Priscilla Mugo Email & Phone Number

Leadership Skills Oversaw daily operations, provided guidance on customer experience best practices, and promoted transparent communication across departments to enhance teamwork. Coached junior staff, empowering them to improve skills and contribute confidently. Coordinated program activities, ensuring smooth execution and creating a supportive environment for both coaches and clients. Proactively identified process efficiency gaps, and implemented tools and learning initiatives to enhance overall productivity.Customer Success Conducted client training sessions, solved program efficiency problems and facilitated client experience assessments to prioritize customer success and satisfaction, resulting in streamlined learning efficiency and improved productivity. Identified key areas for optimization to elevate client experience, ensuring their continued satisfaction and loyalty.Interpersonal Skills Actively resolved conflicts and challenges using coaching techniques to validate emotions, understand concerns and empower clients and colleagues to choose their preferred results. Maintained a positive group dynamic and fostered a supportive environment conducive to success. Worked collaboratively to share knowledge and combine skills for program development.Software Skills Proficient in using project management and communication tools including Zoho, Google Suite, Canva, Dubsado, Airtable, Salesforce, Slack, ClickUp, Flodesk, MS Teams, MailerLite, Trello, Notion, Zoom, Fathom, Circle, Skool, HelloAudio, Spotify for Podcasters, MS Office, Vimeo, Riverside, and AI Writing/Research Tools to maintain records, share information, manage customer databases, prepare analytical reports and maintain a detailed track of daily responsibilities.