Patricio Nogoy Email & Phone Number

Perth, Wa, Au

Perth, Australia

Perth, Western Australia, Australia

Perth, Australia

• Provided help desk support via telephone and email communications with end-users• Performed troubleshooting of system issues, entering support tickets on help desk system• Schedule engineers to visit the client for server maintenance and some installation tasks.• Processing of return to vendor IT equipment (RMA)• Monitoring of daily data backups (ShadowProtect and DataKeeper application)

Perth, Australia

• Worley Parsons - Dell hardware system roll-out: worked closely with IT officers and do the full cycle of implementations within business offices across Perth Central Business District. • UGL Limited - Dell hardware system roll-out: worked closely with IT asset managers to implement SOE and hardware rollouts for them. Total of 7 desktop and 4 laptops was securely rolled out.• Australian Taxation Office - Installed new 400 DELL LCD units with software updates.• UON website - re-designed to meet web 2.0 standards.• Web site design and application development for injuryConnect.com.au to meet the best practices of a web 2.0 content layout.• Rio-Tinto business projects - Created design solution of Power-point presentation and FBT Motor Vehicle Declaration application banner. • Created Graphic-User-Interface for Checking System of WeBuyDVDs.co.uk.

Pasig City, Philippines

• Coordinate the implementation of projects as per iRipple Project Management Frameworks;• Liaising with Client and internal contacts to achieve Project milestones.• Executed Purchase Orders for 3rd Party products and keep associated records• Organise and update issue registers (using sitehelpdesk)• Coordination with business stakeholders to address their requirements as required for the project.• Assisting the Project Manager in updating the weekly and monthly reporting requirements of the project.• Provided technical training course to the end users and stakeholders.

Quezon City, Philippines

• Testing of 145 UAT Test cases per day, and execution of Test analysis for Asia Pacific Counties.• Monitoring of Test cases that has errors in it and follow up on created reports to the stakeholders.• Processing of NiceLife applications and requests for TOPS payment for IBM JAPAN HR Department.• Administration support work for Japan Benefits work management team.