Prashant Sorathia Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Vadodara, Gujarat, India

• Managing Operations of Panel to make sure daily production is achieved with Quality and Integrity.• Managing, Directing and Mentoring the team of 8 Team leads and 160 Associates. • Drive the culture of Diversity and Inclusion. • Be the point of contact for Stakeholders and make sure things are strategically planned to run the business.• Present Bi-weekly Dashboard in front of Stakeholders with update on Hit/Miss Targets, Quality Scores, Hiring Status, Training Progress, and other importance updates.• Working with HR Manager to make sure we are on track with both expansion and backfill so Hiring plan of the entire year is achieved smoothly. • Conduct and Participate in All Hands (Town hall) meeting to keep the larger population up to date with future, current progress, achievement, shoutouts, etc. • Drive the Culture of Rewards and Recognition as well as find the potential within team for next level promotions.• Generate proper Visibility and Transparency with Guidelines, Processes and Career Path. Also ensure equal opportunity is given to all eliminating the possibility of Biasness. • Study and analyze the past data, current input, and output trend to make sure all waste is eliminated. Making sure all processes are Lean and Simplified. • Keep TLs and Team Motivated by giving them platform to show their skills and knowledge. Associating Rewards with events to encourage others to learn and participate. • Prepare KRA / MBOs for all level of roles to make sure performance is accurately measure and there are no issues to develop yearly merit. • Coach and Mentor Team leads to make sure they understand the importance of Feedback, Development, Education, Guidance, Skip Level Meeting, etc• Making sure there is no backlog of more than 5 days and forecast the expected volume to make required changes are done in assignment/allocation.

Ahmedabad, Gujarat, India

• Key role in Team Management, Production and Operation Management, Process Designing & streamlining, Planning and execution • Mentoring and directing the team of 30 Project managers with the Processes, Negotiation, Various Strategies, Technical aspects, Client communication, Waivers and Escalations• Core member of leads group for strategic discussion which cover topics like queue reduction, resource and time management, process streamline, smart execution, define/redefine process etc.• Maintaining weekly & monthly reports including data of projects SLA, quality and productivity then sharing same with management as team’s productivity• Designed & developed PM Dashboard for project managers & automated the entire reporting structure to increase the Transparency in the system and to decrease the manual work of the individual’s• Organizing Team level events, treats and activities to create comfortable environment for PMs to work and have fun at the same time. Participating in company level events and motivating team to participate - contributing in company's events• Training team and preparing SMEs for each module to reduce dependency. Working with cross-department team to plan, develop and executed new projects from scratch and then training team with proper process documents & templates • Improving and Motivating individuals by regular one on one meeting, feedback sharing, Appreciation, Guidance, Goal Setting and Pushing as and when required• Identifying Gaps, Possible Automation and preparing CAPA to ensure the identified gaps is addressed with proper documentation• Keep myself compliant with company Code Of Conduct and making sure Team follows the same• Forecasting Possible Attrition, Preparing RAG Analysis and bandwidth utilization reports on regular basis so hiring requisition can be place as and when required• Forecasting future work, planning resources and preparing team for the same

Ahmedabad Area, India

• Key role is to manage project starting from client requirement, project planning, teams involvement, project execution till successfully completion• Liaoning with Doctors & practices at USA for their post - implementation requirements• Major projects I have handled are projects like Server Re-Architecture design, Client Server to Cloud (SaaS) move, Data Center move and Data Migration• Accountable for strategic planning, process designing, defining Templates and Quality Standards.• Involved in vendor management, procurement management, change management and client communications• Provided Project plan approval, staff training and escalation handling• Reviewed the project performance and evaluated the success against Program objectives• Continuous Process Improvement by periodically reviewing the program to identify best practices and short comings• Involved in Resource Allocation and Team Management• Conducting periodic meetings with Clients to update with ongoing activities and setting up right expectation to avoid any case of miscommunication which leads to future escalation• Controlling entire project by keeping an eye on all minute and major activities of project through project tasks and e-mails from different team, etc.• Testing and validating the implementation before the Go-live date of project• Delegate tasks & responsibilities to appropriate personnel. Manage project deliverable in line with the project plan• Record and manage project related issues and escalating where necessary• Resolve cross- functional issues at project level. Manage project scope and change control• Develop & deliver progress reports, proposals & require documentation. Maintain a detailed project plan & associated communication documents

Dantali - Ahmedabad

• Head of Customer Service Department• Writing user manuals of products, Training sales team and Inspecting final product quality• Responsible for Graphic Designing and Technical Documentations.• Working with Technical Team for small project or part of project. (Door mechanism for Laboratory Product)• Implementation of 3D renders for ongoing and upcoming products.• Co-ordination & handling customers to resolve issues.• User acceptable Testing (Testing GUI and Whole functioning of Products)• Understanding customer queries related to products and suggesting possible solution• Product operation and usage training to customers/distributors• Updating current customers/clients/distributors about product improvement based on their queries, feedback or suggestions• Updating technical team and production about product issue/defect and stop production for that particular product in case require• Adding values to ideas suggested by top heads to improving work efficiency

Bachelor Of Engineering (B.E.), Electronics And Communication

Activities and Societies: 1. Build a wired Robot using DC motor of 100 RPM (for high torque) with a remote control designed using relays..

Science

Studied Science (HSC)

Education record

Completed Secondary level Studies