Nhi Nguyen (Jennie) Email & Phone Number

Australia

Victoria, Australia

• Conducted digital capability assessments to identify strengths and weaknesses, recommending solutions like online banking platforms.
• Developed strategies to enhance digital capabilities, focusing on improving customer journeys through mobile apps/ digital journeys.
• Identified opportunities for AI and emerging technologies to aid in digital transformation for improved risk management and compliance.
• Assisted the Business Development team in Vietnam and drove sales efforts in APAC countries.
• Crafted documentation for sales pitches and product Q&A sessions, maximizing impact. Engaged in meetings to tackle product-related questions, boosting sales strategy and client engagement.

Ho Chi Minh City

• Managed diverse client portfolios for banks, consumer finance, and fintech companies from Vietnam, Europe, and Asia, ensuring high customer satisfaction.
• Advised on organizational change for digital transformation, guiding clients through new technology adoption and business process redesign.
• Achieved a YoY growth of 36% by addressing customer inquiries through personalized solutions and utilizing omni-channel communication.

Ho Chi Minh City

• Conducted assessments to identify strengths and weaknesses in HR strategies, offering insights for improved talent management.
• Developed and executed HR strategies focusing on recruitment, onboarding, and retention to enhance organizational effectiveness.
• Provided talent advisory services aligning talent management with organizational objectives and transforming sourcing into a strategic enabler.

Ireland

• Developed a growth strategy for Rosderra Irish Meats, analyzing market research to identify opportunities for international expansion.
• Executed the strategy, leading to a successful entry into new markets and increased revenue for the company.
• Collaborated with cross-functional teams to ensure the strategy aligned with company goals and objectives.

County Dublin, Ireland

Vietnam

• Developed and deployed sales promotions using gamification techniques to increase product visibility and sales.
• Managed inventory and distribution contracts to ensure compliance and optimize regional goods regulation.
• Conducted market and competitor analysis using tools such as DMS and BI Oracle to inform strategic planning.

Vietnam

• Managed marketing planning and budget for Microsoft in Vietnam.
• Executed successful promotional programs across business segments.
• Implemented targeted marketing activities to drive awareness, lead generation, and customer loyalty.
• Recognized with the General Manager Award for Outstanding Achievement in Planning and Execution in 2014.

• Assisted in managing supply chain system from main suppliers to key accounts in 35 countries, worked with overseas clients and factories in logistics and fulfilment for big retailers worldwide: Amazon, Target (USA).
• Assisted in the planning and implementation of a customer experience management program to foster customer loyalty.
• Assisted customers to resolve approximately 70-120 tickets per working day, specializing in logistics and hardware questions, coordinated and maintained efficient communication with warehouse/fulfillment team based in.

• Arranged over 180 meetings between Malaysian and Vietnamese companies in Business Matching Session
• Tracked, managed and update the data for over 300 potential customers for future events
• Worked as an interpreter for business matching meetings and exhibitions + Vietnam International Franchise & Retail Exhibition, 2013 + Malaysia - Vietnam ICT Forum, 2012 + VIETNAM EXPO 2011 – 2013# Malaysia - Vietnam.

Master Of Science (Msc), International Business

Activities and Societies: - Full scholarship awarded by Irish Aid IDEAS Programme for postgraduate study in Ireland - 3rd Place Winning.

Bachelor'S Degree, International Business/Trade/Commerce