Po Chen Email & Phone Number

New Taipei City, Taiwan

台灣 新北市

-lecturer to cultivate dealer service talents-Plan and implement education and maintenance improvement projects.-Toyota Dealer Education Goal Planning

台灣 臺北市 台北

-Manage the front desk team and handle customer complaints-Determine if technical solution can be resolved over the phone; escalate immediately to Service Manager to provide immediate attention Accurately record issues Walk customer through correction and provide summary. -Communicate estimated completion time, regular updates and follow through on each customer vehicle. Coordinate the detail of every vehicle prior to delivery. Coordinate the delivery time or pick up with each… Show more -Manage the front desk team and handle customer complaints-Determine if technical solution can be resolved over the phone; escalate immediately to Service Manager to provide immediate attention Accurately record issues Walk customer through correction and provide summary. -Communicate estimated completion time, regular updates and follow through on each customer vehicle. Coordinate the detail of every vehicle prior to delivery. Coordinate the delivery time or pick up with each customer. Follow up with Customer on services provided; ensure they are satisfied with the work performed. Show less

台灣 Taipei City 內湖區

•To address any customer concern with the highest level of response and attention.•Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.•Accurately record issues and data into Management System. •Conduct Transactions with system; walk customer through correction and provide summary.•Communicate estimated completion time, regular updates and follow through on each customer… Show more •To address any customer concern with the highest level of response and attention.•Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.•Accurately record issues and data into Management System. •Conduct Transactions with system; walk customer through correction and provide summary.•Communicate estimated completion time, regular updates and follow through on each customer vehicle.•Coordinate the detail of every vehicle prior to delivery.•Coordinate the delivery time or pick up with each customer.•Follow up with Customer on services provided; ensure they are satisfied with the work performed. Show less

台灣 台北

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV… Show more • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management• Prepare vehicles and host delivery appointments, including new ownerorientations tailored to the individual customer’s needs and comfort level Show less

台灣 台北

Best man brand buildingBest man barbershop store opening analysis operation management

台灣 台北

台灣 台北

台灣 台北

台灣 臺北市

松山區 台灣

Master'S Degree, Technical And Vocational Education

Bachelor Of Engineering, Vehicle Engineering