Pavankumar N Email and Phone Number

At Razorpay, my focus is on steering our IT organization towards strategic excellence by integrating transformative solutions such as SAP Finance, SuccessFactors HRM systems, and a Customer Support Platform. I also developed and implemented a comprehensive Governance, Risk, and Compliance (GRC) framework, enabling us to meet strategic compliance requirements. Our team's efforts have streamlined operations, achieved significant cost savings, and successfully integrated five mergers and… Show more At Razorpay, my focus is on steering our IT organization towards strategic excellence by integrating transformative solutions such as SAP Finance, SuccessFactors HRM systems, and a Customer Support Platform. I also developed and implemented a comprehensive Governance, Risk, and Compliance (GRC) framework, enabling us to meet strategic compliance requirements. Our team's efforts have streamlined operations, achieved significant cost savings, and successfully integrated five mergers and acquisitions, showcasing our proficiency in IT service strategy, governance, and compliance. Key Achievements:• Implemented SAP Finance, Success Factors HRM systems, Customer Success Platform, HR Recruitment tools, etc. • Successfully integrated five (5) mergers and acquisitions.• Optimized application budgets, achieving significant cost savings.• Built a high-performing IT team and deployed an ITSM tool for improved service management. Show less

Business Operations

Leading Employee Productivity Team. Setting up Customer Success Roadmap and Metrics. Transition architecture and operations team from the US to India.

Leading End to End IT Workplace Services for about 12000 users across 10 countries in Europe. Leading Technology and Vendor Management initiatives. Mentoring and Coaching a global team including managers. Key Achievements• Transition Technology Workplace Services to India from Europe• Growing Indian ABInBev Center from 200 to 1200 employee in One Year. • Planning and implementing the expansion of Technology facilities at Bangalore office• Transitioning collaboration… Show more Leading End to End IT Workplace Services for about 12000 users across 10 countries in Europe. Leading Technology and Vendor Management initiatives. Mentoring and Coaching a global team including managers. Key Achievements• Transition Technology Workplace Services to India from Europe• Growing Indian ABInBev Center from 200 to 1200 employee in One Year. • Planning and implementing the expansion of Technology facilities at Bangalore office• Transitioning collaboration technology to SAAS• Migration of On prim exchange to Office 365• Consolidation of multi-million-dollar Workplace Budget• Streamlining Governance between Vendors and Business Units• Setup a 3-year Workplace Transformation plan• Created a high-performance team of IT Operations and Transformation• Create Digital Transformation roadmap. Finding Opportunities and Implementing Digital roadmap• Transition on Prim Dev, and Prod environment to cloud Show less

As a functional group leader I partner with business to align and delivery Information Technology priorities and provide operational excellence in the end user space in India, Australia & Singapore. I am responsible for managing multimillion dollar budgets, expanding IT operations in APAC, creating sustainable and scalable support channels, and IT process engineering, partner and vendor management. Responsible for recruiting, nurturing talent to provide innovative IT Service… Show more As a functional group leader I partner with business to align and delivery Information Technology priorities and provide operational excellence in the end user space in India, Australia & Singapore. I am responsible for managing multimillion dollar budgets, expanding IT operations in APAC, creating sustainable and scalable support channels, and IT process engineering, partner and vendor management. Responsible for recruiting, nurturing talent to provide innovative IT Service delivery.Key Accomplishments♦ Grew end user team from three to 15 personnel, consolidated IT budget for Asia Pacific region to extent of US$ 3.6 million, and drove CEO and external events across Asia Pacific region ♦ Developed IT infrastructure for new office spaces in Bengaluru (800 seats), Singapore (100 seats), and Sydney (100 seats) ♦ Setup a virtual IT Service Desk in Bengaluru increasing availability to 95%, improving first call resolution rate from 57% to 85%, and improving net promoter score from 50 to 85+♦ Also, created IT support roles in Singapore and Australia to support sales and marketing♦ Automating repetitive tasks reducing the effort and turnaround time by 80%♦ Led efforts for IT integration after acquisition of KDK Software (in India), Invitco Software (in Australia) and Acrede (in Singapore) ♦ Drove separation processes for de-merger of Intuit Financial Services from Intuit Inc. ♦ Program managed change and deployment of end user productivity tools such as ServiceNow, Blue Jeans, Jabber, and Box, Multifactor Authentication, and others across APAC♦ Devised a new IT vendor management policy and framework, reducing delivery time from six weeks to less than three weeks ♦ Reduced software testing cycle time by 50%+ through development and deployment of a testing platform using virtualisation solutions ♦ Designed and developed enterprise application access solutions with ESX, Citrix XenApp, provisioning servers, and ecosystem to support 5,000 users Show less

Design, Architect and Build Virtual Infrastructure. Design, Build and Operate Virtual Desktop Services for 5000 users.

• Planning, Designing and Implementation of Virtual Desktop Infrastructure with all the required technologies like Citrix, VMware, Appsense, RES, and tailor made for each customer.• Creating solution designs with various technologies to provide comprehensive solution in Virtual Desktop and Virtual Application space• Working with technology vendors to understand present and future roadmaps• Establishing customer service model to support Virtual Desktop Infrastructure.• Creating… Show more • Planning, Designing and Implementation of Virtual Desktop Infrastructure with all the required technologies like Citrix, VMware, Appsense, RES, and tailor made for each customer.• Creating solution designs with various technologies to provide comprehensive solution in Virtual Desktop and Virtual Application space• Working with technology vendors to understand present and future roadmaps• Establishing customer service model to support Virtual Desktop Infrastructure.• Creating and Executing Functional, and regression test cases, recording the results.• Managing offshore team and responsible for on-time delivery of offshore tasks.• Cross functional coordination to fix the defects in various modules• Reporting to management about Deployment and Testing status• Designing Application virtualization solutions with App-v, XenApp and other ecosystem toolsAccomplishments• Key member of team that was the first team to design a virtual desktop solution for a client • Built a demonstration of virtual desktop suite for Demo for Gartner Magic Quadrant • Reduced solution implementation time by more than 50% by developing templates for replication of virtual desktop and virtual application solutions & Documented best practices for reducing hardware and software incompatibility issues• Worked as pre-sales consultant to map business requirements to technical in managed services model for End User Solutions• Spearheaded efforts for migration of 2,000+ applications from Windows XP to Windows 7 and drove cost optimisation projects to move tickets to lower resolution levels (3210) for clients • Received ‘Best Trainer’ award for successfully training employees on new technologies Show less

Performed application repacking for Windows using Wise Package Studio 5.0 for several platforms of Windows such as XP, 2000, and servers. Also, repackaged for different client environments.

Provide leadership to a team of 25 professionals for delivery of IT services to Intuit’s workforce across India, Singapore, and Australia. Plan, budget, and manage IT needs to deliver business outcomes – setting up new office spaces, service delivery, and process engineering. Drive cross-functional collaborations to achieve strategic priorities.Foster relationships with customers, business partners, and vendors. Recruit, train, and coach team members for encouraging innovation and… Show more Provide leadership to a team of 25 professionals for delivery of IT services to Intuit’s workforce across India, Singapore, and Australia. Plan, budget, and manage IT needs to deliver business outcomes – setting up new office spaces, service delivery, and process engineering. Drive cross-functional collaborations to achieve strategic priorities.Foster relationships with customers, business partners, and vendors. Recruit, train, and coach team members for encouraging innovation and continuous improvement in end users’ experiences. Show less

Sales of banking retail assets - Home and Personal loans.