Jenn E. Email & Phone Number

Bothell, Wa, Us

United States

Lead team of Deque's expert strategic consultants. We work with our clients to not only assess their current digital accessibility maturity, but to provide them with guidance, direction, and support in helping them to find opportunities to grow their digital accessibility programs enabling them to create inclusive experiences for their customers.

Greater Seattle Area

Partner with Deque customers to create and implement their digital accessibility programs.

Greater Seattle Area

Program Manager working on ensuring accessibility for features in communication and collaboration products such as Workspace, Duo, Meet, Dialer, Project Fi, and Messages. Focusing on the following areas:Accessibility at Google: Establishing and enforcing Accessibility standards not only across Workspace and Communications products, but being an advocate for all of our users. External Engagement: Working with our external customers and partners to find new ways to support and… Show more Program Manager working on ensuring accessibility for features in communication and collaboration products such as Workspace, Duo, Meet, Dialer, Project Fi, and Messages. Focusing on the following areas:Accessibility at Google: Establishing and enforcing Accessibility standards not only across Workspace and Communications products, but being an advocate for all of our users. External Engagement: Working with our external customers and partners to find new ways to support and improve their product experience. Collaborating with product teams to surface and prioritize outstanding issues or feature requests that will provide a better user experience. Creating better external resources for self support and learning opportunities about accessibility in our products. Accessibility Testing Team: Managing the workflow for a team of expert accessibility testers and providing product teams actionable feedback based on the test on how to make their products not only meet accessibility standards, but exceed them by improving overall usability. We test on a variety of platforms with a variety of assistive technology devices. Release process management: Reviewing accessibility in products and features and providing steps for remediation, prioritizing impact of features and bugs, advising on best practices to implement upcoming features. Process Improvement: Finding new and more efficient ways of handling processes and procedures without compromising - and even better, improving - their integrity or effectiveness. Training and Development: Onboarding new testers and team members to train them on accessibility testing, setting up devices, providing access to resources, and being a mentor on how Google works. Additionally, provide accessibility training to internal teams that want to learn more about accessibility and how to incorporate it into day to day work and communications. Show less

Seattle, Wa

- First line of triage of general security and privacy queues. - Arrange test sites, code repositories, credentials, explaining process. - Provide basic support through information gathering and assessment. - Recommend and drive process optimizations by identifying areas for automation and implement solutions.

Pittsburgh, Pa And Seattle, Wa

- Support, upgrade, and maintain a variety of hardware, applications, and network infrastructure on multiple platforms (Linux, OSX, Windows, Android, ChromeOS, iOS) for an engineering office of over 1500 users. - IT Site Lead of growing Kirkland, WA campus overseeing all aspects of IT expansion, serving as a liaison between multiple teams to execute expansion, and organizing general Fieldtech team coverage and workload.- Led Remote Office Support Group which coordinates and… Show more - Support, upgrade, and maintain a variety of hardware, applications, and network infrastructure on multiple platforms (Linux, OSX, Windows, Android, ChromeOS, iOS) for an engineering office of over 1500 users. - IT Site Lead of growing Kirkland, WA campus overseeing all aspects of IT expansion, serving as a liaison between multiple teams to execute expansion, and organizing general Fieldtech team coverage and workload.- Led Remote Office Support Group which coordinates and provides support for offices without an IT presence in Canada, United States and South America. - Led Accessibility Service Team providing support for users in need of Assistive Technology. - Led Mobile and Chrome service team providing support for user issues, planning of new product and feature roll outs, documentation, and training on Chrome, Android, and iOS platforms. Show less

Pittsburgh, Pa

Provide technical support (hardware, mobile, network, and application) to Engineering office on OSx, Linux, and Windows platform.

Bridgeville, Pa

Conduct telephone interviews for applicants to determine qualifications.Evaluate and analyze applicant experiences by using Targeted Selection process.Train new employees on effective interviewing techniques and computer system.

Performed first level technical support for over 500 Users to staff on site and in branch offices. Assisted in providing and administrating support for hardware. Worked on the testing, training, and rollout of several firm wide applications. Evaluated applications and sought new solutions to streamline processes and cut costs. Provide technical training for all new hires.… Show more Performed first level technical support for over 500 Users to staff on site and in branch offices. Assisted in providing and administrating support for hardware. Worked on the testing, training, and rollout of several firm wide applications. Evaluated applications and sought new solutions to streamline processes and cut costs. Provide technical training for all new hires. Created and performed training classes for existing employees on a variety of firm related topics. Develop, redesign, and maintain training materials for existing and new applications. Restructured and maintained Database of instructional information for both IT and End User usage. Produced monthly departmental newsletter with department information and learning opportunities to be shared with End Users Show less

Responsible for the training of all incoming employees and the residual training of current employees on all computer applications, policies, and procedures. Assisted in the creation, rollout, and upkeep of Microsoft SharePoint Server and Portal. Served as process owner and internal auditor for ISO:9000 Ran weekly and monthly reports to convey sales, territory, and product data.… Show more Responsible for the training of all incoming employees and the residual training of current employees on all computer applications, policies, and procedures. Assisted in the creation, rollout, and upkeep of Microsoft SharePoint Server and Portal. Served as process owner and internal auditor for ISO:9000 Ran weekly and monthly reports to convey sales, territory, and product data. Integrated and maintained departmental and company-wide online knowledge base. Continually developed new and updated existing training materials and procedures to enable an effective, organized, and relevant learning experience. Created, prepared and presented media for internal and external use. Assisted in the set up of new users both in the system using Active Directory and the in the set up of their physical workstations. Aided in the implementation and maintenance of several custom applications. Provided technical support to all computer users via help desk application. Show less

Provided administrative and customer service to support sales force. Assisted hands on in the stages of product development for customers. Served as first line technical support for over 40 users. Maintained an excellent record of low errors and high line items for order entry. Developed excellent relationships and protocol with both customers and vendors to enable better… Show more Provided administrative and customer service to support sales force. Assisted hands on in the stages of product development for customers. Served as first line technical support for over 40 users. Maintained an excellent record of low errors and high line items for order entry. Developed excellent relationships and protocol with both customers and vendors to enable better business development. Managed several different product lines and procedures properly with ease. Show less

Bachelor Of Arts - Ba, Business/Corporate Communications

Education record

Diploma

Education record