Pedro Fontes Email & Phone Number

Vila Nova De Gaia, Pt

Porto, Portugal

Identification of Operational Risks; Execution of Controls; Definition and monitoring of Action Plans; Incidents Management; Support in the improvement of the processes in place; Reporting.

Porto, Portugal

Risk management of Suppliers; Support in the definition of action plans and remediation strategies; Update of existing procedures and support in the improvement of the processes in place; Reporting; Update and management of the Travel Policy; Implementation and maintenance of the online booking tool; Support to travel arrangers and travellers and advisory on travel processes.

Porto, Portugal

Definition of the strategy to be adopted in accordance with the Group’s guidelines; Implementation of the International Mobility Security Policy in Portugal; Production of manuals and FAQs to raise awareness of travellers and expatriates in relation to potential risks while on international mobility; Monitoring of Corporate Travel; Communication of travel alerts and risk management.

Porto, Portugal

Management and monitoring of Corporate Travel: accommodation and transportation booking; Maintenance of travellers profiles; Update and management of the Travel Policy; Advisory on travel processes.

Porto And Region, Portugal

Monitoring of service maps and billing; Budgeting; Management of reviews; Management and follow-up of clients orders; Definition of strategies to promote products and services, in order to improve sales; Content management; Management of online stores and reservations; Social Media management; Establishment of partnerships and acquisition of new clients; Other functions and tasks inherent to the Administrative and Commercial processes.

Porto And Region, Portugal

Development of strategies and procedures to ensure the correct coordination of the different departments and teams and services provided in order to guarantee efficient results; Definition of pricing policies, reservations management and host of clients / guests, meeting their requests, before, during and after check-in.

Porto And Region, Portugal

Verification of reservation requests, forwarding them to the correct department; Host of clients / guests (individual, company and groups), according to technical procedures and established standards of attendance, meeting their requests and controlling and closing their accounts; Management and resolution of complaints, aiming to improve the levels of satisfaction.

Porto And Region, Portugal

Reception, preparation, delivery and collection of orders in the rooms; Verification and replenishment of the minibar products in the rooms, registering any item consumption in the respective accounts; Table service; Communication with other departments, forwarding guest requests; Preparation of meeting and events rooms.

Santa Cruz De Tenerife And Region, Spain

An 800-hour internship in various departments, that allowed me to acquire general knowledge regarding their operation and the coordination of the different services and to develop professional and personal skills that might be considered as an added value.