Pooja Nagpal Email & Phone Number

United States

Greater Chicago Area

- Doubled membership of NAMI Illinois Alliance of Peer Professionals from 50 to 100 over 2 years- Orchestrated NIAPP's transformation through the election of 12 new Board Members and the creation of a new strategic plan- Elected as 1 of 15 Statewide Advisory Committee members to help the Division of Mental Health implement CESSA (Community Emergency Services and Support Act); this act aims to coordinate the crisis response in IL on behalf of the Division of Mental Health- Instrumental policy advisor on the SAC Training and Education Subcommittee to revise the statewide 911 and 988 training protocols for mobile crisis response- Relayed key milestones and championed for peers and differently-abled adults seeking crisis intervention with the Access Living CESSA Coalition

Chicago, Illinois

- Supervised a team of seven staff members during the director’s absence - Developed, analyzed, and designed an educational pilot program for the NAMI Chicago Peer Fundamentals training to present to community partners and implement in training sessions on the role of peer support professionals in mental health- Successfully created and executed a peer internship program for CPS high school students- Trained fifteen peer professionals through a two-day NAMI Chicago Peer Leadership training course

Chicago, Illinois

- Successfully developed, organized, and presented three virtual Wellness Recovery Action Plan [WRAP] Classes to over thirty community members.- Facilitated over eighty virtual and in-person support groups for over four hundred unique group participants between June 2018 and October 2021.- Trained, mentored, and mobilized team members on successful group facilitation and the use of remote work platforms.- Served as an advocate and counselor to empathetically provide peer support to over sixty diverse individuals with severe mental illnesses

Chicago, Illinois

- Provided direct services to more than forty-five members including counseling, case management, mental health education, crisis intervention and psycho-social rehabilitation at various residences and resident facilities throughout Greater Chicago- Worked cooperatively and collaboratively with team members, leadership, class members, and service providers to support class members’ treatment and independence in recovery- Maintained strict State of Illinois mandated documentation protocol for staff logs, billing, and medication monitoring

Wheaton, Illinois, United States

- Served as role model for individuals with severe mental illness by providing a safe place, and emotional support for all participants in need of talk therapy due to a mental health crisis.- Ending the Silence speaker and group facilitator, presented to 500+ Cook County high school and middle school students about the journey and recovery from mental illness through the Ending the Silence program.- Instructor for 10-week NAMI Peer-to-Peer recover class training to empower participants in their recovery.

Forest Park, Il

- Facilitated over 1,000 groups for over 10,000 diverse patients about peer support, recovery strategies and resources, relapse prevention and staying empowered in recovery from mental health conditions- Participated in over sixty “Hear Us” presentations where trained consumers shared their recovery journey and supplied audience members with all available NAMI Chicago resources.- Trained both new employees and staff team members in the Peer Recovery Specialist role and NAMI Chicago services at all orientation and staff training sessions.

Downers Grove, Il

- Developed, coordinated, and executed marketing strategies for the recruitment of a goal of 620 students in fifty-seven unique sections offered at 20 colleges nationwide for Fall 2013.- Directly advised over one hundred students on Allied Healthcare programs which led to increased enrollment for Fall 2013 classes.

Chicago, Illinois, United States

Provided exemplary customer service in a high-volume department; promoted from seasonal to part-time permanent status

Arlington, Virginia

- Managed monthly client communication and reporting, for 560 McDonald’s franchises located in the eastern shore region, including Maryland, Virginia and Washington DC- Researched, analyzed and presented monthly fast-food industry reports to account management team; research areas included news, promotions, and revenue for the largest regional competitors- Prepared and distributed Board and Regional Co-operative meeting minutes sent to all stakeholders- Assisted in managing the billing and invoicing for McDonald’s $20 million local advertising budget

Bachelor Of Science In Business, Marketing

Miami University Academic Achievement Award; four-year annual merit scholarship

Study Abroad