application troubleshooting for Java applets, PHP applications, Linux and Windows systems, Active Directory & OpenLDAP, and MySQL & MongoDB.Developed operational solutions for business products using AWS, Azure, Node.js, and MongoDB.Specialized in Generative AI solutions (OpenAI or VertexAI), Natural Language Understanding, and Speech Recognition.

Ho Chi Minh, Vietnam

Managed security incidents, conducted system and network security assessments, and implemented performance audits.Leveraged expertise in RHEL, Ubuntu, nginx, Python, Node.js, Zabbix, iptables, MySQL, PostgreSQL, and Splunk to maintain secure and reliable systems.

Ho Chi Minh, Vietnam

Provided strategic guidance to Business Development, HR, IT, Office Operations, and Performance Monitoring teams.Optimized caching systems using Apache, Nginx, and Varnish for Magento/WordPress sites, improving performance for large-scale stores.Utilized PHP and various opcode caching systems to enhance performance and project delivery.Developed and implemented Key Performance Indicator (KPI) and tracking systems to monitor and improve operational efficiency.

Ho Chi Minh City, Vietnam

Led the System Operations and Service Delivery team, providing 24/7 critical support and system management for the Sacombank Group.Designed and implemented virtualization systems for Sacombank and a private cloud computing system for Sacombank Group.Provided expert consultancy and advice in networking, system and storage, and system security.Implemented various IT infrastructure projects including HVAC installation, Data Center build and design, virtualization enterprise storage, SAN and Fibre Network systems, and high-performance computing for banking.

Ho Chi Minh City, Vietnam

Designed and implemented high-availability, automated, optimized, and secure systems.Designed and operated VNG's DNS system, handling over 10 million queries per day using GEO and WRR configurations with custom-developed patches.Built and managed web server farms serving over 10 Gbps with 30,000+ concurrent users, reducing server costs by optimizing OS, network stacks, and daemons.Designed and implemented analysis, reporting, and diagnostic systems using MongoDB, Python, Syslog-ng, and Scribe.Optimized monitoring systems using Cacti and Zabbix with custom query scripts.Awarded Technical Excellence Prize in 2009 and 2010 for exceptional contributions.

Ho Chi Minh City, Vietnam

Designed and implemented ServiceDesk systems, managing applications such as SMS, ERP, SharePoint, MS Exchange, MOM, MS-SQL, and ServiceDesk.Managed and administrated the local company network, optimizing Linux systems across various distributions.Analyzed and performed health checks on local systems, software, and security.Provided pre-sales consultancy and implementation support for IT infrastructure solutions.Conducted basic Linux and network training sessions.

Ho Chi Minh City, Vietnam

Provided consulting services including system and network design, system implementation, security assessments, system integration, and migration assessments.Led the System Implement Team responsible for implementing Microsoft products such as Exchange Mail, EPM, OCS, CRM, and SMS.Developed technical training and documentation to support the team.Served as a member of the HP Procurve Expert team.Led the IT team, managing a Linux and Windows environment across 5 sites with over 400 users.Provided security, IT planning, and ISO procedure advice for the company and clients.

Ho Chi Minh City, Vietnam

Provided technical support and resolved client issues related to system operations.Designed and operated systems for:* JP Chase Morgan* NSCV (Member of ICI Group)* SAGAWA Transporter* Managed Helpdesk operations for:* VinaCapital* DSM Roche Vitamins* GSK

Ho Chi Minh City, Vietnam

Installed, secured, monitored, and administered Linux systems for Netnam Corporation, a leading Internet Service Provider in Vietnam, including web servers and database servers.Managed systems for several clients.Administered core routers, digital PBX, and various network devices (Nortel, Cisco, Intel, Siemens).**Key Responsibilities:**Resolved client issues via email and telephone.Configured and set up internet connections (dial-up, ADSL, DSLAM, CVX).Led and implemented network projects including configuration, system installation, management, and auditing for client systems.