Nhi Nguyen (Jennie) Email & Phone Number

Australia

Victoria, Australia

• Conducted digital capability assessments to identify strengths and weaknesses, recommending solutions like online banking platforms.• Developed strategies to enhance digital capabilities, focusing on improving customer journeys through mobile apps/ digital journeys. • Identified opportunities for AI and emerging technologies to aid in digital transformation for improved risk management and compliance.• Assisted the Business Development team in Vietnam and drove sales efforts in APAC countries.• Crafted documentation for sales pitches and product Q&A sessions, maximizing impact. Engaged in meetings to tackle product-related questions, boosting sales strategy and client engagement.

Ho Chi Minh City

• Managed diverse client portfolios for banks, consumer finance, and fintech companies from Vietnam, Europe, and Asia, ensuring high customer satisfaction.• Advised on organizational change for digital transformation, guiding clients through new technology adoption and business process redesign.• Achieved a YoY growth of 36% by addressing customer inquiries through personalized solutions and utilizing omni-channel communication.

Ho Chi Minh City

• Conducted assessments to identify strengths and weaknesses in HR strategies, offering insights for improved talent management.• Developed and executed HR strategies focusing on recruitment, onboarding, and retention to enhance organizational effectiveness.• Provided talent advisory services aligning talent management with organizational objectives and transforming sourcing into a strategic enabler.

Ireland

• Developed a growth strategy for Rosderra Irish Meats, analyzing market research to identify opportunities for international expansion.• Executed the strategy, leading to a successful entry into new markets and increased revenue for the company.• Collaborated with cross-functional teams to ensure the strategy aligned with company goals and objectives.

County Dublin, Ireland

Vietnam

• Developed and deployed sales promotions using gamification techniques to increase product visibility and sales.• Managed inventory and distribution contracts to ensure compliance and optimize regional goods regulation.• Conducted market and competitor analysis using tools such as DMS and BI Oracle to inform strategic planning.

Vietnam

• Managed marketing planning and budget for Microsoft in Vietnam.• Executed successful promotional programs across business segments.• Implemented targeted marketing activities to drive awareness, lead generation, and customer loyalty.• Recognized with the General Manager Award for Outstanding Achievement in Planning and Execution in 2014.

• Assisted in managing supply chain system from main suppliers to key accounts in 35 countries, worked with overseas clients and factories in logistics and fulfilment for big retailers worldwide: Amazon, Target (USA), Buffalo (France)• Assisted in the planning and implementation of a customer experience management program to foster customer loyalty. • Assisted customers to resolve approximately 70-120 tickets per working day, specializing in logistics and hardware questions, coordinated and maintained efficient communication with warehouse/fulfillment team based in San Francisco, USA

• Arranged over 180 meetings between Malaysian and Vietnamese companies in Business Matching Session • Tracked, managed and update the data for over 300 potential customers for future events• Worked as an interpreter for business matching meetings and exhibitions + Vietnam International Franchise & Retail Exhibition, 2013 + Malaysia - Vietnam ICT Forum, 2012 + VIETNAM EXPO 2011 – 2013# Malaysia - Vietnam ICT Forum May 24, 2012 - Arranged nearly 180 meetings between Malaysian and Vietnamese companies in Business Matching Session- Got more than 300 potential customers’ contact # Marketing Officer Recruitment February – April 2012 - Received, organized and analyzed CV before sending to senior recruiters, prepare list of candidates who will be tested and interview- Set time and room for interview and contact to candidates in order to come- Mark the test of candidates and record the result to pass over to senior recruiters# VIETNAM EXPO 2011 December, 2011 ==- Built databases of over 100 potential Vietnamese companies- Assisted over 10 Malaysian companies in VIETNAM EXPO to have contracts with Vietnamese companies

Master Of Science (Msc), International Business

Activities and Societies: - Full scholarship awarded by Irish Aid IDEAS Programme for postgraduate study in Ireland - 3rd Place Winning.

Bachelor'S Degree, International Business/Trade/Commerce