Established and ran the People Ops & Program Management team supporting 45+ person national Advisor Marketing department which provides branding, website and marketing services to 800+ financial advisors and firms. Oversaw change management, performance measurement, systems evaluation, training and technology adoption for 30+ strategic process improvements that increased employee engagement, productivity, and talent retention.Reduced average new hire ramp up time 66% by building a self-service training hub and customizable onboarding plans for managers, which increased employee engagement, productivity, and collaboration by 50%.Implemented new anti-discrimination policies and procedures, in partnership with VP of DE&I, to ensure all employees felt safe, respected and welcome.Improved work quality 30% and achieved 90-day production KPIs by sourcing a new creative agency partner that could scale with us, doubling creative team capacity and re-engineering and implementing new work intake, CRM system, and selling processes in response to feedback.Reduced average errors to less than 5% and achieved 100% customer satisfaction rating two years in a row by transitioning department from Excel-based work trackers onto enterprise project management system; attained 100% process adoption. Enabled major technology platform change management project to start and finish on time by overseeing complex communication campaign that successfully informed and prepared 2,000 users for the transition. Fostered sense of community for multi-location team of remote & hybrid workers by providing psychological safety, promoting a culture of equity and inclusion, democratizing processes and recognizing & rewarding wins.Consulted and provided subject matter expertise for 5 enterprise-level people and technology initiatives.

Building a free, online library of real people's lived mental health stories to create awareness, solidarity and hope for those who are struggling with mental health conditions.

Expert in: - Crisis Management- Diplomacy- Empathic Leadership- Active Listening- Navigating Ambiguity- Problem Solving- Verbal Communication

I am proud to serve as a volunteer member of the Motherhood Community convened by Moms First.

Renaissance Moms is a directory, movement and collective of progressive people and organizations who are fiercely committed to disrupting and solving the U.S.'s biggest crises with a people- and planet-first approach.

A 25-member taskforce of mental health experts and advocates convened to work on a white paper to transform how organizations approach mental health and well-being in the workplace. (See Projects for white paper link)

Directed all UX work for CitizensBank.com and business priorities with remote team of designers, researchers, and engineers. Navigated the team through period of high ambiguity, organizational transformation and global pandemic. Developed and executed UX modernization strategy and roadmap for executive leadership. By the time my contract ended, this team was the most sought after by the senior leadership for project work. KEY ACHIEVEMENTS:Improved overall virtual team morale, productivity and employee engagement 85% by leading with empathy, cultivating a culture of recognition and accountability, using Agile scrum methodology and Atlassian products to establish and protect work priorities, giving team members autonomy, and facilitating cross-functional collaboration, which accelerated productivity and improved work quality 3x.Helped senior management achieve their sales conversion goals by leading research, design, and front-end development for a critical website modernization program, delivering 12 new webpage components on time and within budget, stabilizing platform code, and enabling cleaner, modern, mobile-friendly, and intuitive product pages on citizensbank.comProvided detailed KPI dashboards and OKR analyses to executive sponsors, translating data into actionable insights that aligned projects with organizational goals. Drove 75% increase in demand for UX team’s work across the bank's 12 business units, by conducting interactive roadshows, earning trust and strengthening relationships with 20+ senior stakeholders, increasing transparency into work, meeting deliverables, and rallying everyone around a shared purpose for the work. Successfully led change management for a new internal UX agency start-up by transitioning teams from a waterfall to a Scrum model, coaching and training them to adopt a cohesive Agile approach that improved delivery, enhanced collaboration, and received positive stakeholder and customer feedback.

Partnered with executive and business stakeholders all over the world at an award-winning global management consultancy on 50+ projects. Managed 5-person team, that supported entire organization to plan and execute best-in-class regional web experiences to achieve marketing and recruitment objectives. KEY ACHIEVEMENTS:Increased qualified recruiting and talent acquisition leads by 40% and improved employer brand equity by using data analysis, user feedback and best practices to maintain a competitive, influential, user-friendly global site.Recruited, trained, managed, and mentored 20+ global team members, crafting job descriptions, conducting interviews, administering performance reviews, and fostering an inclusive, engaging environment that emphasized organizational culture and values, creating a high-performing and happy team.Achieved 100% employee satisfaction scores six years in a row by leading employee engagement, organizational culture, professional development, employee recognition and social engagement initiatives for my team. Accelerated new employee ramp-up time and value delivery by 40%, increased employee engagement 50% across department by creating and conducting new-hire training, learning, and development programs for large global marketing department; resulted in higher-performing, more productive teams.Developed and implemented innovative DEI and native language strategies for bain.com by building strong relationships with peers on six continents to understand their unique cultural, linguistic, design and market needs. Planned, led, and managed multiple large-scale website projects concurrently; Successfully built and launched 5 fully translated versions of bain.com on a new Saas platform on schedule and budget.Drove digital innovation by exploring and piloting new tools and technologies like personalization, A/B testing, automation, etc.

