Jenn E. Email & Phone Number

Bothell, WA, US

United States

Lead team of Deque's expert strategic consultants. We work with our clients to not only assess their current digital accessibility maturity, but to provide them with guidance, direction, and support in helping them to find opportunities to grow their digital accessibility programs enabling them to create inclusive experiences for their customers.

Greater Seattle Area

Partner with Deque customers to create and implement their digital accessibility programs.

Greater Seattle Area

Program Manager working on ensuring accessibility for features in communication and collaboration products such as Workspace, Duo, Meet, Dialer, Project Fi, and Messages. Focusing on the following areas:Accessibility at Google: Establishing and enforcing Accessibility standards not only across Workspace and Communications products, but being an advocate.

Seattle, WA

- First line of triage of general security and privacy queues. - Arrange test sites, code repositories, credentials, explaining process. - Provide basic support through information gathering and assessment. - Recommend and drive process optimizations by identifying areas for automation and implement solutions.

Pittsburgh, PA And Seattle, WA

- Support, upgrade, and maintain a variety of hardware, applications, and network infrastructure on multiple platforms (Linux, OSX, Windows, Android, ChromeOS, iOS) for an engineering office of over 1500 users. - IT Site Lead of growing Kirkland, WA campus overseeing all aspects of IT expansion, serving as a liaison between multiple teams to execute.

Pittsburgh, PA

Provide technical support (hardware, mobile, network, and application) to Engineering office on OSx, Linux, and Windows platform.

Bridgeville, PA

Conduct telephone interviews for applicants to determine qualifications.Evaluate and analyze applicant experiences by using Targeted Selection process.Train new employees on effective interviewing techniques and computer system.

Performed first level technical support for over 500 Users to staff on site and in branch offices. Assisted in providing and administrating support for hardware. Worked on the testing, training, and rollout of several firm wide applications. Evaluated applications and sought new solutions to streamline processes and cut costs. Provide technical training.

Responsible for the training of all incoming employees and the residual training of current employees on all computer applications, policies, and procedures. Assisted in the creation, rollout, and upkeep of Microsoft SharePoint Server and Portal. Served as process owner and internal auditor for ISO:9000 Ran weekly and monthly reports to convey sales.

Provided administrative and customer service to support sales force. Assisted hands on in the stages of product development for customers. Served as first line technical support for over 40 users. Maintained an excellent record of low errors and high line items for order entry. Developed excellent relationships and protocol with both customers and vendors.

Bachelor Of Arts - Ba, Business/Corporate Communications

Education record

Diploma

Education record