Phil Neal Email & Phone Number

Didcot, Oxfordshire, Gb

London, Gb

• Introduced and produced weekly and monthly management reporting, including monthly dashboard and operational status reports• Introduced Major Incident Management processes, including documenting, presenting to the company executives, and carrying out RCA’s & reporting to audit and compliance• Management of Service Desk team including support of the desktop environment• Management of Application Support team• Management of Infrastructure team, responsible for all servers, networking, storage and backups for both cloud and on-premise locations• Management and ownership of production platforms, including Microsoft Azure, AWS, Office365, internal infrastructure, software deployment & patching, and the IT ticketing system• Working closely with the IT Security team to deploy vulnerability scanning, software patching, and we content filtering solutions

Bracknell, Berkshire, Gb

Responsible for transforming Infrastructure and Operations across Europe to: Drive business growth & deliver new multi-channel capabilities; deliver cost savings & productivity; implement new operating model; build future strategy.

Bracknell, Berkshire, Gb

Sally Beauty Holdings merged 4 wholly owned subsidiaries, in Europe to create Sally Europe. I now run the Infrastructure & Operations teams across Europe. Sally Europe own circa 460 stores in 7 countries in Europe.

Bracknell, Berkshire, Gb

Reporting to the IT Director (CIO), managing IT Operations and Infrastructure teams for Sally Salon Services Ltd.Management of both Service Desk (1st and 2nd line) & Infrastructure teams (15 staff in total)- Responsible for all datacentres, servers, storage, backups, networks including service, support, and standards- Introduction of new standards, policies and process to manage infrastructure and service- Management of 3rd party vendors to provide infrastructure related hardware and servicesStaff management including recruitment of new staff and knowledge transfer between teamsResponsible for both fixed and mobile telephony across entire estateResponsible for software asset management including auditsDesktop architect and major stakeholder on all infrastructure and desktop projectsActive member of the IT Change Advisory BoardImplementation and publication of IT roadmapIntroduction of ServiceNow (incident, request, change, problem) platform including processes to manage serviceManagement of IT budget

Maidenhead, Berkshire, Gb

Responsible for all IT Infrastructure at Rank GroupManagement of all Infrastructure teams both onshore and offshore with both permanent and outsource staff (25 staff in total)- Responsible for all datacentres, servers, storage, backups, networks including service, support, and standards- Introduction of new standards, policies and process to manage infrastructure- Management of 3rd party vendors to provide infrastructure related hardware and servicesStaff management including recruitment of new staff, knowledge transfer to outsourced teams, and reduction of permanent headcount due to outsourcing of ITResponsible for both fixed and mobile telephony across entire estateResponsible for software asset management including auditsDesktop architect and major stakeholder on all infrastructure and desktop projectsActive member of the IT Change Advisory Board Design and publication on Infrastructure roadmapIntegral part of team to migrate online digital gaming platform to new cloud based system in Microsoft Azure

Maidenhead, Berkshire, Gb

Responsible for both End User Computing (desktop) and Networking services.Management of additional team of technology architects and 2nd line support team of up to 5 Network engineers (12 staff in total)Responsible for all network support, standards and projects- Consolidation of multiple data centre rooms into one- New network infrastructure in all bingo halls and casinos- Introduction of new standard network configuration for all new offices- Management of 3rd party vendors to provide network related hardware and servicesStaff management including recruitment of new staff and relocation of current staff to single office locationResponsible for both fixed and mobile telephony across entire estate

Maidenhead, Berkshire, Gb

Responsible for End User Computing (desktop) services.Managing a group of technology architects and 2nd line support team of up to 6 engineersIntroduced new method of incident management to desktop team, reduced active incident tickets from over 300 to less than 100Recruitment of staff to build teamResponsible for all desktop standards and projects- Global laptop and desktop hardware standards- Global client computing software image- Deployment of Windows 7 including new deployments and the migration from Windows XP to Windows 7 for both clubs and corporate offices- Management of 3rd party vendors to provide desktop related hardware and servicesActive member of the IT Change Advisory Board Spearheaded introduction of desktop management solution

Sunnyvale, Ca, Us

Managing a group of technology architects and 3rd line support teams of up to 7 engineersResponsible for email globally including a 3rd line support team of up to 7 virtual team membersResponsible for the migration of email services to the cloud using Microsoft Office 365Deployment of a new IT supported Macintosh environmentResponsible for all desktop standards and projects for both Windows and Macintosh- Global laptop and desktop hardware standards- Global client computing software image- Deployment of Windows 7 including new deployments and the migration from Windows XP to Windows 7- Management of 3rd party vendors to provide desktop related hardware and services- Full disk encryption including the taking over control and support of existing solutionActive member of the IT Change Advisory BoardRegular meetings with other global support teams to provide project and status updatesTrusted advisor for all things desktop including the infrastructure and application areasRecruitment of staff in different global locations to build the teamIntegral part of the forming of a Desktop Strategy and Roadmap for the next 3 years

Sunnyvale, Ca, Us

Managing a global group of 5 technology architects and 3rd line support engineersManaging a group of 5 2nd line Helpdesk support engineers covering Europe, Middle East & Africa (EMEA) including reporting, statistics and escalation managementEurope, Middle East & Africa Site Leader liaising with the EMEA regional management attending quarterly meetings reporting on IT projects and being regional escalation point for ITManaged transition from a contracted to a permanent Helpdesk workforce for EMEARecruitment of staff in different global locations to build both teamsResponsible for all desktop standards and projects for Windows- Global hardware refresh programme including providing global software image and data migration processes- Rationalisation of desktop environment from multiple images and hardware options to 1 global standardManagement of the deployment of a global software self-service web portalManagement and design of a global IT asset tracking system for desktops and laptopsManagement and design of a global email alias management systemManaged upgrade from Microsoft Systems Management Server (SMS) to Systems Centre Configuration Manager (SCCM) including transition from physical server to virtualDeployment of 802.1x network client software using JUNOS Odyssey including the design of client security checks and extensive testingDesign and publication of a Client Technology roadmap

Sunnyvale, Ca, Us

Various positions in Juniper - started as a Windows Infrastructure Architect working Dublin, Ireland. Moved to be more focused on the Desktop. Worked on all levels of support, architecting, leading and working on projects. Projects include PC Refresh (PC to PC and Mac to PC) and deployment of Microsoft Systems Management Server on a global basis.

San Jose, Ca, Us

Started at Pro-Bel as IT Support Engineer while still on a YTS training scheme. Was offered a permanent position once leaving the YTS. Did all levels of support on all systems and infrastructure.