Created and executed regional people & product marketing strategies for Bain offices across 6 continents. Ensured unique brand and messaging authentically communicated the value of our people-focused culture. KEY ACHIEVEMENTS:Led talent acquisition project to integrate separate careers site into Bain.com resulting in 3x increase in job applications after validating the need for a centralized, and more intuitive user experience with research and data analysis. Developed automated digital marketing reports for executive leadership, providing tailored recommendations based on performance metrics analysis to help business units optimize and grow their digital presence. Increased web team’s productivity 60% by developing and conducting a global systems training program that taught site owners to update web content independently.Launched new product, Inspirational Leadership System for a Senior Partner at the firm; Project managed, designed and built Bainleadership.com, resulting in 40 qualified business leads the first year.Increased web team’s productivity by 40% by developing system training program that taught site owners to update web content independently.

Partnered with marketing staff in all of Bain's 50+worldwide offices to execute online marketing strategies for their regional microsites on bain.com. Conducted user trainings and expanded digital marketing L&D for Global Marketing staff. Collaborated with Global Marketing and web agency to redesign and transition bain.com to new CMS/platform. Rebuilt all global office websites on the new system and produced a suite of training materials that increased user comfort with system and speed to market, while significantly reduced errors. Managed website upgrade projects for Bain's German and Swiss websites (www.bain.de and www.bain-company.ch) and www.bain.fr, which included developing project plans, scope documents, project schedules, reports for executive sponsors and system trainings.Doubled global colleagues’ digital marketing knowledge by organizing experience sharing and professional development events and managing an extensive library of systems and training documentation.Designed and ran the quarterly Digital Marketing Internship Program for 7 years; hired, supervised, trained and mentored interns to give them meaningful responsibilities and learning experiences to help them prepare for full-time careers.

Solely responsible for evaluating, recommending and executing all marketing initiatives for AirCare. Developed and implemented 2010 strategic marketing plan and budget. Managed marketing budget and tracked expenditures.Redesigned and rebranded AirCare's entire suite of marketing materials (brochures, folder kits, mailers, apparel, promos, stationary, etc).Oversaw implementation of website enhancements, content management system and search engine optimization strategy.Planned, drafted, and executed all direct mail and monthly e-newsletter campaigns.Researched strategic partnership and lead generation opportunities. Brand management, ad design and placement, customer/vendor database maintenance.

Drafted marketing budget and strategic plan to effectively align with CEO’s organizational goals.Managed corporate website redevelopment project--concept to launch--to ensure a consistent look for the brand nationwide.Created branded templates for all multifamily marketing materials and a Style Guide for use organization-wide.Managed development of Northland Online Store: a central ordering portal for branded marketing collateral.Designed marketing collateral for departments including Commercial, Finance, and Development.Researched, developed, and proposed a new corporate charitable giving model; launched and Chaired the Northland Social Committee to enhance employee morale; won 2007 Spirit Award.Developed Marketing intern program; recruited, trained, managed, and mentored all interns.Planned events, maintained website and press database; cultivated vendor and agency relationships; ran Google Analytics reports for website; efficiently managed a wide range of marketing projects on as needed basis.

Supported seven Senior Managers and team of 40+ people; served as key liaison between Managers, vendors, and clients. Created client/investment presentations, maintained budget spreadsheets, tracked project plans. Developed a new team member training program to help expedite the onboarding process; the program attracted attention across the firm and was subsequently used as a “new hire” model for other departments.Member of IS Social Committee and Charitable Fund Grant Recommendation Committee.

Helped managers acquire several new accounts by redesigning firm’s new-client-pitch presentation Maintained Access database of over 2,000 newspapers and publications whose profiles were used for media placement recommendations Researched information for launch of Cloth Court’s new website: www.Mediaknowhow.com