Peter Rea Email & Phone Number

Vancouver, British Columbia, Ca

Responsible for teams that support and maintain systems for Radiology, Cardiology, Lab and Specialty areas for Regional Clinical Solutions, IMITS. Key responsibilities:● Leadership for operations support for clinical applications● Strategic planning and clinical application life cycle management● Input and direction on project and operational steering committees● Business relationship management with provincial and regional clinical programs

Vancouver, British Columbia, Ca

Provided leadership supporting regional clinical solutions and applications for PHSA, VCH and PHC, including the Clinical and Systems Transformation project (CST):• Sustainment and capital planning strategies for regional clinical applications: • Acute and Ambulatory, Primary Care and Community, Ancillary Information Solutions• Delivery planning and coordination for the IMITS tasks relating to site activation• Collaboration and coordination with CST leadership on IMITS deliverables and overall support of the project

Vancouver, British Columbia, Ca

Promoted to manage IT and business support teams for Radiology, Cardiology and Diagnostic Imaging at Vancouver Coastal Health Authority and Provincial Health Services Authority● Responsible for Provincial operation and delivery of Peer Review and Diagnostic Image Viewer ● Provide oversight of operating and project budgets● Responsible for recruiting and workforce planning for team and project activities

Vancouver, British Columbia, Ca

Provide leadership, mentorship and direction for Provincial Diagnostic Imaging Viewer Team● Facilitate communication and cooperation between Health Authorities for project and operational activities● Assess and facilitate implementation of operational maintenance workflows for PDIV systems in Health Authorities● Provide input into operational and project budgets● Present regular updates and presentations to Executive Committees, CIO Councils, Ministry of Health and eHealth Leadership● Recruiting and workforce planning for team and project activities

Nashville, Tn, Us

Promoted to direct the Support Department and a team of managers in areas of Product Development, Strategic Planning,Technical Services, Customer Experience, Regulatory Affairs and Support Operations● Defined department strategic plan, change management, and project planning process● Provided direction to Product Management to ensure product supportability requirements were met, including the creation ofa customer-wide monitoring system to improve pro-active support and reduce case volume● Created employee satisfaction process and benchmarks to monitor and improve employee satisfaction and retention● Managed departmental activities and process surrounding review and auditing by regulatory bodies● Determined yearly budget in accordance with strategic planning● Prepared and presented quarterly performance metrics and dashboards for executive review

Nashville, Tn, Us

Promoted to manage and standardize support practices across support centres in UK, Israel and France● Implemented a Customer Experience Survey across international markets● Successfully created targeted management and improvement of Customer Satisfaction in each market.

Nashville, Tn, Us

Promoted to manage and coach Support Managers and provide departmental leadership in support operations● Designed process and project management for implementation of Oracle client/server upgrades across customer base● Implemented standards and controls for Support Best Practices and led department through industry audits● Successfully recruited, designed and implemented Enterprise support teams and process to meet Service Level Agreementsand needs of large multi-hospital installations and reduce case volume

Nashville, Tn, Us

Promoted to design and manage the first multi-product support team for Radiology Information Systems (RIS) and PictureArchive and Communication Systems(PACS) solutions● Provided team and department management of activities including: recruiting, performance management, customerescalation management, team building activities and succession planning● Coached and mentored team members in customer management, system administration and pro-active support● Prepared and presented quarterly performance goals and achievements for RIS Product Support

Nashville, Tn, Us

Promoted to manage high priority customer accounts through issue management and long term project planning for systemsupgrades, product enhancements, work flow enhancements and scalability reviews● Worked with vendors and internal stakeholders to ensure that service levels and future product demands were met● Provided mentorship and technical support to the support department and customer group specializing in web products● Audited and improved scripting and infrastructure for customer connectivity

Nashville, Tn, Us

Provided remote and on-site systems administration for large scale medical imaging networks in mission critical hospitalenvironments.● Diagnosed software, hardware, database, operating system, feature enhancement, patient care, performance and networkrelated issues● Performed monthly preventative maintenance tasks including database backup management, storage and archivemanagement, scalability management and change management with customers● Worked with 3rd part vendors to ensure that service levels were met for customers product mix● Created and led the first Support Employee Council to improve employee satisfaction

Provided company-wide technical support for employees, customers and network services for 50 million hit per monthfinancial services website● Installed, configured and administered company and customer IT Systems in mission critical environments including email,web and domain administration● Performed monthly preventative maintenance tasks including backup/restoration, trending, performance monitoring andanalysis and scripting of repetitive administration tasks● Provided data center management, server builds, cabling and data center move● Managed vendors to ensure licensing compliance and service levels were maintained

It Diploma, Information Technology And Business Management

Bachelor Of Arts, Management Economics