Po Chen (Charles) Lin Email and Phone Number

- Project Efficiency Improvement: ∙ Strengthened pre-QA software testing processes, including the definition of mandatory modules and implementation of advanced function tests. ∙ Prioritized test categories with longer resolution time, such as Stress/Performance testing, resulting in a significant reduction of the overall OS upgrade timeline from 6 months to 4 months. ∙ Enhanced issue tracking mechanisms, establishing an auto-tracking system and conducting issue reviews twice a week, and achieved a notable reduction in issue resolution time from over 2 weeks to within 1 week.- Digital TV Software Project Management: ∙ Oversaw the entire software development life cycle, ensuring delivery of high-quality software solutions using tools such as Jira, WITS (MediaTek internal tool), and MS Excel to closely monitor project status. ∙ Accomplished 6 Android TV software upgrade projects, successfully integrating MediaTek software and Google Android OS to meet mass production and legacy platform upgrade criteria for TV manufacturers including Hisense, SONY, and Philips.- Leadership and Stakeholder Engagement: ∙ Engaged with stakeholders, including TV manufacturers and technical leaders, at the pre-project stage to define deliverables and ensure alignment with customer requirements. ∙ Maintained clarity regarding objectives and responsibilities, driving project success through effective teamwork and communication. Organized cross-functional project teams, fostering collaboration among members from various domains.

- Robot Arm Repairing Station (RARS) Implementation Project: ∙ Led the international robot arm repairing station implementation project, establishing local calibration capabilities and increasing after-sales service efficiency, shortening the repairing time from 4 to 1 week. ∙ Collaborated with R&D, Purchasing, and Logistics teams to retrofit the robot arm station to meet cost-effective and mass deployment needs. Deployed RARS to branch offices in Korea, India, and the Netherlands and conducted station setup training.- Spare Parts Supply Chain Shifting Project: ∙ Coordinated with India manufacturing team to shift spare parts supplier from China to India to achieve shorter lead time, mitigate political and geographical risks, and lower inventory cost. ∙ Defined financial and logistical flows to establish the cooperation mechanism between India factory and branch office.- Service Analysis & Optimization: ∙ Supported the sales team in securing an order of 200 robots from an Indian bank by assessing service cost, warranty period, and spare units and proposing an optimal after-sales service contract. ∙ Collaborated with counterparts in Korea and India to stock spare parts efficiently by analyzing spare part turnover rate and safety stock level.

- Key Account Management in Semiconductor Automation Industry: ∙ Managed 3 key accounts (AMS, OSRAM and Lumileds) and brought US$2.75M in annual sales for customized wafer and chip testing equipment. ∙ Understood the customization needs and effectively conveyed them to the internal engineering team by defining equipment specs in terms of throughput, cost, and footprint. ∙ Proposed and negotiated total sales package, including lead time, payment term, Incoterms, after-sales service, etc.