Responsible for ensuring customer success in every engagement and implementation of Coupa. Coupa is a Saas offering that has proven to make companies more profit by amplifying their spend power. The tool is designed with the end user in mind and that's what makes it so successful. The Professional Services team works side by side with each customer to meet timelines, manage deliverable, and ensure success.

Responsible for championing and mentoring quality and Six Sigma tools within the Power Generation Service IT P&L. Established a game-changing initiative to improve the efficiency of a gas turbine field engineer by 20%, equating to $2 MM in outage cost savings. Achievements:- Completed certification exam of Six Sigma DMIAC & Lean- Mentoring 6 Greenbelts to ensure strong understanding of process improvement & Six Sigma Tools- Performing time motion studies of the end to end outage execution by a field engineer- Obsoleting an 11.5.8 instance of Oracle through integration defect elimination & redesign - Eliminated $600k in application and back office base cost

Responsible for several gas turbine services initiatives and IT implementations for a $12 billion P&L. Introduced contemporary and innovative applications, bringing over $1 MM in business benefit.Achievements- Managed a multi-year program budget of $11 MM, tracking to within 6% of planned budget by year end close. Established a robust financial tracking process to empower the team to manage program spend monthly- Enabled a 47% reduction in the gas turbine outage condition based maintenance process, increasing execution and eliminating 1.5 MM in base cost due to process redundancies and disparate systems- Implemented a force.com application, ServiceMax - GE's first cloud based field services application, bringing $1.1 MM in benefits through improved field engineer assigned time and application obsolescence. Delivered the application within 5 months, a reduction of 42% in typical GE SDLC cycle time

Responsible for leading and supporting 4 major Wind parts and field services business evolutions through Oracle ERP implementations, enabling the business to increase warehouse throughput and manage inventory achieving over $10 MM cost out.Achievements- Initiated a $611K program to implement a global Oracle WMS for the Wind Parts business, expected to bring $1MM dollars in benefits through improved inventory turn, warranty efficiency, and part management- Implemented Maximo 7.1.1.5 for the US Wind field services tooling business, promoting capital tool compliance, improving tool calibration, and tool tracking, preventing year over year tool loss of $600K- Increased visibility to defective parts inventory and increased supplier recovery opportunities by $2MM for new parts and $7MM for used parts inventory with Oracle Quality- Managed three cross functional business teams to drive serialization of inventory to improve wind turbine configuration management, enabling the commercialization of wind turbine configurations- Led data conversion and successfully migrated the Americas Wind Parts business from a legacy ERP system to Oracle E-business 11i

Responsible of leading IT projects across two GE businesses through 4 six-month rotations as part of one of GE’s exclusive world class leadership programs. Obtained Greenbelt certification.Achievements- Deployed and led testing of GE’s first online/offline time carding tool for gas turbine field services engineers- Led numerous enhancements to support GE’s Power and Water engineering product level management process - Managed the introduction and report development of Cognos Report Net for GE Aviation’s Finance group, reducing and simplifying legacy reports by over 90%- Implemented GE Wind’s first external customer facing parts ordering tool