Prasanda Martha Sheila Email & Phone Number

Jakarta, Indonesia

Greater Jakarta Area, Indonesia

Working as Client Relations in SweetEscape, I have responsibilities such as :- Provide all informations about SweetEscape. Its product, how it works, and resolve any complaints from the client all around the world- Interacting with clients and the internal team to solve any cases arising during and after the photo session- Ensure the photo session goes smoothly by sending reminder through all channels to the clients beforehand (email and chat via WhatsApp, Skype, or Viber)

Greater Jakarta Area, Indonesia

Local and Destination Team is responsible to ensure customers experience unforgettable travel and leisure moments by :- Providing high quality service to problem-solve all the cases that are related with the product under Local & Destination Team which are Attractions and Activities, Cinema, E-Bill, and Connectivity- Interacting with customers and Traveloka's third parties to resolve any cases arising before, during, and after the travel- Managing the product's health by identifying unsolved and potentially arisen issues- Monitoring and processing all product's issuance

Greater Jakarta Area, Indonesia

During my one year duty on Customer Care Unit in ANZ Bank, my job description was like any other customer service with main goal to ensure excellent service standards and maintain high customer satisfaction. My job required me to do the outbond calls regarding the customer complaints and needs with details below :- Open and maintain customer accounts by recording account information- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Maintain financial accounts by processing customer adjustments- Recommend potential products or services to management by collecting customer information and analyzing customer needs- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution- Resolve customer complaints via phone and email- Use telephones to reach out to customers and verify account information- Greet customers warmly and ascertain problem or reason for calling- Suggest solutions when a product malfunctions

Greater Jakarta Area, Indonesia

As an intern, I got quite plenty of job. I was at Current Affairs Division at Satu Jam Lebih Dekat Talkshow Program. My team will not let me stay idle and encourage me to try many kind of things such as doing research for talkshow material, assist the assistant production from pre-interview until production process, learn how to do audio dubbing and edit footage to make a video taping. They even let me join their meeting. Usually in the meeting they discuss about list of people who will be guest stars in a periode of time, the mistery guest that will be the addition for every guest star, the gimmick and the sub-team member for each guest star coverage.

S1, Komunikasi, 3,43

Diploma, Komunikasi, 3,39