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A highly experienced Operations and Client Service leader who enjoys delivering significant change through intuitive people leadership.Skilled at recruiting exceptional talent, developing them through coaching and moulding a culture of high morale and service standards.Known for a transparent approach, values based leadership, communicating openly and honestly, being calm under pressure and for a natural interest in people and their growth. Has received recognition for bringing teams together and maintaining engagement during periods of significant business change.A hands-on and detailed approach is used to deliver consistent, high quality client service. Discipline of process and a strong risk attitude deliver results during significant spikes in volume and tight deadlines.Uses considerable experience in financial services and funds management to find creative solutions to problems; Specialties:• Team and business leadership• Transforming process• Enhancing culture and motivation• Talent development• Client service and relationships• Financial services & funds management operations• Change management• Dispute resolution
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Chief Operating OfficerGsfm Pty Limited Sep 2014 - PresentSydney, AustraliaResponsible for Operations, Compliance and Finance functions, including oversight of fund administration, custody and unit registry providers. -
Division DirectorMacquarie Group Jul 2006 - Aug 2014Sydney, AustraliaMacquarie Specialist Investments offers a range of structured products to retail investors. Products offered include a combination of loans, managed funds, shares and options. Responsible for leading all aspects of client service in a business which has experienced high growth rates. Annual volumes are concentrated in short offer periods and the management of considerable spikes in activity has been a key feature of this role. Changing the operating model to focus on the cost effective delivery of bespoke products has brought material cost savings to the business. As the client advocate, have delivered cultural change, using discipline of process and detailed management to deliver consistency and quality to the client experienceDriven operational strategy as a member of the Executive Committee of the business. -
Head Of Operations, Associate Director, Margin LendingMacquarie Group Jan 2004 - Jun 2006Sydney, AustraliaThe focus in this role was the establishment of processes and systems for a young but rapidly growing business; providing leadership and direction to improve delivery against the client service charter from 60% success to 99% by:-• Consolidating teams into a single location and establishing specialist functional teams resulting in an improved operational risk framework and a scalable delivery of client service.• Development of a credit decision system, with automated account opening processes• Migration of clients onto new loan administration system• Led change to create a service culture including daily reporting of performance against published client service standards,
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Chief Operating OfficerAm Corporation Sep 2002 - Sep 2003Sydney, AustraliaAM Corporation offered an investment product range primarily within the superannuation regime, through independent financial planners. The company served 185,000 investors.The primary focus of this role was to lead the delivery of consistent, high quality client service while preparing the company for a change of ownership. Following the sale of the business, the focus was on staff retention and engagement as functions were integrated with the purchaser's existing structure.Oversight and direction of the client service and technology teams, comprising 180 staff.
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Chief Operating Officer - Perpetual InvestmentsPerpetual Limited Jun 1999 - Sep 2002Perpetual Investments is the funds management division of Perpetual. Providing oversight and direction of all unit registry functions and contact centre operations, this rapidly growing business required a total overhaul of systems from order execution and mandate monitoring through to registry and fund accounting.As the commercial manager, monitoring the performance of specialist suppliers of custody, portfolio administration, and investment accounting services;Oversight of the compliance function responsible for due diligence and production of offer documents as well as mandate and compliance plan monitoring;Financial management of the division; negotiating contracts, budgeting, forecasting, and management accounting. -
Head Of Custody OperationsPerpetual Limited Feb 1994 - Jul 1999Sydney, AustraliaOversight and direction of this division of the Perpetual Group, providing custody and investment administration services to clients of all lines of business of the Perpetual Group.Transition of the business from a federation structure into a national business, analysing processes across 18 independent teams, and development of standardised processes for each of the functions together with a risk control framework;Delivery of consistent, quality service during a period of structural redesign.
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Divisional Manager Accounting, Corporate TrustPerpetual Limited Dec 1990 - Feb 1994Sydney, AustraliaResponsible for financial reporting and controls for corporate trust clients. Member of the project team that redesigned the structure of the Corporate Trust business, transforming from a federation of 6 state based businesses into a single national business.
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Company Secretary & Division Manager Finance & Administration - QldPerpetual Limited Dec 1988 - Dec 1990Brisbane, AustraliaResponsible for all company secretarial functions for the Qld group of companies. Also responsible for the finance and administration fuctions for offices in Brisbane, Toowoomba, Townsville and Gold Coast.
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Group AccountantPerpetual Limited Jul 1987 - Dec 1988Sydney, AustraliaResponsible for the production of all statutory reporting and management accounts.
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AccountantPerpetual Limited Jul 1984 - Jul 1987Sydney, Australia
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Business AnalystSoftware Partners Feb 1984 - Jul 1984Sydney, AustraliaRemote help desk for integrated small business software; consultancy support to small and medium sized businesses
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Group AccountantMascot Galvanising Works Oct 1981 - Feb 1984Sydney, AustraliaFinancial management of privately held group of companies including management of debtors, creditors, payroll, semi-precious metal stocks, hedging of commodity exposures.
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AccountantIbu Ransom & Associates Dec 1977 - Oct 1981Sydney, AustraliaChartered accounting practice; bookkeeping, preparation of tax returns, external audits.
Peter Nichols Skills
Peter Nichols Education Details
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Macquarie University - Graduate School Of BusinessGeneral Management -
Kuring-Gai College Of Advanced EducationAccounting
Frequently Asked Questions about Peter Nichols
What company does Peter Nichols work for?
Peter Nichols works for Gsfm Pty Limited
What is Peter Nichols's role at the current company?
Peter Nichols's current role is Chief Operating Officer at GSFM.
What is Peter Nichols's email address?
Peter Nichols's email address is pe****@****rie.com
What is Peter Nichols's direct phone number?
Peter Nichols's direct phone number is +614105*****
What schools did Peter Nichols attend?
Peter Nichols attended Macquarie University - Graduate School Of Business, Kuring-Gai College Of Advanced Education, St Augustine's College - Sydney.
What skills is Peter Nichols known for?
Peter Nichols has skills like Financial Services, Management, Investments, Change Management, Equities, Risk Management, Leadership, Business Process Improvement, Financial Risk, Finance, Stakeholder Management, Banking.
Not the Peter Nichols you were looking for?
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Peter Nichols
Forbes, Nsw -
1caltas.com.au -
2gmail.com, thepalladiumgroup.com
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