I lead a team of engineers, designers, analysts, and product owners to develop digital products that solve customer problems using technology, ensuring the best customer experience.Responsibilities from Concept to Launch: - Ideate and create both product solutions and processes for internal and external users.- Manage execution and delivery, build roadmaps, and prioritize regularly.- Develop go-to-market strategies, marketing communications, and training needs.- Continuously monitor and support product performance.Skills:- Authentication and authorization using OKTA CIAM for user onboarding.- Building new REST APIs for fast and up-to-date data retrieval from multiple sources.- Wireframing and prototyping to create intuitive user experiences.- P&C Insurance domain knowledge for conceptualizing solutions and functional designs.

Led the development of multiple features for various insurance applications, enhancing user experience, reducing costs, preventing human errors, decreasing processing times, and ensuring compliance with regulatory requirements.Key Responsibilities:- Conducted interviews and observations with internal users to identify core problem statements and develop effective features to address them.- Reviewed and optimized numerous business processes to deliver cost-effective solutions.- Translated complex legal and compliance requirements from various state bureaus into straightforward functional and technical specifications, enabling the creation of automated data calls to uphold industry ratings.

• Implemented Duck Creek Claims management solution for a non-standard private passenger auto insurance company.• Led onshore and offshore teams in their first Duck Creek Claims implementation project.• Successfully delivered the end-to-end project within 8 months, integrating the claims system with multiple third-party applications.

• Developed business requirements and functional design for Duck Creek Claims payments module to handle tax requirements for multiple countries.• Enhanced deductible and recovery features of Duck Creek claims applications to meet global specialty insurance carrier requirements.

• Collaborated with global system integration teams to streamline claims management processes for a Specialty Insurance company.• Implemented cutting-edge claims systems for multiple automobile carriers, integrating third-party services for enhanced efficiency.• Successfully delivered twenty-seven critical features over 23 months, enabling business expansion across six countries.

• Streamlined claims processes by implementing a unified Nordic Claims solution (CLAN) for multi-country operations.• Developed a Commission Replacement blueprint to analyze advisory commissions across legacy systems.• Upgraded term life insurance quoting platform to new Origo XML standards, enhancing online purchase experience.